Home Improvements near Mount Pearl, NL

“This is a go-to store of mine for anything that needs a quick fix around the house or items that go on sale. There always seems to be in-store offers for many of their products; mainly seasonal, lighting, tools, and flooring. The service at the Mount Pearl location is what always makes me inclined to return.

While the choices are abundant and the regular prices are fairly good, the service here is what gives this place the edge. Where I am currently in the process of doing some major home renovations, Kent will be a standout for anything I need in a bind or even to complete the aesthetics.

If you happen to be in the store, you can get some amazing help from Doreen, Garry, Greg, and Verley in hardware, Kevin and Madison in plumbing, Chris in flooring, Allison in paint, Robin in seasonal, and Greg in appliances. These people are excellent to talk to when looking for assistance and will always do their best to help in any way they can. It's the service that keeps me coming back, time and time again. Although I haven't visited the project desk much, they are always great at helping and conveying any ideas you are thinking about with regard to your home projects. Ryan and Corey on the contractor desk are also very knowledgeable and great to speak with, even in passing.

The store is also laid out nicely now that the renovation process is complete. It took a while for it to be completed, and I know many people were unhappy with the time it took, but the finished product is good. It's much tidier and organized compared to the nearby Home Depot. I found out recently (first hand) that their Weiser products are actually superior in quality compared to online retailers. So, if you are looking to save a bit of money online through a giant like Amazon, it generally isn't worth it. The locks we bought were at a discount, but they have since been returned as the quality and durability has diminished almost from day one. So, support local!

One attention to detail that would give this place a perfect score is the exterior lot and surrounding area. This store is certainly elevated so the winds can be very high; however, garbage from the lot blows in all directions - whether it be out onto the street, down the hills, or into nearby business lots. Their lumber yard seems to be partly responsible, but, since moving the majority of their items inside, it has improved slightly. It would be nice to see the area looked after and given more consideration.”

“I went to this Home Hardware in Torbay last night and was very happy with the customer service. Oliver, the paint specialist, was incredibly welcoming, friendly and very professional. In stark contrast to the reception I got in the Carbonear location the day before, Oliver and the other associates were exemplars of professionalism and were incredibly helpful. Five stars!”

“Love the displays of furniture there. Shows people what it will look like. Awesome staff. Pricing is kinda up there however, it is for an awesome cause so works for me. Clean place to go and always someone there to help. Unlike other places. Kudos for the displaying of your product, that’s why I buy. A place to go for sure.”

“Always a pleasant shopping experience here, the store is well organized and stocked with what I’m looking for, and the staff are friendly, personable, available and eager to help! I don’t mind driving out of my way ( and passing by my local home hardware) to shop at Smiths Home Hardware :)”

“Very professional company. They were able to supply us with a quote online very quickly, compaired to other companies. Technicians who did the install were professional with excellent attention to detail.”

“Good product selection and helpful staff. As much as I don't like supporting an American company, the shopping experience is friendlier than Kent by a country mile, especially since their planogram is on their app. You don't have to hunt around for items, because the app tells you exactly what aisle, and section to find what your looking for in, and tells you the inventory level before you go there, thus saving time and hassle.”