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October 2023 by Caren Sterner
Lara and Steve are fantastic! From the minute we walked into the store we could tell they wanted to make us happy and they certainly did. All I knew was that I wanted an anniversary ring. I had no real description in mind and Lara was kind and patient showing me an array of choices. I was so indecisive because their selection was beautiful. Steve came up with a wonderful idea of combining 3 delicate rings and I absolutely fell in love! They even stayed late to fit and polish it for me. We had an overall excellent experience and are proud to call Genesis our new go-to jeweler. Visit them and you will not be disappointed!
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October 2023 by Joel
My lady and I were casually strolling through Palisades Mall while we stumbled upon Genesis Jewelers. We are a young family expecting our first child soon, and are scheduled to get married in the near future. We sparked a conversation with Bryan. Super charismatic and informative guy. He walked us through various options and possibilities. We're very happy with the high quality and elegance of our custom rings.
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September 2023 by R Finn
Steve and Lara are the best. Customer service is exceptional as is the quality of work. Repairs were done as promised and sooner than expected. 10/10
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August 2023 by Kaylan Navarro
Steve walked us though resetting my engagement ring and he was absolutely amazing! He took time to listen to exactly what we wanted and worked within our budget. I have fallen in love with my ring all over again. 10/10 highly recommend!!
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August 2023 by Perry L.
went in for small repair that should have cost maybe $10 at the most . just needed a larger loop on a charm and a lock for a ss chain . I was charged $50.00 !! what a rip off. I was told labor cost , what a joke. I certainly will never patronize that business again!,
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June 2023 by Donna K.
I was referred to Genesis Jewelers by a relative when we moved to Yorktown. I was always pleased with them until today. I recently had a chain changed on a necklace that my late husband gave me. Steve suggested that I have the chain from the necklace made into bracelets for our daughters which I thought was a great idea. Today when I went to pick them up I asked for a box as I was giving them to the girls as a gift from their dad. Lara told me that she was sorry but they only give boxes for their store inventory sales and not on repairs!! I paid over $400 for the new chain and two bracelets. Needless to say I paid for them and told Lara that was the last time I would use them or refer them again.Donna K
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June 2023 by Pam F.
I needed a gift for a co worker and knew what I wanted. I called first and they were very helpful. I went I to the store a short time later and the same salesperson helped me. She was great!! Showed me choices and went with my budget. I ordered it and looking forward to picking it up!
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June 2023 by Peter Miley
Most pleasant and easy experience I have ever had with a jeweler. The care and knowledge is above and beyond.
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June 2023 by Martha S.
Absolutely amazing! This store has a beautiful selection of jewelry, as well as a very knowledgeable and friendly staff.
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June 2023 by Andy McGov
I needed a repair on a necklace. I sent a picture by email and Steve got back to me right away. I brought it in and everyone was so helpful and nice!Steve did the repair quickly and affordably!I was very impressed and would recommend without hesitation!
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May 2023 by jane tambone
This review is a long time coming. Genesis Jewelers is the best. My husband went into the store in December one week before my birthday to create a diamond eternity band for me. My husband got a custom ring made for me with Steve’s help. Steve and Lara are great and got the job done in time to surprise me for my birthday. My ring is absolutely gorgeous. Thanks to them I have become a loyal customer.
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May 2023 by Larry L
Have been a customer of Genesis Jewelers for more that 25 years.They always take the time to make sure I am pleased and satisfied with my purchases and repairs. My wife and I have really not looked for another Jeweler since we have moved to Yorktown Heights.
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February 2023 by Sylvie Alusitz
I'm really disappointed with my most recent service, and quite frankly, angry. I brought a watch in for a simple new battery. The battery was changed, and later my watch experienced water damage because the case wasn't sealed properly. When brought back , I was told that the seal was worn out and they did the best they could to put it back on. Did anyone tell me this when the battery was changed? NO, THEY DID NOT. They were aware of an issue, and deliberately chose not to tell me about it. Now, I have a watch that doesn't work and will have to purchase a new one, which could have been avoided had I been told of the issue. Genesis failed to take accountability for their actions and their work. I would not recommend their services, as clearly they are dishonest and don't really care.
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December 2022 by Kayla Coughlin
My husband and I came here in the late summer to get our wedding bands for our November wedding. We were not looking forward to it. We had tried a few stores in the past, and were basically told “this is what most women get” and “well these are the ones that we carry. Look at these”. We decided to pull into this local jewelry store, and immediately knew we were in the right spot. The staff was so easy to work with. They helped us figure out what we really wanted. A few times we figured we would just settle for rings that were nice, but they made sure that we knew we had plenty of time to figure out what rings were just for us, and not just the more expensive rings. I didn’t feel at all like I was dealing with a regular salesperson. It was like we were hanging out with friends and trying on jewelry. My husband ended up picking the rings, and he didn’t want to go shopping to begin with! I can’t wait to come back for gifts in the future.
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December 2022 by Denise H.
Poor attention to detail and customer service is lacking. Owner is argumentative and doesn't appreciate customers.
