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February 2024 by Theodora Kalbouros
We have been going to this pet supply store for years with no issues. My husband bought a few fresh water fish for our tank. The fish were diseased. Within a few days all the fish in our tank died. We had some of those fish for several years and we have to completely clean the tank and start over. When we complained to the store, they couldn't care less.
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February 2024 by Al M.
I was searching for a specific dog food and found it at the Yorktown store. Traveled from Connecticut to pick it up. The young men there were very pleasant and helpful. I would travel there again just to go to that store.
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February 2024 by Angel Serrano
Andrew is very patient and knowledgeable about fish he was a big help , the place is always kept clean even the restroom
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February 2024 by Sam Sam Rina
They closed 5 min early but I love it there they just closed 5 mins early
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January 2024 by Jacky Castillo
I bought a green parakeet 2 days before, it died in my house (it was definitely sick) and I went and they didn't give me my money back and they didn't give me change. I will never return!!!!!!!
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January 2024 by Guillermo Castillo
I got a parakeet, it doesn’t seems healthy so I asked the owner if it had any warranty, he said it does have 14 days if something happens with the parakeet, 2 days after that the parakeet died, we came back to the store and he refused to give us the money back just assuming that parakeet died for our fault.We have dogs, cats, fish, parakeet and we take good care of them. And he blamed on us.
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December 2023 by Joseph D.
Nice local store lots of different pets foods and brands available good advice on selecting food and accessories.
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December 2023 by A L
Well organized store. High quality product line at excellent prices. Knowledgeable staff and pet loving atmosphere.
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December 2023 by Mrs.Erica Arnold
Never again will I order at this store I’ll stick to the one in Stony Point they treat customers with respect, today 12/18/23 I went to the store to pick up my items that I purchased on line n also to buy more stuff for my 4 furr babies, let me tell you how rude the was towards my husband and I, I asked the guy where’s our other bag of food that we purchased and he said oh we didn’t have it, so I said why anyone hasn’t called me to see if I wanted to exchange it for another flavor and he goes that’s not my job it’s your job to call is to see if we hav it or not and he refused to call a manager, he said I’m not calling them because I already know what there goin to say, I said r u serious I said please get me a manager he said no, I said ok paid for my stuff and left he goes and say losing one customer isn’t anything to us by and don’t ever come back. NEVER AGAIN WILL I GO TO THIS STORE EVER AGAIN….. The guy name was Chris and there also was an older gentleman with him also rude. Didn’t get his name because he wouldn’t give it to me… Oh and Chris also stated that this store is a family owned operated, ok ? good one.UPDATE 12-20-23I called the store to speak to a manager on 12-19-23 don’t really know if I really spoke to a manager because when I told him my side of the story I felt like he didn’t believe me at all, he said was I’ll speak to Chris to see what he says, manager said he’ll call me back after he speaks to Chris, I still didn’t get a call back at all. I felt like he didn’t care at all didn’t even ask to fix the problem. I don’t think I was speaking to a manager because a manager would know how to make it right.12-21-23Yet it’s another day and I still haven’t heard back from a manager. That’s why I said I don’t think I was talking to a manager.
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December 2023 by Erica A.
Never again will I order at this store I'll stick to the one in Stony Point they treat customers with respect, today 12/18/23 I went to the store to pick up my items that I purchased on line n also to buy more stuff for my 4 furr babies, let me tell you how rude the was towards my husband and I, I asked the guy where's our other bag of food that we purchased and he said oh we didn't have it, so I said why anyone hasn't called me to see if I wanted to exchange it for another flavor and he goes that's not my job it's your job to call is to see if we hav it or not and he refused to call a manager, he said I'm not calling them because I already know what there goin to say, I said r u serious I said please get me a manager he said no, I said ok paid for my stuff and left he goes and say losing one customer isn't anything to us by and don't ever come back. NEVER AGAIN WILL I GO TO THIS STORE EVER AGAIN..... The guy name was Chris and there also was an older gentleman with him also rude. Didn't get his name because he wouldn't give it to me... Oh and Chris also stated that this store is a family owned operated, ok good one. UPDATE 12-20-23 I called the store to speak to a manager on 12-19-23 don't really know if I really spoke to a manager because when I told him my side of the story I felt like he didn't believe me at all, he said was I'll speak to Chris to see what he says, manager said he'll call me back after he speaks to Chris, I still didn't get a call back at all. I felt like he didn't care at all didn't even ask to fix the problem. I don't think I was speaking to a manager because a manager would know how to make it right. 12-21-23 And today is 12-21-23 yet agin that the manager still hasn't called me and still waiting that's why I said that the person I spoke to on the phone wasn't a manager.
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December 2023 by Matthew Lloyd
No longer allowing cats to their grooming services? Won't get any of our business anymore then. Legit never had a groomer say they cant cut cat nails only dogs have brought my cat here multiple times in the past. Owner may have hired some idiotic or lazy staff12/12/2023 Going to edit this review again since the owner reached out on here. Called the store again and again they are saying they will not work with cats only dogs. I believe if this is not policy you have some employees that are refusing to work with certain animals out of preference. Owners need to be active in their own stores
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December 2023 by M L
Are you providing grooming services to cats or not? We are told one thing one week another the next does ownership even know what goes on in this store?
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November 2023 by Taavis Smith
Very nice place employees definitely knew their stuff recommended me some highly useful items. I only wish there was a little bit more supplies for lizard parents.
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November 2023 by Pat Dooley
There is a young man there named Andrew that has been incredibly helpful to both my wife and I. He is a real gentleman and fantastically helpful.
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October 2023 by Katie T
The young staff member helped carry my dog food from the shelf, to the checkout counter, and into my car. I have 2 dogs so it was quite the large food bag! He was immensely helpful and kind. Excellent service! 5/5
