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June 2023 by Patricia Pt
I placed an online order and put the wrong delivery date. I tried to change it but the owner of the store said she has not control over changing my order. I went online and it said all cancels and changes need to be done directly with the stores the store owner is telling me she can’t do anything and she can’t cancel it because it’s passed my time. What does that mean?? Won’t ever be ordering from this specific store again. There is no direct number to main headquarters for help. Ridiculous customer service!! Not how to run a business. Never will be a customer of the Jefferson valley mall store.
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October 2022 by Roman Akimenko
I love these things. its borderline illegal….i love the store… i love the cookie lady….. i love the sugar!!!!!
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October 2021 by kevin -
horrible customer service. lady that was working was absolutely rude.update 4.26. I stood there waiting over 5 minutes as your employee stood there and made cookies and I was the only customer there. Instead of acknowledging us she couldnt care less. Then as we ordered we were told anything else several times as if we were bothering her by making purchases. Then i asked if he qualified for the buy 5 get 1 free. She shook her head no without any explanation. After ringing up the price she finally explained which makes zero sense as it gives us no chance to purchase more. I use to rant and rave about this company but ill never come here again.
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July 2021 by Marisa Rivera
Absolutely love this place. My family has been getting cakes made since my brothers and I were kids. American cookie cake never fails to produce the best tasting cookie I have ever had. The women who runs the shop is a doll, she’s is dedicated to producing only the best! Thank you so much for making every event, birthday party etc special. The last cake I had purchase was for my 5 years in remission from cancer and receiving my sheet cookie cake was the best part of my day!
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April 2021 by kevin tilokee
horrible customer service. lady that was working was absolutely rude.update 4.26. I stood there waiting over 5 minutes as your employee stood there and made cookies and I was the only customer there. Instead of acknowledging us she couldnt care less. Then as we ordered we were told anything else several times as if we were bothering her by making purchases. Then i asked if he qualified for the buy 5 get 1 free. She shook her head no without any explanation. After ringing up the price she finally explained which makes zero sense as it gives us no chance to purchase more. I use to rant and rave about this company but ill never come here again.
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April 2021 by cintya tilokee
The cookies were delicious! But the customer service was absolutely disgusting and disappointing. We stopped by this afternoon with my husband and my 2 year old daughter. We walk up to the kiosk and the lady was behind the machine, we thought she was helping someone on the side but she was just trying to hide from us. Several of the cookies have a sign “buy 5 get one free.” We picked out 6 cookies, and I asked if it qualified for the buy 5 get one free and she literally said no. No explanation nothing. Just starts putting the cookies in a bag. When I ask do we need to pick more?... She just said you need to buy all the same cookies. Ummm ok. Not a big deal but after seeing us pick 4-5 different cookies she could have said if your picking cookies for the promo they all have to be the same. A simple sweet courtesy gesture would have been nice. Nonetheless we ordered 8 cookies with someone who obviously didn’t want to be there or be bothered with our order and then 2 of the cookies were the stuffed cookies and she literally holds up the bag and says these are $3.99 each. Maybe she thought we were 12 years old and couldn’t afford $3.99 but she was just rude about it. It was just an overall negative experience. It’s sad because the cookies are great but with that attitude Im sure nobody wants to come back. Almost 30 minutes after we left it was still rubbing us the wrong way like how can you be so rude to another human being, I get it we all have bad days but you’re there to sell cookies, be nice. Def try the cookie but try another location. You’ll thank me later!
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March 2021 by Kimberly G
Cake was beautiful. Exactly as I ordered it and was delicious! Fantastic job!!
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February 2020 by ISMAEL CRESPO
Haven't tried it yet but will if anything ill change my review
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July 2019 by Ron P.
I will state for the record that I am not a fan of those giant cookie cakes but I volunteered to come here to pick up a "cake" for a party. I had the misfortune of trying to pay with cash. The girl behind the counter, who was on the phone with someone who was not a customer (I think it was a fellow employee) finally hung up and retrieved my cake. When presented with the cash, she says "I can't make change!". OK, does that mean I get it for free or does that mean I have to over pay by $12 or whatever the difference is? She finally realizes that it's her job to figure it out and runs from one store to another trying to get some smaller bills. Thank goodness it wasn't an ice cream cake melting on the counter as this dragged on.
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June 2019 by Saji Kochumman
The Double Doozie and the Brownies that they have there are very good. And the prices are very good. And the Cookies are actually shown on display as well. It is a very good place to go get some cookies and brownies.
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November 2018 by JeAnetta Morgan
I miss home (Atlanta, GA) and I've been wanting to go home just for this cookie :) I'm so glad I was able to drive my car towards the City to get.my cookie because I didn't know they had the Cookie Company in NY. I'm Bless.and Happy. :) GREAT AMERICAN COOKIE IS THE DAMN COOKIE COMPANY EVER!!!!!!!!! Always have been out my 30 years on Earth :)
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January 2018 by Ace
Good pricing, out in the open easy to see, never any lines. Decorated option offered. Accept credit cards, and has cold drinks. Yummy
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October 2017 by Platinum Communications
Great cookies but a little pricey
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July 2017 by Joseph Cascio
I am a cookie afficianado, I know a thing or two about cookies and these are very tasty. Soft, warm and chewy.
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July 2017 by Alice K.
So disappointed with this place. They have a card that you can stamp every time you order a cake, and after 6 cakes you get a free one. The cake is $27. I went to redeem my free one on my 7th visit, and the person behind the desk said she couldn't clearly see the last receipt, which was from over a year ago. Fine. So I didn't get my free cake. So I go in yesterday with now my 7 receipts to claim my free cake, and the lady tells me that one of the receipts is printed on credit card machine paper and refused to take it- even though THEY had issued me the receipt on the credit card paper. So not only am I hauling around 8 receipts for these damn cakes all year, but now she is accusing me of stapling another receipt to this card. I have now bought EIGHT CAKES and am unable to redeem my free one. $216 in a year at the dumpy JV mall on cookie cakes is pretty good for one customer. Well, former customer.
