The UPS Store #6544in Utica offers a wide range of services, including in-store and online printing, document finishing, mailbox services, notary, packing, shipping, and freight services. The locally owned and operated business is known for its exceptional customer service, with employees who go above and beyond to assist customers. Customers have praised the knowledgeable and polite staff, who have been helpful in resolving issues and providing a seamless experience. However, some customers have noted that the store can be quite busy, and the temperature inside the building can be either too cold or too hot, which may be a concern for some.
I have experienced amazing customers service since I am shipping from this location they get busy like any other business and it's not long wait.. parking is bit tight but it's manageable
July 2025
The employees went above and beyond to be helpful. They were extremely kind and patient while I worked with Amazon customer service to get correct return labels for my boxes. They are a 10+ in customer service and support. Awesome experience. Haven’t seen that level of customer service in a decade!
April 2025
The way both employees were so knowledgeable and helped me pack the items safely while allowing me to take a video of the packed items for the person I was sending it to
