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March 2024 by Ashley L.
Came in here for balloons. Staff were very helpful and kept the line moving quickly. Haven't gotten my order yet, so can't comment on the quality of the balloons but I will leave another review after I pick them up this week. (Picked up my balloons. Customer service was amazing once again. Balloons originally were on the floor when I got them home but eventually started floating in the air again within the hour). Needed them for a birthday party the following day and they were fine.
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January 2024 by Azeem Khan
Staffs are not customers friendly register didn't print receipt and had to wait 15 minutes to get one
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January 2024 by Farah Haddad
Worst customer service! We got a santa costume without a belt and they didn’t offer us a discount or the option to replace. Attitude was horrible as well. Need a better manager and management… will not come here again.
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January 2024 by Patricia O'Keefe-Simon
very big selection of party goods. the thing that stopped me from giving it 5 stars was that they don't have there isles labeled. that would make it easier to find things.
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December 2023 by D
The wait is crazy for balloons. Nice people and good selection. But The wait for balloons is ridiculously long like hour or so which is ridiculous. Never coming back!
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December 2023 by Alex Felder
Candy has gotten very expensive along with everything else. At least the environment was fun and the lines moved quickly.
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December 2023 by Yaya H
They never have anything and staff an management team is horrible. Wouldn’t recommend this place to anyone.
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November 2023 by Sapphire DiCanio
Store advertises that they close at 8, but they refuse to let anyone in after 7:50.
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November 2023 by Jerry Dejesus
Place is big. But about 40-50 people on line waiting to pay and only one employee at the register. It took me more than 20 minutes to check out. Plenty of employees gathered at the left side of the storeI guess having a union meeting...work on more customer service people
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November 2023 by DL M
There was a miscommunication about a balloon pickup date, coupled with a failure on my part to notice that the pickup date on the receipt was wrong. The store no longer had the Harry Potter balloon set, but came up with an acceptable (indeed, creative) solution with cheerfulness and promptness. I was expecting a fight, and got good old-fashioned customer service instead. Cheers to the team working early on a Sunday morning.
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November 2023 by Vinnie Hernandez
People who work here are completely useless and don't have a clue about store policies go to spirt halloween much better
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November 2023 by Lucia Regalbuto
HUGE Party City with a great selection
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October 2023 by Bill O.
Rude employees- terrible product selection- dirty Close this location and everyone will have the "party". Nothing good about the store - the employees- or the products. Terrible !!
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October 2023 by Randal Ramnarine
Workers are very disrespectful and unprofessional
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September 2023 by ebony Jones
Best party city in NY very kind and attentive staff.
