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October 2024 by Darrell Johnson
Excellent experience when purchasing a new vehicle.
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August 2024 by Leigh Ann May
Very clean building, the staff here are very personable, knowledgeable, accommodating and friendly . Made buying a truck a really good experience ? ?
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June 2024 by Robert
Great selection
Friendly staff
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May 2024 by Chad “Chadwick”
Terrible customer service , save your money and go to Cabot Ford, they all fine and dandy while you have a lease but soon as you own the vechial watch out , noting but broken promises and waiting on parts then when parts come in warranty is ran out , not my fault it took you guys so long ....
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May 2024 by Patrick Organ
I had the greatest experience with Sam in Sales. Great service and everyone very helpful at the dealership. Will 100% recommend this Ford dealer.
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May 2024 by Ol’ Blue eye’s
Ripped me off. Overcharged me for nothing and my truck was never fixed. Wont be back
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May 2024 by Matthew Burry
Most of the service representatives are great, if you don't ask about it they won't fix it. Purchased a lemon, and always in there. Find they don't start letting you know of the serious issues untill the warranty is up, but that is any dealership
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April 2024 by Chad Cleveland
horrible service go to Cabot Ford
call to get veachial in they said had to wait for parts then when I bring it in oh sorry sir warranty is ran out I had to wait because of ford like avalon ford you suck please fix your service
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April 2024 by Cleveland's Plant Nursery
terrible service save your money go to Cabot ford
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April 2024 by Rebecca
Tyler was great to deal with! Very knowledgeable and responsive. It took a while for my car to get here, but less time than other dealers I spoke with. In the end it was worth the wait!
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April 2024 by Paradise
What a pure garbage experience.
Complete run around for almost two weeks trying to buy a truck! If you’re buying a truck and want a sale in a timely manner… avoid dealing with business lady Jennifer Penney… awful customer service and truly not knowledgeable in finance. Had no idea how to run an application properly. After being just given the run around, we decided against the purchase due to Jennifer and her lack of professionalism and pure slack motivation toward selling anything. We’ve just purchased from out of province instead and had they replied back within minutes to get the deal done! Avoid this dealership and this “finance lady”… they are a true joke of an operation.
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April 2024 by Andrew Finn
Decided to buy my new van in 2024 on the mainland.
4th bad visit is again second attempt for drive shaft replacement but again my 8am appointment is no appointment because Avalon Ford continously over books the bays meaning that I have to show up by 7 or drop it off the night before even though doing this on previous visit still failed to get the work started until late in the day no where near 8am and 1 hours work could not get finished in a single day.
3rd bad visit again booked an appointment for drive shaft replacement under recall only to get in and find out parts not there for permanent fix and the temporary fix needed to be approved so Avalon Ford wanted to take my vehicle off the road while Ford apparently decided to approve. This despite the fact that the appointment was booked a week in advance and they should have gotten this aporoval before I showed up.
2nd bad visit was the second replacement of the driveshaft under recall every 64,000km, Despite an 8am appointment the van did not get in the garage until late afternoon then could not be finished due to lack of time. No rentals available so this would put my commercial vehicle out of service but fortunately I was able to to drive it without some sort of restraining piece until they found time and rental a few weeks later. Again poor service due to over booking their garage making appointments useless.
1st bad visit. Disappointing, van overheated, towed in and work that did not need to be done was done first, forced into rental for 5 days! Instead of telling me they could not fix/schedule the fan issue (fuse blown, wow hard to figure out) they did scheduled maintenance first that I specifically told them was only to be done if time permitted. Never had my van for the July 1st weekend, couldn't get a similar van with trailer hitch in town, all plans cancelled. Total bill for 2 fuses $800 less $200 for the scheduled maintenance. $600 and lost long weekend to replace a couple of fuses. Then they called me wanting to do the brakes, again before they bothered to fix the fan which was why I was towed in. A month later the oil light came on showing it was not reset when they did their oil change. Fail to understand how they have bays and mechanics available to do work I did not need but no one to replace a fuse.
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April 2024 by Terry Pynn
Thieves work among them stay far away, if I could give a 0 I would. My Truck went in for repair on a Tuesday morning and they found another issue with it and needed to order a part. The part came in Thursday morning and I was told at 11am that my truck was being worked on then, 10 mins before closing I get an update that it won't be ready till Friday noon latest. That's beside the point now as when I received my truck back at 1330 hrs I noticed all my coffee changes was missing, as they took over 20.00 from my vehicle. All they said they could do is take note! My fault for leaving it in there but for the past 20 years never have an issue on the mainland with Ford until I moved back home.
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March 2024 by Cathy Glen Newbury
Truck went in this morning at 8am ,supposed to be 1-1/2hrs . It’s 1:50 in the afternoon now & they are telling me it will be ready at 3. Not good enough, don’t book so many appointments that you can’t handle
Salesman was great , service is crap
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February 2024 by Kimberly Rose
Terrible customer service.
