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March 2024 by Sylvan Tieger
Nick the service manager is highly knowledgeable and professional . I will never go to the dealership in Brooklyn terrible experence there
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February 2024 by tesha Alvarez
I have never had not 1 good experience for the last 2 years servicing my car at this place, any why all the agents have the same nasty attitude, explained to this dude that my filter is dirty from the last time i came and i would like it to be changed seeing this is my last time being serviced, the dude came back with the car to tell me the same thing i told him filter is dirty but he gonna keep an eye on it, what u gonna keep an eye on if this is my last service with Toyota..and where is the free wash yall advertise..everytime i leave tht place agitated...
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February 2024 by Maggie c
As part of the service inspection. After inspecting the air filter which is behind the golf compartment. The mechanic did not put back all the contents in the compartment and leave a total mess on the floor in the passenger area. Totally unprofessional by mechanic and his advisor who should inspect the car before hand it back to the customer
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February 2024 by grausound
I was out of my area and had No appointment and the staff in Service helped me right away. Nick the Manager treated me like family and got my issue fixed right away. Excellent staff everyone very attentive and friendly. Highly recommended.
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February 2024 by Gelmer Morales
I do not recommend this place, it gives bad service. Today I brought my 2023 Toyota Hilander vehicle for service and they did not do anything, I lost 3 hours of my time.
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February 2024 by Kim C
This is the worse Toyota service ever please don’t come here!!! I had an appointment and I’ve been here for 2 hours just for them to tell me they haven’t done anything to my car because the computer wasn’t working, I had came for a recall airbag and oil change and they didn’t think to start the oil change if the computer didn’t work. Wasted my time there. I wish I could give the zero stars because the mechanics and management are just trash.
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February 2024 by C L
Avoid this service center at all costs. I made an appointment for my second key fob that I’m owed by Toyota. The appointment was for a week later so they could order it. I was called to confirm the appointment. When I made the appointment I asked if they could also look at a few things on the car that aren’t working as well as they should on a car with less than 1,500 miles. I get to the appointment and they take my car. A half hour later I was told all they can do is reset my car and that my key wasn’t in yet. I’d be called in the next week when my key arrived to make an appointment. So no key and my car still isn’t working like a new car should.Two weeks go without me hearing from anyone so I called to ask again. I’m told a manager will call me in the next day or two. I didn’t hear back so I called again on Friday. I’m given the same run around and told the manager would call me Saturday morning. I let the customer service representative know that this will be the third time I’m being told they would call and that I need the manager to actually call me when they’re saying she will. Once again I wasn’t called. I’m done with this service center and will go to another more competent one.
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February 2024 by George Turner
GoodService: Vehicle safety inspection
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February 2024 by John Angeles
Came in for a state inspection at Toyota Service Center, expecting it to take about 30 minutes as I was told, but it turned into a 2-hour wait because the staff went on a long lunch. This was really frustrating because they didn't set the right expectations. If I'd known they were going to lunch, I would've grabbed something to eat too. I was left hungry and waiting. The inspection itself was fine, but their scheduling and communication need a lot of improvement.Based on the receipt, it was done at 11:30 AM and they made me wait until 1:11 PM. Amazing.
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February 2024 by Jota Jota
Good custom service.
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February 2024 by Jah Maycan876
Great professional services comfortable environment
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January 2024 by R Fernandes
This service take 3 hours to rotate tires. I would never come back here again.
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January 2024 by Martha S
Run to another dealer, you won't regret it
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January 2024 by Steve Bozak
Fast, polite, easy, big place but easy getting in and out.
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December 2023 by Diana Warner
Waited 3 hours just for an inspection.