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April 2024 by Kelsey Tanis
Usually my experience at Steve Madden is great but on 04/14/24, I was not greeted, asked about what I need or helped. The store was not busy! There were two employees who could have helped me but decided not to. The sales associate stood there and just stared at us. I was trying on a shoe model, which showed that I have interest in buying shoes but the sales associates still did not come to assist me. I am highly disappointed at this service. I walked in a loyal customer at 4:11pm and out unsatisfied customer at 4:18pm.
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February 2024 by Cherelle Johnson
Sales representative Vanessa was EXTREMELY HELPFUL from our phone interaction to in person!!!!...She handled my online return as well as helping me find a replacement pair of shoes and putting them to the side until I came to purchase them!!!!...People like Vanessa are truly rare in customer service!!!!...Thank you Vanessa!!!!...
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November 2023 by Tamika Robinson
Over the years kind of lost the magic. But still come up with cool designs.
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May 2023 by Unique Clark
Love this store ,attendants are nice and anywhere that provides easy returns are good in my book
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January 2023 by Jessica Lora
I came to the store 15 minutes before it closed (8:15) and they already had their doors closed before their closing hour of 8:30 PM. There were still employees in the store, the young lady did not want to open the door so that I can make a quick purchase of an item that I knew they had in stock. Business hours are placed for a reason and I understand everyone wants to go home early but the reality is, this is retail and the customer comes first regardless. This store lost revenue and a client for being lazy and not honoring their store hours. A purchase would have taken less than 5 minutes of their time. Management should speak to their employees.l about this asap!
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December 2022 by June Bowers
Very nice layout of items and organized. Staff is very helpful, brought to my attention current sales that were going on and helped me place an order online for shoes that were sold out in the store. What more can a person ask for? Even though I realize I missed out on Cashback by not placing the order myself, but can't cry over spilled milk. Moving on will shop here again, great customer service overall.
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November 2022 by LOURDI
Short but sweet visit in this store. Didn't leave with anything this time but was helped tremendously by a sales rep (which I forgot to get the name-man bun or pony). Will be visiting and hopefully leaving with something next time.
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June 2022 by Tiffany T
Rude! Terrible Customer Service!!!They pick up the phone just to hung up on their customers after a certain time of day. Sometimes they don’t answer the phone at all.
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February 2022 by Sara Torres
Horrible customer service. Does not honor store policy. Did not want to return an UNWORN item. Talia “the manager” is extremely rude and unprofessional. I left with a terrible experience never wanting to return or purchase from Steve Madden ever again.
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October 2021 by John Gruden
Everybody in the place was nice and it was fine the actual location is shown on Google Maps is a little bit different from where it actually is
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September 2021 by Edwin Senbergs
Did not have my size shoe
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August 2021 by Ada Diaz
Not my favorite store, didn't like the customer service at all.
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April 2021 by Tanielle Wilson
I catch a clearance sale. Shoes in my size 11 for $19.99. Best believe I will be going back
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January 2021 by Valentino Lopergolo
Very nice selection and good service.
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January 2021 by RICH BROWN
Very helpful and friendly
