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October 2023 by Google user
We had such a great experience right from the beginning! Frank Mariani, our salesman was friendly and knowledgeable. My husband and I drove 5 hours from LI to buy a Tundra and we had such a great experience that if we were to buy Toyota again we would make the drive to see Frank again as he made everything seemless. I totally recommend Steet Toyota and go see Frank Mariani.
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September 2023 by stefanie Hubbard
We had such a great experience right from the beginning! Frank Mariani, our salesman was friendly and knowledgeable. My husband and I drove 5 hours from LI to buy a Tundra and we had such a great experience that if we were to buy Toyota again we would make the drive to see Frank again as he made everything seemless. I totally recommend Steet Toyota and go see Frank Mariani.
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September 2023 by Amber Anne
I absolutely LOVE my new toyota highlander!!! I would definitely recommend buying or leasing your next vehicle here from Marc Rabice, he’s the best!!!
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August 2023 by Amber A.
so obsessed with my new highlander and the buying process went so smoothly and easy thanks to Marc Rabice! I definitely recommend buying or leasing your next vehicle from him!
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July 2023 by Laurie Reynolds
Frank was awsome
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July 2023 by Dan B
Very content with my purchase. Very relaxed setting and environment.In general, when people go to purchase a vehicle, new or used, their is a sales pitch & pressure to buy. Not so here, which is quite refreshing. I would most certainly recommend anybody here, over any competitors.
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June 2023 by Tony S.
Brought a 2010 Prius with 100K miles on it for an oil change, check up due to heavier summer driving and a minor transmission thump. Left it for the day. No call by 3:30, called. Advisor busy, will call back. 4:15. Called. Advisor busy, will call back. Declined and told them we'd be there in 30 minutes to pick up car, have it ready. On site, learned our adviser left at Noon! Huh? Why lie?Important: All the check boxes in the mechanic's report, including brakes, were in the green.Charged $70 for transmission diagnosis. There was none. No test drive. Same mileage in and out. Tech just shrugged and said, "I dunno. I dunno." Had no results from a "computer check" to show. This ASE and Toyota Certified tech with Prius experience had no idea what it could be and offered no suggestions. Refused to pay the diagnosis fee.That's when Andy, the silly clown of a service manager, entered the picture with a sour and could-give-a-crap attitude. Battled it out and didn't pay the fee as there was no diagnosis, no road test, no idea.Took the vehicle to Oriskany Garage who specialize in Prius. The owner spoke to us at length and said a transmission fluid change was probably the issue (the "forever" transmission fluid in a Prius is fantasy). He also advised other 100K service - injector clean, etc.When the vehicle was brought in for fluid and injector cleaning, OG sent a comprehensive report of ten issues via internet. It showed (with pictures) the rear brake rotors were dangerously low, like down to the composite material. This was obvious without taking the wheel off, yet Steet reported them as perfectly fine. The vehicle was this close to losing rear braking. Also dangerous, the muffler bracket was broken. This could lead to the muffler falling out of the vehicle.OG got the brake job - new rotors and pads. The transmission fluid change got rid of the thump. The car runs like a top. Fixed the muffler hanger ourselves.I place Steet's service department lack of professionalism and satisfactory customer service squarely on the owners. Yelp is full of bad reviews, and we're certain Steet and Ponte's ears are filled with complaints about the shoddy service at their dealership yet they allow the service manager malcontent to continue managing a place rife with lazy and uncaring techs.The owners are losing money hand over fist. We gladly paid OG $1100. That slipped from Steet's pockets. That's on them, and we could care less. We simply want good service, and are willing to pay for it.Steet will never touch the Prius ever again. We will also never purchase a new or used vehicle from them. We recommend not taking your vehicle to Steet Toyota for any service.Note that every time the Prius was brought into Steet there was an issue. A highlight, or rather lowlight, was ordering a rotation. It wasn't done. On pickup, the adviser said we didn't need it. It did. We keep scrupulous service records. Advisers fulfill customer orders. They are not chartered to make judgement calls on service that is counter to customer requests.Ironically, we take our F250 to Steet Ford. They perform spectacular service. What's the difference? The atmosphere is far more conducive to quick and caring customer service. That goes to the service manager. Steet, Ponte, fire the Steet Toyota service manager. They're clueless and hemorrhaging money from your dealership. And advising a car that's dangerous to drive is operating properly. That puts our lives and the lives of others at risk.
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June 2023 by David O'Hara
Thanks Devin. Great service and experience with the whole Steet team
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April 2023 by theresa campese
New Toyota Tacoma
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February 2023 by Lottie Smith
Was in and out quickly.
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November 2022 by Dietrich Klusmeyer
All good,
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November 2022 by Richard S.
Horrible service department. I went in for my usual oil change and also a tire rotation at Steet Toyota of Yorkville. I was charged for the tire rotation and was told that it was done when I picked up my truck but in truth it was never done. The only way I know this is that one of my tires has a slow leak. When I checked the pressure on my tires several days later I noticed that the tire with the leak was still in the same position. Most people would never know that the rotation wasn't done. I wonder how many times this has been done to others without them being caught. When I told them about it their only response was to issue me a credit for the tire rotation. Nothing about the inconvenience to me of still needing a tire rotation and the time required to make another service appointment let alone them being caught for not doing it and charging me for it. This isn't the first time I have had an issue with their service department. It seems they care very little about the customer service side of their dealership.
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August 2022 by Dan Baker
First time doing business at Steet, very pleased. Thanks..
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June 2022 by Jon Gorea
Excellent service, Friendly no pressure sales team.
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May 2022 by Alex Simon
Solid service, nice waiting area
