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January 2024 by Anthony Pendolf
My experience with your service department was horrible. Called and left a voicemail for service manager and got no response from him also. Made an appointment and had to call every day to see what was going on and my vehicle was in twice for check engine light. Recently bought vehicle back in November and had to wait 3 weeks the first time to get my van in and the 2nd time was 2 weeks out so that 5 weeks of my 60 day warranty that was a waste. My sales man was great and friendly but I had an issue with my radio and Uconnect because it's outdated and can not use anymore and didn't know that when I bought the van. Would have been nice to know cause that possible could have been worked into the deal. Or I could have looked at other cars
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January 2024 by Melinda Platt
Chrysler dodge jeep ram of Utica was amazing Alexander St. John was amazing he made sure that I had a rental that fit my family when my vehicle needed to be in the shop for a long period of time and that my needs were met. He always reached out to make sure I was ok and to see if I needed anything all of the staff members there were amazing. Also when I first went there the head boss Mark was amazing he is the person who made sure that I was taken care of the first time I went there. I will continue to bring my vehicle there for service as they made sure I was taken care of. Thank you for the amazing service.
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November 2023 by Rick w
I recently purchased a 2017 BMW from CDJR if Utica. Our salesman Jordan was excellent! He was patient and worked with us to make sure we got everything we wanted. He was very good at following up with texts and phone calls throughout the process!! The Business/ finance manager Matt was excellent as well. Everyone was so courteous and professional. Thanks to all for your excellent service. I will highly recommend CDJR if Utica to others and we will be certain to purchase from you in the future!
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November 2023 by Alexander Wood
Recently bought my Hyundai with Andrew Wing. The sales process was seamless and they worked with my chosen bank. Weeks later, I am having no issues and can say I had a very positive experience!
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November 2023 by Death Star Ewok
The salesmen were nice. Not over pushy. Had some mediocre to bad expierences in the past. They renewed my lease with a price I could live with. Love the truck. They are headed in the right direction.
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November 2023 by Wendy Crossland
They helped me get in and out in one afternoon with my dream car robbery, enthusiastic and happy for me and showed a genuine care for what they were doing. Seems like they were a little shorthanded though because it took a long time to get done but my sales person was wonderful and so is everybody else it was working and really looking forward to having a new relationship with you guys and when I get ready to buy my daughter her car and this next year, you’re definitely the first person I consider
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November 2023 by Donna Joslyn
We recently bought a truck from them and overall a very good experience. Am waiting on a call for a repair but I'm sure they'll call
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November 2023 by Susan Hernandez
The experience I had while purchasing my Jeep Renegade was stellar! Everyone was so polite and Dale Roberts was a top notch sales associate. We had some laughs and he listened to exactly what I wanted and delivered! I couldn’t have asked for a better experience from beginning to end! Thank you all!
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October 2023 by Jeannie Brown
Honestly, it was the worst day to get it oil changed, and there was nobody there. I thought oh I’ll be in and out damn straight. I was in an out because they had no staff everybody quit I wonder why. Not only did I have to wait six weeks for a appointment to get my oil changed I was 2000 miles over because you have no techs that sounds like a you problem. I had an appointment to get my car serviced ,oil change and have them check out the noise that it’s continuing to make and the only thing they did was change the oil that was it never took my car out for a test drive because the miles were the same when they checked in and checked it out. Never put a sticker on the windshield to tell me when I’m supposed to come back and get my oil changed the lack of customer service. I’m sorry, but this is the worst service department I have ever been to hands-down. I will not be bringing my car back for the lifetime oil changes that I was charged over $700 for ,I would much rather pay somebody to do it this way. I know it gets done properly anytime I took my vehicle anywhere for oil change I’ve had all my fluids topped off, I’ve had my tire pressure checked everything these people did nothing except put oil in my car. Absolutely nothing this place hands-down is terrible. Their customer service is terrible. Or I should say lack of customer service yeah so you can say that I’m not a happy customer and this is not the first time that I’ve had an issue with the service department. I’m just being honest and keeping it real you want in my opinion you got it
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October 2023 by Connie Mackenzie
Great customer service and friendly, professional and helpful staff. Very happy with my service on my Jeep Grand Cherokee Limited X..... my new tires are amazing and super happy I was able to get them while they were having the promotion of buy 3 get one free!! Thank you to everyone at the Utica Jeep Dealership!! You made my visit great! Now back home to Michigan I go with my new amazing tires and fresh oil change!
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October 2023 by Seana Taylor
Made an appointment for an oil change and to check on a recall. I expected things to move slowly as this dealership is always busy. I settled in for the long haul and was pleasantly surprised when it took a fraction of the time expected. Meanwhile, I’m in a cozy waiting area with free wifi, free coffee and free snacks. I’m a happy camper. Everyone is wonderful and treats you like you’re the only customer they had that day…
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October 2023 by Jess Kokoszki
I would highly recommend this place. Dale, my salesperson was very easy and helpful to work with, and Matt my finance guy did an awesome job getting me behind the wheel of my Jeep.
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September 2023 by Bernard Cruz (Bernie)
As always the experience has been top notch! Adam and Kyle made the whole process go smooth as silk. I could not be more impressed with CDJR of Utica and the caliber of the entire staff! I will continue to sing the praises of doing business with this dealership and the Ram products.
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September 2023 by Kevin
Jordon was very helpful, professional and friendly all the staff was. Buying my new vehicle was smooth no hassles!
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September 2023 by Leslie Tallant
Would never use this dealership. Lack of concern for customers safety. ? driver almost hit several customers including myself. Salesman witnessed and showed no concern. Driver then got out of the truck and told the customers if he has his lights on they need to move and if not they get hit not on him and flicked them off and told them to go f themselves. Spoke with General manager who assured it would be handled and a corporate manager would contact all. Never contacted after a month. Will never purchase from this dealership. Will take my business elsewhere
