-
December 2023 by Star Jones
It’s been a good couple years since anyone has updated the review section so I thought I’d come on here to say their customer service still sucks.This is the most unbothered group of people I’ve ever met in my life. They could genuinely care less to help you solve any of your problems and lack basic customer service skills such as tact and discretion. It’s like they’re bullies who get off on gate keeping your money and having the ability to deny you access to it.
-
September 2023 by Carlos Sigero
4 stars-The drive thru is alright and going inside is not that fast you do have to wait a bit so that’s why it’s not 5 stars
-
January 2023 by Grayson Rogers
had the rudest teller through the drive through. She refused to even address me in the microphone and just walked away as I was asked her a question. Will not go back here
-
May 2021 by N B
I waited 35 minutes in the drive through and only moved about 3 car spaces and still had 8 cars in front of me. I had to leave the line and will try another location.
-
January 2021 by Mayank Parekh
I hate to come here every time. Whenever I go there I feel like they don’t care and no good customer service. Very slow work. I really disappointed.
-
January 2021 by natalie borto
I waited 35 minutes in the drive through and only moved about 3 car spaces and still had 8 cars in front of me. I had to leave the line and will try another location.
-
August 2020 by Torie Costello
Literally take 30+ mins to get through the drive through, always laughing a joking but never hustling to get their customers what they need and their attitudes are always stuck up. Staff needs more training.
-
July 2020 by Cat Bird
BB&T at this location has WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED. Needed important papers in safe deposit box and called ahead to get in, was told that they would only let me in to bank to get papers almost a week later. Have banking in other banks and have been given access same day. WHEN I CAN EVER GET IN WILL GET EVERYTHING AND EVERY ACCOUNT OUT OF THERE.
-
May 2020 by Alison Richardson
I’m not sure why I keep going to the drive-thru here at the Aberdeen location. I need to drive out of the way to a different branch, so I can get home faster. Yes I know, that makes zero sense. Absolutely horrible. I’m actually writing the review here as I type this. All lanes full, no cars moving. Consistently short staffed or people here not as experienced. This is not a first time experience. It’s ongoing! Someone from corporate, please help this team out.
-
February 2020 by Amber Strickland
My review is to warn as many as possible about an active scam in our Community and also the role that BB&T played in us falling victim to such a scheme and how they refused to take responsibility for their actions… or lack there of.
-
December 2019 by James Wilson
If i could give it a zero star i would. Absolutely rude. The tellers at the drive thru wouldn't even answer the call, i had a question. They just walked away. That had to be resolved!
-
June 2019 by Teresa Hill
Terrible service! Very slow and rude.
-
June 2018 by Lara Pettine
Sooo slow!!!! Southern Pines branch is so much better!
-
June 2018 by Wyann Chavis
Terrible service
-
November 2017 by Mary Leviner
By far the rudest drive thru associate ever. The older lady with short brown hair. One of the companies I work for went under new management and since our last checks were paper checks instead of direct deposit, do not ask me why but they were, both owners called and waived the fees. Since I work two jobs, I went on a Monday and she tried to charge me 8.00 to cash it, I tried to explain the situation and she kept trying to tell me that I was wrong, so I just decided to take one of my checks back. Being in hospitality I know how you are suppose to act, you do not argue with customers, clearly she has a horrible life to be so rude. ANYWAYS so with the take over, the PCA could not get in reach with the bank properly so they had to cut us another check, from there management called and requested that our fees be waived due to the misunderstanding. The bank called back today around 1030 hours and said that they would not mind waiving the fees. So I get off my first job and then head to the bank, its Friday and the banks are going to be closed plus I work a double the next day. Well I pull up to the window and asked did I have an account, I told her what was going on and she replied in a really nasty and hateful attitude, "This is the last time we are willing to do this for you" So I'm like oh ok.... So there is a car in the second toll and she is trying to tell the lady that she doesnt have an account and the women stated "I've had an account for 28years" meanwhile she is being rude and rolling her eyes and cutting them towards the lady, which pissed me off. So I am still waiting to receive my money for the check, NO JOKE I was in like for at least 15-20mins. So I am getting agitated. Her whole personality is really horrendous and maybe she should look for a different job. I know you may be asking why did I not cash it with my own bank, its because my identity information was apart of the breach with Equifax and I do not have an account at this time.
