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April 2024 by Mallory Pike
Rude staff; it's thanks to this customer service that I shop elsewhere!
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March 2024 by Kuldeep Singh
Good book store
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February 2024 by Dani Burt - Virtual Shore
Coles does a great job fitting a ton of product into a small space. I love that they frequently have local authors promoting their work and signing autographs. Love the hobby section - it's great to get a bunch of gift shopping done all in one place.
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October 2023 by A A
I found this book store to be ok, but rather limited in its variety of books.
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March 2023 by Christa Roberts
I just went to Cole's Avalon mall worst experience ever. The lady who I won't mention her name was on her phone but you could tell she was on a personal call and took a minute to serve me which I understand. I was looking for grief books and as she was trying to show me what they had and they had nothing she got another personal call and walked away. Worst service ever. This was today March 7 at approx1
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February 2023 by Evelyn Maura Jane Ryan
Absolutely horrifying customer service over the phone and I will never call or ever recommend Coles to anyone. I understand indigo search is impossible at the moment and I’ve been very patient. I was currently at chapters and had a gentleman try and help me find a book under two sections - fiction and philosophy (which made sense for the novel I was looking for), we searched physically - no luck. So i decided to call Coles in any hope that before I ventured there physically someone might be able to check and see if the literature was available. The female worker made me feel completely worthless, idiotic and was completely curt arguing with me that a book could not be under both sections of fiction or philosophy - not explaining - but literally arguing with me in a loud, demeaning tone. I spelled the name of the writer - she said yeah I’ll go and check - waited on the phone for a few seconds and said “yeah its not there” like I would believe that she had checked that fast and said yeah have a nice day extremely curtly. She never asked anyone to check for her.I have worked myself at the avalon mall during system issues myself before and understand that stress is an understatement but to be talked to like that for simply asking to check. Not good enough. I hope no one else had or has to deal with disgusting wrath today or ever again. I made the call at 2:31 pm.
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February 2023 by Joy Piercey
My kidlet wanted a book, she got said book:) it was lovely
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December 2022 by Denis Oconnell
No new titles in anything but local titles for over 10years. No way to search products. No sports. No automotive
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December 2022 by Brandon Skanes
Best one around.
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December 2021 by Caroline Hepditch
Good selection of books and gift ideas
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December 2021 by Adam Bruce
Great customer service. Very friendly!
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December 2021 by Sarah Teo
I placed an order online. My expected in-store pickup date was Friday, Feb 12 before we had to retreat to Alert Level 5. Anyway, this store temporarily closed before that and they didn't even bother to contact me or notify me about the temporary closure or what that would mean to my order which was due for pick-up (which is also a gift for a dear friend). I had to call the customer service line to get an update. Luckily the lady on the line sorted this out for me.
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December 2021 by Grace Butler
Staff are pleasant. Inventory not as extensive as Chapter's. I have had many trips to Coles but unable to find what I am looking for. I just go to Amazon Canada or Chapter's.
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December 2020 by Lisa Jacobs
Who doesn't love bookstores? I particularly like the knickknacks they sell. Fast service, organized and love the kiosk to search for books.
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December 2019 by Stephanie Martheleur
Nice selection for the size of the store. The associates are always very helpful
