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November 2023 by Sandra Tedesco
Their staff is professional and very knowledgeable of their products as well as being personable. I highly recommend them when looking to purchase a vehicle. I really like the Palisade I purchased. It has many wonderful features, is roomy, and very comfortable!
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November 2023 by Emrah Latic
I have never had better customer service at any other dealership. This place really knows how to serve its community and customers. Great business, amazing staff, and the right guy at the top. Thank you!!
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October 2023 by Rebecca Norman
This was the best car buying experience I’ve ever had. The dealer was super helpful and understanding of my current car situation and made sure i was able to get what I want and needed in my new vehicle and in a super fast timeline. I will be recommending my friends and family here
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October 2023 by Mark D
Outstanding service after the sale. Braelynn in the service Dept is so wonderful to deal with. she greets and keeps you informed every time i have my vehicle serviced. I cant say enough good words how service after the sale is the key to a reputable dealership.
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August 2023 by Lori Farina
The best experience ever in purchasing my Sonata. From the moment we spoke to our salesman Aaron, he treated us like family…extremely knowledgeable and customer service on point! Our finance manager Alden went above and beyond to get me the best deal. He had a driver pick me up to get my car since I was an hour and half away. The whole experience from soup to nuts is one I will always remember! I love my Sonata!!!!
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August 2023 by Joe Skipworth
My wife and I had a great experience here with Justin Maggiolino. He was very personable and honest which we appreciated very much. We will definitely keep Mastrovito and Justin in mind for our next car purchase. Keep up the great work!
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August 2023 by Jake
I would give no stars if I could. I Brought my car into the service department a month ago on 6/29 to get some very minimal service work done. This includes oil change, inspection, refrigerant recharge and a tie rod end. Keep in mind this is my daily driver. It is now 8/3 and I still have not got it back. I called the service center weeks ago and they said, everything is done but during the inspection they found a corroded pigtail that made the license plate light not work and the part is back ordered. Okay, fine I get it, I’ll wait. I called again on 8/1 on where they were with the car, they said the part is still back ordered and they don’t know when they were getting it but the lady said she will look into it so we can get are car back wasn’t to happy but didn’t make a big deal about it. They called myself and my wife the next day yesterday 8/2 (so that’s 2 people they verified with) and said everything is done on the car. So my wife and mother in-law went to go pick it up today 8/3 and the guy at the counter took the payment and was giving my wife the key. Another guy next to her at the counter spoke up and said “that car isn’t done yet and I don’t know why they would call you saying that”. The first guy said “then why is the form in the finished vehicle slot.” After they checked the pigtail hadn’t come in yet and they didn’t put the inspection sticker on it. What do you think I’m going to do, drive without an inspection sticker? So now you had this car for over a month and now you wasted my time. How much more of a screw up can this place be??? I see Gina is replying to everyone’s complaint trying to straighten everything up. You can’t fix this, I’ll spend the extra drive time and work with the Syracuse Hyundai dealership from now on. And to think i was going to trade it in and buy a Hyundai from you guys because my car is older and has a lot of miles. I’ll get one from Syracuse instead. What a joke.
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August 2023 by Jan R.
We've purchased many cars over the years, but negotiating and closing a deal with Mastrovito Hyundai was smooth and painless. Everyone from the internet contact Ivy to the Chris sales manager, the salesman Dominic, Jon, the Finance Manager, and the delivery drivers couldn't have been more helpful and responsive. We live three hours from this dealer, so they had to coordinate financing, electronic signing, and vehicle delivery. A family owns several new car dealerships in Watertown, NY, and Hyundai is one of their franchises. Every time we have looked at any of their products, they have been $2K above everyone else, and that's what prompted us to research other Hyundai dealers in NYS. We would recommend Mastrovito to anyone looking to purchase a vehicle.
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July 2023 by Laurie Miekam
I recently purchased a new 2023 Tucson and had the best car buying experience ever. Elmin, my sales associate, made the entire process smooth with no pressure. He was extremely professional and personable. I would highly recommend this dealership to anyone looking to purchase a Hyundai vehicle.
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July 2023 by Twal Har
I would like to express my sincere appreciation to Chris for reaching out to me and helping set up an appointment at Mastrovito. As someone with car-buying experiences, I can confidently say that the customer service at Mastrovito exceeded all expectations, earning a perfect 10/10 rating from me.Salesman Hai was exceptional, demonstrating immense patience as we bombarded him with numerous questions. He provided us with a wide array of options, ensuring we had plenty to choose from. His knowledge and dedication made the car-buying process smooth and enjoyable.I must also mention the closing representative, Hunter, who consistently wore a warm smile. His friendly and approachable nature created a welcoming environment. Hunter's expertise in explaining the various documents we signed during the purchase was remarkable. Thanks to everyone who is involved in the business with us.Overall, I am delighted with my experience at Mastrovito and wholeheartedly give it a five-star rating. If you're looking to purchase a vehicle with peace of mind, I highly recommend visiting them.
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July 2023 by Tom Foster
Excellent dealer. Smooth transaction. Very friendly and helpful staff. Great selection of cars with affordable pricing. Buy with confidence that you will receive a great, worry free car!
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June 2023 by Jenalle Killino
This has been the best car-buying experience I've ever had. A huge thanks to Derrick Snell and Aldin Mekic they were amazing! They paid attention to our needs and accommodated any request we had. I never felt pressured and I felt respected as a buyer. Picking up the car was seamless. All the paperwork was prepared in advance to minimize time spent on this and more time giving you a personal overview of the car and its many functions. I highly recommend Mastrovito to anyone looking to buy a car. You are guaranteed a wonderful experience. You all are the real deal! Thanks again!
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June 2023 by Justin peters
Everyone was super nice and made the car buying experience painless. I am extremely happy with the purchase, my salesman was Justin Maggiolino who worked with me on the price and got me a great deal!! Stellar customer service all around!
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May 2023 by David P.
Second purchase from Mastrovito in about a year, fantastic experience both times.The dealership is busy - unlike any other I've been to - there's people buzzing about everywhere and they're all on a mission.I highly recommend making an appointment -it will make things go much smoother and more efficient.The sales people are all friendly, well schooled and what's really impressive is how they help each other out to keep things going.One last and very important distinction that this dealership has versus the competition is the owner's commitment to giving back to the community. They're constantly supporting local causes and the whole dealership takes part. Give them a shot - see the difference.
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April 2023 by Brandon Terrell
My guy Hi lei was awesome great employee took us to drop off a rental n brought us back to the station and was very informative about the details of the deal and had great suggestions.
