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December 2023 by Kaiden Patterson
They say to put the most pleasant kind person at the front desk of a gym.... This gym has the opposite. Came in to lift and was given attitude by the 40-year-old women who was clearly burdened to do her job. Not a very welcoming environment. Ps they only have enough equipment to sustain 1/3 of their member base.
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November 2023 by Jake talbert
This gym is terrible. There’s never paper towels available in the dispensers. The gym is suppose to have a Sauna which is what people are paying for and there is no sauna. Machines are often broken and out of service for a week or more. Very poor quality gym.
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October 2023 by Jeff Cerone
The gym is not open 24 hours, they are lying to the public. The gym has no pool. Equipment is often broken, the gym is warm in the summers because the ac doesn’t come on till 545 am so the morning crowd gets screwed. This place is very poorly run complaints never get rectified. The locker room often smells like urine and filth, they don’t clean on weekends. Ask yourself, “How is a Gym called 24 hour fitness” yet is not open 24
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June 2023 by Nicole F.
Always so jam packed, overcrowded in my opinion. Whenever I walk in it smells terrible, bathrooms/locker rooms always messy and dirty. Terrible hospitality especially from one worker, I always feel judged which is most definitely not how one should feel while going to a gym. I am ashamed of this treatment, but I found a much better gym with great hospitality and individuals running the classes. I am much happier where I am now.
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June 2023 by Youtube Quicks
I was waiting in at the front desk needing help trying to scan my phone to log in with another member. Nobody was at the desk. So finally after someone came, I was told by the employee to hurry up and ask my question. After he said that I just figured it out myself and walked away. Not happy with the customer service at the desk.
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June 2023 by Macie Macie
Great instructors with training & experience providing guidance & variety. Thank you Terry & Kristan!
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April 2023 by Brendan Gallagher
24 hour fitness has been a great gym for me the last several years. Between having pretty much everything you could need at a reasonable price, I’d recommend this gym to anyone. The staff is always warm and welcoming and management is always open to suggestions and feedback. The only thing keeping it from 5 stars is not having the sauna area complete yet which is more of a corporate issue than it is for this gym and it’s staff.
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April 2023 by Donovan Mais
Too crowded. The locker room needs to have more attention paid to it. Some patrons mix shakes and drinks in the locker room and spill power on the benches and they are left dirty. People coming in with more than 1 or 2 guests and monopolize the equipment.Does this gym have a Fox News sponsorship? I don’t go to the gym to be bombarded with Fox News or any other news channel for that matter. How about the Yes channel, or even the Mets network. Some other music channel would be nice, but to get the spin from these so called “news” channels while trying to release some stress and work out is a bit much. Great potential so I’m giving 3 start but you guys can improve things with a little effort.
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April 2023 by J S
Very unfortunate that 24hr fitness doesn't have a sauna/steam room up and running. One main reason I joined was that upon registering 24hour said it would be available very soon.
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March 2023 by Mary W.
On 10/13/2022 I joined the 24 Hour Fitness in Yorktown and signed a contract for, four Personal Training Sessions with Christopher. Christopher and I agreed to train on Sunday's due to my schedule. There were several days, he cancelled my sessions as I was walking out my door to go to the gym. There were a few times I arrived at the gym for our training Session and Christopher never showed up. Another trainer as well as Lisa, the Manager called and he never picked up or called them back. My training sessions automatically renewed and things got worse. When I text him to reschedule, Christopher never got back to me. Lisa, the Manager was well aware of what was going on because I told her several times. Lisa actually scheduled one of Christopher and my training session. When Christopher cancelled that session at the last minute I was done. On 3/1/2023, I spoke with Lisa. I was so disgusted I told her I don't even want my last session. All I want is my monthly calendar that lists the workouts I'm suppose to do each day because I was told by Christopher that it came with the Training Sessions. Lisa told me she would make sure Christopher send me the calendar if not that day, definitely the next. Lisa even verified my email address. A week had past and I hadn't received the calendar. I was leaving one of the classes and saw Lisa. I informed her I still haven't received my calendar. She had the nerve to say that Christopher was working on it and it takes a while. That let me know then that she herself is as unprofessional as Christopher is. How does Lisa go from telling me, she will make sure I have the calendar definitely by the next day, too it takes awhile to do? As many sessions as Christopher cancelled or was a no show for......my calendar should already be complete. As of today 3/25/2023, I have not received my Monthly Calendar. These Training Sessions were not cheap. I signed a contract with the understanding Christopher was professional and would actually show up. Due to the lies and poor work ethic of Christopher, the Trainer and Lisa, the Manager, I can not in good conscience recommend 24 Hour Fitness in Yorktown to any of my family, friends or co-workers. It's really unfortunate because I have many people that were so looking forward to joining that gym and to get a trainer. After hearing about my experience I went through, they all decided to seek their fitness goals at an entirely different gym all together.
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March 2023 by Michael P.
FIX THE LEG EXTENSION MACHINE (please) Could benefit from buying a second machine. It's been 2 weeks since one of the most popular machines has broken.
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January 2023 by Neil Ross
Honest to God loved this gym, until I came back after leaving for a year and attempted to use to a trial/guest pass for a weekend I was back for, and they told me they wouldnt honor it. That type of disloyalty towards past customers and clients, weighs very heavy for me
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September 2022 by Michelle Sherwood
I’ve been at 24hour fitness in Yorktown since they opened. It’s a very bright, clean and spacious environment. It has a variety of equipment well laid out which makes it a great place to train. The management team are amazing and very helpful to the needs of each member. Staff are friendly and constantly walking around cleaning equipment. I highly recommend this gym if you are looking for a great place to achieve your fitness goals where you are in a friendly and pleasant atmosphere.
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September 2022 by Kelsey Schiavone
I absolutely love this place all the staff is amazing and the gym is kept very clean. The management is great, especially Jen who is so kind and always willing to help and resolve any issue you may have whether financial or otherwise! There is always a friendly face at the front to greet you no matter the time of day! The cleaning staff is also amazing and extremely sweet and always a pleasure to talk too! I LOVE the classes here Barbara and Terry are amazing and never fail to encourage you and help you become the best version of yourself !Definitely the best gym in the area!
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September 2022 by michele antonazzo
I enjoy the classes very much. They keep adding on for more variety. Staff is always courteous. Tracey Lisa and others always smiling and welcoming you by name then saying have a great day as you leave. Terry gives a great Pilates class. Barbara spin. Kirsten strength training Christine kick boxing. Grab a class w Melanie if you can. Morning and evening classes. Cleaning staff is always busy keeping up. Xamora is always working w a smile I look forward to the pool
