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February 2024 by Melinda M.
ALISSA N- tall blonde is a NEW store manager here on yonkers ave in Yonkers NY. Have no clue why she is here in yonkers and where she came from but they need to send her back to corporate do some SERIOUS training on customer service and satisfaction. She has no clue how rewards work and is asking me how they work. "maybe it didn't print because you used Walgreens rewards cash to pay?" She doesn't want to honor her store signs and because of that she decided that she has to VOID the transaction two times instead of just issuing me the $5 Register Reward Dollars that are posted throughout the store. Sooooo we spent 35 minutes doing that because she refused to just issue the $5 RR. I explained to her that I am not feeling today and I am very under the weather if she can just do is as a courtesy because We also had moved to another register and then to another register because their Catalina machines don't work. Which THEY NEVER WORK. She would have known that if she did some research on her new store. But, rather than assisting me while I'm ill and just even for the inconvenience and broken machines she said no she couldn't. Obviously she didn't want to just admit she was wrong and or she didn't know why it didn't print, she could have apologized like any other manager and l issue it for inconvenience and as a courtesy. I was the AGM running a large restaurant chain that you can find in every country throughout the world... Doing about 25 millions dollars in each of my two locations and I would never treat a customer in that way, or for that long. It is so embarrassing to Walgreens....Especially if I am wrong. Jason was a witness and I asked for him to intervene and he said can't we just give them the $5 Walgreens cash? And she said no and continues even though again I said I wasn't feeling well and wanted to just go. Goes to photo and it still doesn't print! She should NOT represent any corporation, especially not Walgreens... a local one... that would be been going to for 15 years. It's a shame that someone from out of town who doesn't know the regulars comes in and RUINS the store. I will make sure that her boss and their bosses know about this, even if it takes me months. I don't want to not be able to go to my local Walgreens because of a woman who doesn't even know How their SYSTEM WORKS and is guessing about it! I AM LOOKING FOR HER DIRECTOR TO CALL ME IMMEDIATELY!
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August 2023 by Melanie Mightly
G_____-____&Henna!. The place of the Savage SKULLS!?!.
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August 2023 by Helen L.
I actually was meaning to write a review back in June & never had a moment but a recent experience inclined me to get the word out. My original review was basically to write about a very nice experience I had on a day off back in June when I was browsing the cosmetics aisle. I'll get back to that later...My husband & I stopped in 2 weeks ago on a Saturday early afternoon. This was to be a quick stop for the ATM & to check if they had a few things. We were off in different aisles when my husband heard a call for "security" to one of the aisles. I myself didn't hear the announcement but ended up catching up with him in that 1st aisle right across from cosmetics. He was near the hand sanitizers. As I approached I saw a guy crouched over a large paper bag with handles throwing a whole bunch of items into the bag. I think maybe soaps or something but I was totally unsure what I was looking at & I thought at that moment it must be an employee. And then it dawned on me that we were witnessing a shoplifter in the act! When I realized what was happening I looked over to my husband & asked - Ummm, what's going on here? ... You've gotta be F'ing kidding me!! Then the criminal calmly picked up his bag of goods & walked right out as the 2 employees, one I believe was the store manager, stood by the entrance with 911 on the line. I've seen this kind of thing on the news, especially in the heart of the pandemic, but never in real life. It was very disturbing to see right before your eyes. I really felt for the store employees who made the best of an awful situation. I was very shaken up but wanted to commend the employees for trying their best to keep things under control. To my surprise, I learned that this was nothing & that it happens quite often now. So a word of caution in general when shopping, just be aware who's around & what's happening around you. I saw another reviewer mentioning some of the empty shelves. I would think it's safe to assume this is at least partly the reason why...As for my original reason for this review, I had such a great experience one Monday morning in June with a very helpful gal in cosmetics, I just wanted to say how nice it was to deal with someone who was really interested in helping a customer out! Customer service can be so lacking at times but it was just so refreshing to deal with a person who really was going the extra mile to help out! She even suggested I come in with my older discontinued cosmetics (haven't bought much makeup since the pandemic & working from home) so she could try to help me find something similar. I just found the entire experience very refreshing! Great job - 5 STAR experience there!
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June 2023 by Alex A.
The typical bug chain pharmacy. The one I went to seems to never have more than one cashier, this leads to long lines for people with one or two items. Not good. They ask if you have a Walgreens card, I answer no and how can I get one? No one knows!! This store have a lot of good points and can improve on the little things.
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November 2022 by Jacobo Cabrera
I took covid vaccine at this place and there’s some old lady doing the vaccines and she’s very rude and she’s not careful I came back home and when I took my bandage off I had a bunch of blood. Kind of crazy how they can have people like that doing vaccinations.
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December 2021 by Cee L.
The shelves are CONSISTENTLY empty regardless of the product. There must be a new pharmacist who must've had aspirations to be a doctor because she questions ALL of prescribed medications. Some people need to learn to stay in their lane. I've never experienced such an unprofessional unknowledgeable pharmacy staff. I'm switching to local non commercial pharmacies.
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June 2021 by Nikesha J.
HUGE shoutout to Abby in the photo department! She was AMAZING! She was kind, professional, appropriate and above all patient. For such a tedious task, she made it pretty enjoyable. Keep up the excellent work Abby and THANK YOU SO MUCH!
