Orthopedic Solutions

Shoe Stores
Hours: Orthopedic Solutions is a busy store specializing in orthopedic care and footwear, where service experiences vary significantly. Many customers report very long wait times, noting the store is always very busy and advising others to be prepared to take a number. Some feel service declines later in the day, leaving them feeling like a bother. Criticisms include a very poor choice of shoes and orthotics, with limited stock that can make finding a suitable pair difficult. The product range is described as limited, with few insoles and a lack of ancillary items like massage devices. Prices are also noted as very high. However, the business also receives high praise specifically for one employee, recognized for outstanding and exceptional service. This individual is described as a knowledgeable, personable, and dedicated true professional who provides detailed assessments and goes above and beyond. Customers report feeling welcomed, cared for, and never rushed, with their discomfort significantly alleviated. He is called an asset to the business. Common suggestions for improvement include hiring more people, securing a bigger space, and expanding the product selection to meet the clear high demand. The store's return policy and guarantee are also criticized as leaving much to be desired, especially compared to broader retail options.

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1. St. John's, Newfoundland and Labrador