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November 2024 by Ronnie Gosse
I mean it's a HomeDepot
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October 2024 by Thelma Amarachi
Fantastic free workshops every 2nd Saturday! My son loves the interactive fun. I appreciate the staff's patience and dedication. Thy offer quality bonding time for kids and parents!
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October 2024 by L. Johnson
Extremely disappointing experience. We ordered an item that was to be delivered in 5-7 days. We had a contractor scheduled for 3 days after the scheduled delivery date and the last day before we would be away for months. I can see on my screen that the delivery was completed from Ontario 5 days ago and where the item was, each step of the way. I contacted the store. I was on hold for in excess of 45 mins, the person who answered claims she can only see the screen that says it's in transit which hasn't moved for 10 days. While I was trying to explain to her where the screen I was viewing on their platform was located, so she could view it too, and our circumstances, she just kept speaking over me. She clearly was not going to make any effort to find out if a delivery had in fact been made, nor was she concerned about it in any way. She didn't want to deal with the situation and just wanted me to go away. She advised she could speak to a manager to see about the delivery and have them call. I never received a call. My contractor is coming today and cannot complete the work. I will be shopping at Kent and Home Hardware going forward and regret that I did not shop those stores for this product.
Here it is a month later. I have called contless times and spoken with numerous people. Everyone is to call back, no one does. I have still not received the order from August 30, 2023 that was to be in the store in 5-7 days. I have stores from it being in Newfoundland "somewhere" they just don't now where, to it's here on a truck but they don't know where, back to it's not here at all, but I would get a call back the next day ...again... no one called. I have called back yet again. I finally spoke to a manager today. She is curt with me and tells me there are no notes on the system after 6 weeks! I have actually been getting emails to come pick it up. At one point they were so sure it was there I asked my contractor to pick it up and he spet an hour there, and it wasn't there at all. Folks I am a patinet person but I am sorry I was not pleasant on the phone for my last call. I have never seen anything like this and the work was to be completed weeks ago!
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October 2024 by Jessie Graham
Understaffed, wasted a lot of time with returns. Some issues with picked orders. Seems like a lot of staff is not very knowledgeable or willing to help at this location. Only location in the province and probably the worst HD store I've visited.
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October 2024 by Robert
Great selection
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September 2024 by Gwen Pittman
Very helpful staff.
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September 2024 by Tammy Maye
Lots of staff in the store, but no one willing to help. Asked four different people for some help and was told it wasn't their department. Waited around for 45 minutes and someone finally did come along (at a snails pace). Better if I asked a 5 year old for help. Very poor customer service!
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September 2024 by danny alluerd
Great staff
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August 2024 by Alice Gosse
I had a great shopping experience at Home Depot, Kelsey Drive because of the excellent service provided by Derrick in hardware. I had a long list of things to get from small tools to materials to outfit a new shower. Derrick is quite knowledgeable. He helped and advised me throughout the process.
Also, Tyler in paint department was a great help in paint and again later while covering a break in the ceramic section. Between Derrick and Tyler I left the store with everything I had intended to buy. Thank you both very much.
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August 2024 by Garth Tucker
Rep in the plumbing aisle on Sunday evening was super helpful! Very knowledgeable and a great representative of your store ??
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August 2024 by Ros Aylward
People in the store are great. Service in store is great. Having something delivered is a nightmare. Never on time, no one knows what is going on and they use subcontractors to deliver who couldn’t care less about meeting delivery timeframes or communicating. Planned our day around receiving and installing much needed laundry appliances. Waiting now on hold for ages today while they try and find out why no one is showing up today after we received a robocall last night saying sorry your appliances won’t be delivered tomorrow as promised and we will let you know whenever they will be delivered. No date provided. Phone has now just cut off do the third time. Be better.
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August 2024 by OldBill
Well stocked
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July 2024 by A Munden
This is the only HD in NL, so I've been shopping here since they opened. The service has been consistently going downhill for years. It's at the point now where I check other retailers before HD because I know if I go in I'll have to deal with rude staff, untrained staff, etc. They don't answer the phone if you call. The window displays are obsolete and the person on the window desk can hardly speak English and can't actually design a window for you or place your order. The garden centre is an absolute mess and it's like nobody can be bothered to help you.
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July 2024 by Greg M
We've been in there a few times the last couple weeks ... We're setting up a new house.. It's hit and miss for good service!
Last night we were helped by Cora that went out of her way to ensure our questions in two different areas were answered. Thanks Cora! See you again!!
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July 2024 by Dave Harper
Helpful and friendly staff.
