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March 2024 by Christina Weber
Wonderrful experience. Chris chose the perfect diamond band for my solitaire brilliant diamond.
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October 2023 by Kelly Blair
Kayla in JV mall was so helpful and amazing!
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September 2023 by Yvonne Johnson
Hi, just walked into Kay jewelers in Jefferson Valley, New York/Yorktown and had the most amazing customer service experience that I’ve ever had in my life and I say this with so much confidence. As I am a nurse and work for the public and an experience, what real Care should feel like. Melissa went above and beyond to help me track down the engagement ring that I needed helped me to activate my approved key credit card called a store at another location to confirm they had the ring and the size I desired and assure me that everything will be OK. Thank you so much Melissa for making my day. This gift is the gift that will keep on giving when I anticipate a :-) to put in my partners heart ❤️
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May 2023 by lino magno
Amazing store with a very friendly staff. Wide selection to choose from and they do watch batteries while you wait. If they don't have it they can get it for you. Custom made shop as well...
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April 2023 by Dewey Frechette
Tried to buy an anklet. Item never shipped and they never contacted me to explain why. I had to contact them to find out the item was damaged. They couldn’t even send a replacement piece which was in stock. They said i had to reorder again but would lose my discount. Would not recommend.
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January 2021 by michelle martone
Terrible!!!! Do not buy from here. Cheap quality jewelry. My boyfriend bought me a bracelet from here which at first lost a diamond. Then the second time the bracelet snapped in half. Sent it out to get fixed and got it returned back to me looking like they just glued it together AND a diamond was missing. Again.They let me pick out a brand new bracelet which I did and then a month later a diamond fell out. Horrible quality!!!!!!
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February 2020 by Nicholas Egbert
Horrible customer service they wanted 100 bucks to change my watch battery crooks. I went downstairs in the mall to anthony jewelers changed me 20 bucks. Go there instead.
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October 2019 by Lois Duquette
Kay Jewelers are exceptionally fine in all areas...We had a great experience that ended with a beautiful buy! The staff are extremely helpful & informed...they took the time to show us every option available, which was extensive. We were very pleased with the entire experience
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March 2019 by Kristie Manzueta
DONT COME HERE FOR WATCH REPAIR. TERRIBLE JOB- SCRATCHED MY WATCH when I came in for a battery change .
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February 2019 by Edward Crucy
Did not visit Kay Jewelers but , did visit the J.V. mall . Typical mall . No surprises .
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August 2018 by Sean Scully
Fantastic!!!
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June 2018 by Jeanette DeRosa
Excellent experience. Sales staff had a very professional. Daniel Goodmand exceptional knowledge and customer information. Will DEFINATELY reccommend Kay Jewelers to Family and Friends
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June 2018 by Lynda Carlson
Great job repairing my ring. All store employees were friendly and helpful.
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November 2017 by Deni Graap
We have been going to Kay Jewelers at Jefferson Valley for years - and have nothing but positive things to say. The staff is friendly, attentive and knowledgable. We have purchased items, had jewelry repaired - and of course always take advantage of their in-store cleaning.
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April 2017 by Kay
I ask if they replace watch batteries they say yes, they don't even have the correct tool to do it. They try to pop the back of my watch with a little pocket knife. It was not a cheap watch even though a mickey mouse was on it. They needed certain tools to unscrew the back in order to open the watch to change the battery. If They were a real watch repair place, they would notice this and not try to pop open the back of my watch and in the process scratch the back.
