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October 2023 by Nicole M.
Worst customer service I have ever experienced. The people that work there could careless about their job or your concerns. Including the managers.
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April 2023 by Mark C.
Ordered a new refrigerator. Fine. Asked that the door hinges be placed on the left side rather than the right. Fine. Guess what? They came on the wrong side. Called the customer service number. The guy says "You're right. We'll have someone come over and change it for you. Was scheduled for 4/19 between 12 and 4. Fine. Was able to track their progress as they completed other jobs. I was the last one of 7. Fine. Tracked as the number went down. Just near 4pm I checked again. CANCELLED! What? No courtesy phone call? Nothing! Called customer service. Was put on hold twice. Finally was told that a supervisor would be calling withing 2 hours. Told the woman on the phone that I was setting my clock on my phone for two hours and that someone had better give me an explanation. My alarm goes off two hours later. No call. I call them. Get the run-around, was put on hold twice and then unceremoniously disconnected! Called back furious! Got another person who put me on hold only to come back and tell me that the service truck broke down and they rescheduled me for Saturday at some time of their choosing. I was livid. First, I asked, if I've been tracking their progress all day and it got down to one service before me, that means they did every person on their list but me! Second, don't you think that good customer service would be to schedule me FIRST the next day? Then to listen to their drivel while on hold saying the customer always comes first is total BS. Unless properly rectified to MY satisfaction, this is the last purchase of this magnitude I will every purchase from this company.
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April 2023 by George Q.
Until now, I've been an enthusiastic supporter of Home Depot in general. Compared to Lowes, the selection is more appropriate to pros like me, it takes returns quickly and easily, and has a large inventory. However, their ProPlus program has recently made a change that is akin to hiring a Lyft to take me across the street to Loews.Now, instead of having your purchases logged into your ProPlus awards account, you have to SCAN YOUR RECEIPT WITH YOUR CELL PHONE!Yeah, sure! I'm going to invite Home Depot into the private domain of my cell phone, full of client names, a live camera and microphone. And I'm going to save every receipt and remember to scan them in - when? On MY time? To participate in Home Depot's Customer Relations scam?Satisfying busy professionals is based on saving pros TIME & money. Home Depots ProsPlus does neither. Taxi!? Take me to Loews!
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November 2022 by Jimny T.
Always have an issue locating any employee to assist in finding a product. Store is dark and dirty. Not an enjoyable experience. Hawthorne location much brighter, cleaner and friendly employees that you can find. Done with this store.
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October 2022 by R R.
this home depot is so bad it may haunt my dreams forever. it was like a scene from a zombie apocalypse. parking garage with tumbleweeds of trash rolling by. zombie employees who ignore you (if you can even find them). zombie customers who will run you over with their carts (or giant pickup trucks) without so much as a second glance. i kept expecting the walking dead cast to pop up. and like, fine, i'll brave the zombies if i can at least get what i need but... they didn't have it. no reason to ever come here. ever. (unless you're a zombie).
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June 2022 by Jerry P.
Ordered items online for same day delivery. Received shipment on time but was missing one item that I was charged for. Called number on shipping ticket. Phone rang 30 times no answer( during regular business hours). Sent an email. Had another same day delivery the next day. Again charged for an item that was missing. Called Home Depot main number to complain. They tried calling that number and they said they couldn't get an answer. Have sent to emails so far ...directly to the Yonkers store and still no reply. Will plan better and shop local.
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June 2022 by Ron P.
Paint dept. is a mess ( poorly trained , lazy employees ) . Do yourself a favor and go elsewhere for paint .
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June 2022 by David S.
KISHORE,SHYNIECE, ISAAC ,and CARMINE have always taken great care of . Their professionalism and courteous services have always made my shopping experience quick and easy,as I visit this location several times a week. I will continue my business at this location as long as they are present.
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April 2022 by Gilberto J.
we went to Homedpot to buy a washing machine, walked into the appliance section where we met Vinnie appliance associate... asked about washing machines, we needed one instock said.. well the only ones are to be ordered then we walked to isle and saw one that that a yellow tag on it, asked how much it was Vinnie didn't have a phone to scan price.. I asked another associate, he scaned it came up alot less then the yellow tag. I told Vinnie, we wanted to take the one with the "clearance" tag on it will return with our truck. Got back to the store, Vinnie said price on Yellow tag was the price.. we started to Question why another associate was able to scan it and came up more then 120.00 cheaper? He couldn't answer it. Said "go get a manager" so we did. Met Neville Customer relations Mgr explained to him what happened, with the pricing, he walked us back to the isle and not only did he get us another washing machine, In stock but gave us a "customer Satisfaction" price. We Left with the washing machine. So, Thank you Neville for saving the day!!!! , I think Vinnie should hang out with Mr Neville for more "customer service training" Shame on Vinnie. Vinnie had the power to make it right and he didn't.
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August 2021 by Victor H.
Just like any Home Depot around the country. Same service across everywhere...
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August 2021 by Cathy S.
The parking lot is a garbage dump! Be careful where you park - so much trash and debris everywhere. I can not u der stand why they don't have trash cans and employees with brooms out there. Ken Langone would be horrified.