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September 2023 by Mike Wagner
Run. Don't walk away.I started banking with Americu as Adirondack charged too many asinine fees. Well, I had issue after issue with their complacent staff (as detailed below) which caused me to do my banking elsewhere.Back in 2017-'18, someone got ahold of my debit card number. Fraud detection picked up on it fine, and I got a new credit card. Normal deal. However, I had to call them time and time again to have the money refunded to my account. Each time I called they told me it would be in by the end of the week, and that went on for a month in a half until I lost my patience and finally said "I WANT IT IN MY ACCOUNT TODAY." Only then did they put the funds back into my account.Back in 2021 I was overdrawn on my account. I deposited a check much larger than my overdrawn amount and my account glitched and had me in the negative by some arbitrary number. Again, I requested 1) and immediate correction of my account and 2) a refund for the overdrawn penalties accrued. They only corrected my account. Each time I filled out a ticket to have my account refunded, every department told me another department does that. (Same thing happened with the incident detailed above). It wasn't until I threatened to report them to the FDIC they finally refunded me and called me back sheepishly to make sure I was satisfied.Due to COVID I fell behind on my car payment. It got repossessed (my fault.) However, when I went to the bank to pay down the amount needed and have it released, I explicitly asked them if there would be an additional charge a la the towing company. They flat out told me no. So I called the company that repossessed my car and they told me, in fact, there would be a fee. Good thing I verified, because Americu either doesn't care or doesn't have a clue what's going on.This company has the most lackluster and careless people at the helm. Which, when it comes to who's in charge of your money, spells disaster for the average consumer. If Americu were the last bank on earth I'd be keeping my money under my mattress.Edit: forgot an instance. I had a checking account previously that I closed and got a joint account with an ex. When we split I went to this location and said "I'd like to reopen my account with this (specific account number from a voided check) account number." The representative said "Okay".Not only did they not reopen that account, they neglected to tell me they had to open a new account with a new account number. So I tried paying rent at a new apartment and my check bounced. I was a brand new tenant and my credibility already took a massive hit. These people are the most ineffectual wastes of company payroll and slimier than a city sewer. I repeat, DON'T bank with them.
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August 2023 by CJ Chabot
Great service here. Really wish you had Zelle integrated with digital banking, I don't trust "Pay It Now." If something goes wrong nothing can be done at the branch, you have to go through the 3rd party and that's a bit concerning.
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May 2023 by M J
Erica, Muniba and her team are awesome!!! If you are in need of a loan I highly recommend!!!!
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December 2022 by K D
Can not get any personal service, you walk in and they tell you to call a call center and then the call center can not fix any of your issues. Pick another bank.
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December 2022 by chris oneal
I go thru Americu for everything and always have the most hassle free experience with all my banking needs! I always go thru Muniba F, she always goes above and beyond for me and always makes my banking super easy! I can never thank her and her team enough for all they do for me!
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August 2022 by Jeff Miller
Place is a dump and doesn't care about their members. You're just a number here, not a member. They don't care one bit about you or your money. Wouldn't recommend my worst enemy to them. The reviews from the last year or two on here are priceless. Americu is very classy, not. Go to first source, they treat you normal and are actually professional.
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July 2022 by Samantha Cross
Drive thru only on Saturday with only 2 tellers open usually makes for a long wait time
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July 2022 by Steve Allen
I have to say I love Americu have been with them for over 15 years. I go to the Commercial Drive location as it is near my home. Yesterday I went and was truly disappointed. This location has never been overly friendly, but Yesterday was the worst. I was at the drive thru waited for one customer ahead of me, it took 12 minutes for this customer to finish. I finally pull up for my turn. Sent the tube over and waited again, for like 3-4 minutes. Another customer comes up to the other drive thru, the clerk does their transaction first then as that customer leaves she comes back to me and finally does my transaction. She couldn't keep track of who was there first, and who's tube had been waiting. Then to top it all of she did the transaction with no thank you, nothing she might as well said her but you're not worth my time. If she doesn't like her career choice maybe she should get another. This was about3 o'clock Yesterday 6/22/22
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July 2022 by Melanie Connell
I will never do business with this credit union again. Countless issues with my accounts, loans and credit card. Do not make the mistake I did and waste your time with them.
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May 2022 by Talitha Ridley
I agree with the past statements! Uncaring staff … who indeed will walk AWAY from you once making eye contact! Please … the only reason why I use this bank is bc my father was military and back then the staff was more than happy to help! Tell my why it took 3 girls to grab my ATM & why it took over 20 mins …I hope that a district manager sees these reviews and retrain in customer service!!! Or you’ll be training in Customer De-escalation!
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April 2022 by David Hartnett
Terrible communication. The temperature display has been off for over two years and they do seem to care. Off about ten degrees. After twenty attempts to communicate to them this problem, I conclude they do not care.
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March 2022 by Naida Neda
Excellent service! I never had a problem that AmeriCU couldn't solve for me, even the ones that seemed unsolvable (like putting the wrong account number on my tax return). They do all of my money transfers, handle my mortgage and my car loan. I would recommend them any time for any business, small or large, they take it seriously and do everything possible to help you. Thank you AmeriCU.
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September 2021 by Kevin Depersis
I’ve been in the drive thru for 37 minutes and this line isn’t moving. People don’t have all day to sit here and wait to get their banking done. It’s the beginning of the month, you should know your demand at this time of the month and have the staff here to handle it.
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August 2021 by Lacey Hurwitz
They do not run like a credit union and instead more like a bank. Unaccomdating staff who literally just don't care. Americu has never done anything helpful for me the whole 13 years I have been a mbr.
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August 2021 by marilyn valvo
have been trying to call the bank for help and all I get is advertisements what a nightmare
