-
November 2023 by Susan Cochran
Fantastic place to do business! Danielle Camarra is a knowledgeable and fun person to do business with she goes above and beyond! I love my new car and wished I needed another so I could go back and work with her!! Joe Steet…the best guy ever he treats his customers like royalty! I’ve been a United customer for years and will continue to be! Their service department excels!
-
November 2023 by Kimberly Zook
After listening to my daughter's experience, this is exactly why people hate salesmen. You took advantage of the fact that a young girl came in her own to look at a car. Have you no shame! You even lied and told her no credit hit would happen. She will be contacting her bank to discuss this!! And then after all your sleazy salesmen tactics failed and when she walked out you had the nerve to call and text her. As I said on my message, this is harassment and if one person tries to contact her again, I will get involved. I will also be reporting this to the BBB. How dare you take advantage of a young woman like that!!!
-
November 2023 by Mary Zook
This place was awful. They ran a credit check which dropped my score even though I told them many times that I did not want to do a credit check. They would not give straight answers about loan estimates and interest rates. They are very wishy washy about pricing and try to get you to run a bunch of credit checks in order to get estimates. They do not listen to the customers requests and will do whatever they want when trying to get the sale. They are sketchy and take advantage of buyers. Do not buy a car from them, worst car buying experience I’ve ever had!
-
October 2023 by Shadizar Whisperwalk
Edit: to date no one from this dealership has made any real attempt to make things right. We ended up selling off the car to Carvana to be rid of it before anyone got hurt. This “family” of dealerships is terrible as far as we are concerned. We went to Mastrovito Hyuandai and the folks there took good care of us got us into a brand new safe car for $100 less per month the United used junk. Do yourselves a favor and avoid United and Steete Ponte. Thanks for nothing Joe.My wife bought a 2017 GMC Acadia here and we are absolutely dissatisfied, completely unhappy with the vehicle. It has numerous safety defects that include but are not limited to: seat belts that dangerously come unfastened on their own, the infotainment screen and the dash screen change rapidly all by themselves which dangerously distracts the driver, a constant problem with the coolant temperature sensor that causes more distracting messages on the dash and worst of all causes the AC compressor not to run - which results in a dangerously fogged over windshield. The transmission has shudder, the brakes squeak and squeal, the car has left us stranded several times. We are afraid to even drive this car! United auto sales has admitted to us that the GMC Acadia has numerous problems that are not able to be repaired effectively.Thom Ouimette, Carlos Paulino, and Dominique have reached out to my wife and vaguely offered to “make it right” over the last few weeks. We were invited to stop into any of the Steet dealerships to choose a replacement vehicle because they cannot repair this one properly, and we were told we would receive a “good deal” and that Joe Steet wanted us to be happy.Please see my review of our very recent terrible experience at Steet Ponte Chevy in Herkimer. In short, they promised a car, pushed us through financing, and then “just realized” they didn’t have the title for that car. They did not offer 1 cent off the purchase price to account for bad service or their mistakes. In fact they tried to inflate the price $2000 above what their own website listed it for. When I told them no thanks we were going to a different dealer, their salesperson Jeff Miller swore at me over the phone and hung up on me.@Joe Steet, may I ask you how this terrible service was supposed to in any way make up for the dangerously unsafe Acadia that we were sold? I was a life long customer having purchased 4 vehicles from your family of stores. We had always gotten good service before. I don’t know what is going on recently - but this is absolutely not the service I would expect from your family. If you wanted to make this right you would buy that dangerous piece of junk back from me before someone crashes. I don’t want any “deals” or vague promises. Buy it back and I will say you did the right thing and my family is satisfied. If that does not occur then you have lost a life long customer and also the business of all my family and friends. I am advising everyone to stay as far away from United Auto Sales as possible.
-
July 2023 by Abbey Baumes
Maria was amazing! She was super friendly, sweet, and very helpful and resourceful when I was choosing my car! I couldn’t be anymore happier with my choice!
-
July 2023 by Angelina Beaudry
I recently visited United to get a car for my spouse to drive to Albany for work. Brandon Shelley was so helpful, attentive, and all around a joy to work with. I dread the car buying experience in general because I hate feeling pressure or like I am not listened to. Brandon listened to everything we were looking for in a car and found the PERFECT one for us. Best car buying experience of my life.
-
July 2023 by Shelby Kyser
I recently had the pleasure of working with Maria at United Auto Sales, and I must say that my experience exceeded all expectations. From the moment I stepped foot into the dealership, Maria went above and beyond to ensure my experience was smooth and enjoyable. Her professionalism, knowledge, and genuine care for her customers truly set her apart.In summary, Maria at United Auto Sales is an exceptional salesperson who exemplifies the best qualities in the automotive industry. Her expertise, professionalism, care, and customer-centric approach make her an invaluable asset to the dealership.
-
July 2023 by Rose Aceto
Had a great experience at United getting my second car. Had the pleasure of working with Maria B. She made the process smooth and quick. She was very accommodating to what I was looking for and made sure to get me exactly what I was looking for. She is very friendly and I would go back to work with her
-
June 2023 by Furyian W.
Worst Experience EverI went to this dealership a few times looking for a good deal on a used car. Charging a customer 6k more than the value of a car that has several performance mods done to it is not logical. This LOWERS the value. Specifically because of the nature of how this car was likely driven!! Whose taking the risk here!? But, I was willing to work with the dealership and see what we can do. Not much work attempted. Gave me a price and sent me out the door.Deals are unreasonable and staff is very unprofessional. From the moment I walked in the door to the moment I left. I was talked down to like I never bought a car before. Salesman blurting out loud personal information for all to hear. I had options... Literally the biggest waste of my time.
-
May 2023 by Dhat Chic Called Nyised
This's unbelievable investment is so profitable and real with ( Mrs Trey Loudis ) an expert online trader, i red some reviews about his good works in trading and i decided to give it a try which came out great, with an investment of $500 and a cash out of $6,500 just for seven working days. I recommend her to you out there looking for serious business minded trader.. Email:
[email protected] WhatsApp:+18643363504
-
May 2023 by Cindy Jakupovic
I purchased a 2018 Ford Escape with the help of Maria Brancaccio and Lee Bartlett! I was able to get a great deal on this vehicle and it was exactly what I was looking for. Maria is so knowledgeable and looks out for the buyer’s best interest. I usually don’t like the process of buying a vehicle but this time, everything went through smoothly with Maria’s help. I really appreciate how she walked me through the whole process and looked out for my best interest. Lee is also very knowledgeable especially when it comes to the financial aspect of this process. He explained everything really well and also has a great sense of humor. I would definitely recommend Maria, Lee, and United Auto to anyone looking to buy a car!
-
May 2023 by Cody Bradon
Very friendly place. Maria Brancaccio made the experience easy and fun would suggest to anyone looking for a used vehicle
-
May 2023 by Jeremy Hogans
Brandon was perfect to work with ! And every person working in the building were super helpful for anything i needed help with ! Also all the cars were great ! Got my first challenger here !!
-
April 2023 by Kaleigh Ellis
Carlos was absolutely wonderful! Although I didn't get into the first car we looked at due to some hiccups on my end, Carlos made sure that I ended up in a reliable vehicle that ended up saving me money! Lee and Carlos worked together to get me into my new vehicle ASAP and I can not be more thankful. Highly recommend them both. I felt like my purchase was a priority and never once felt like I was being mislead or "sold". Was a wonderful experience and I will definitely be back!
-
March 2023 by Cara Marie
I spent months looking for an SUV that would be suitable for me as a daily driver and my 2 dogs. When I came across the Toyota 4Runner. The salesman Kevin worked with me every step of the way. He provided me with excellent service and answered every question I had. He made sure my needs were met with the vehicle. I would highly recommend him to anyone who’s interested in buying their next vehicle!!! The service department also provided me with excellent service and took care of everything the vehicle needed promptly and efficiently. Within 2 days I was in my slammed Honda, to a 2018 4Runner. Big thank you to everyone at United who made the process easy and doable! My first vehicle purchase off a lot completed!!! :) Thank you!!
