Geek Squad
Hours:
11088 US-15 Suite 501, Aberdeen NC 28315
Hours
About Geek Squad
Geek Squad, the tech support service offered by Best Buy, has received positive reviews for its exceptional customer service and expertise. Customers have praised the patience and helpfulness of the Geek Squad staff, who have gone above and beyond to resolve their technical issues.
One customer, Jillian, was commended for her attentiveness and for saving the customer $80 by taking the time to provide the necessary assistance. Another customer, Jillian, was lauded for her calm and positive attitude in navigating the challenges of transferring data from an older phone to a new one.
The Geek Squad team at the Aberdeen location also received high praise for their knowledge and care. One customer, Sarah W., was particularly appreciated for her thorough explanation of the issues with the customer's laptop and for identifying a potentially hazardous battery problem, which was the root cause of the laptop's issues.
Additionally, the Geek Squad was able to quickly assist a 97-year-old customer who had locked himself out of his phone, which was his lifeline. The Geek Squad was able to delete and unlock the phone, and the customer was able to download his contacts from the iCloud, restoring his access.
Overall, the Geek Squad has demonstrated its commitment to providing exceptional customer service and technical expertise, earning the trust and appreciation of its clients.
Most Recent Reviews
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August 2026
Great experience. The employee was helpful and quick to assist.
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November 2025
I can’t sing Jillian’s praises enough! She was so patient and helpful and saved me $80+ and an unnecessary repair Just because she took that extra moment to help me.
I’m so glad I popped in and it was her behind the Geek Squad counter!
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February 2024
My 97-year-old father locked himself out of his phone, which is his lifeline. The Geek Squad was able to quickly delete his phone, and unlock it. I was able to download his contacts from the iCloud, so he’s back in business. The Geek Squad came through where Apple Support did not.
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