Burney Hardware Company is a friendly and helpful hardware store that feels like a traditional, old-fashioned shop. Customers appreciate the great selection of products and fair prices. Many drive from far away, like Rockingham, to shop there because of its reputation for excellent service. The staff is known for being kind, caring, and always willing to assist, creating an experience reminiscent of a place where employees genuinely care about customers, much like a town called Mayberry. The staff members, including Art, Francisco, Jim, Shawn, and Tom, are praised for their talent, generosity, and quick problem-solving skills. They go the extra mile to help with projects, such as fixing car fobs or providing equipment rentals. Customers often mention receiving rapid responses and resolutions, even after hours. The repair team, especially Tom in equipment repair, is highly skilled and efficient, ensuring quick and perfect fixes. Overall, Burney Hardware Company is highly regarded for its exceptional customer service, knowledgeable staff, and welcoming atmosphere. It is a place where customers feel valued and cared for, making it a favorite destination for hardware needs and expert advice.
Love this place. Always willing to help, very friendly staff. It’s like the old hardware store your dad or grandpa carried youn to.Great selection, and fair prices. I drive from Rockingham to shop here.
November 2024
If Burney Hardware doesn't have it, you can't get it. Great customer service. I'd say it's kinda like going back in time to a place where employees actually cared about the customer. Reminds you of a place that could've been in Mayberry.
June 2024
ABSOLUTELY THE BEST customer service!! We have rented equipment at least 3 times and if we had a question after hours they have ALWAYS been real quick to respond and do the ABSOLUTE best to get a resolution as soon as possible!!! I will continue to give them our business!! Hands down one of the best hardware stores I have... read full comment
