This Verizon store provides an exceptional in-person wireless experience. Customers report unbelievable and great service, describing the staff as super helpful, very kind, patient, and knowledgeable. The wireless sales consultants display incredible patience and outstanding professionalism, thoroughly answering questions and explaining the myriad options available. They are praised for their magnitude of knowledge about phone features, promotions, and plans, often finding ways to save customers money. The team assists with upgrading phones and plans, transferring service from old carriers, and troubleshooting issues. They help set up new devices, ensure data is backed up and transferred, and even help shop for accessories. The service is described as prompt, courteous, and thorough, with consultants following up after the visit. This location earns strong recommendations for its amazing customer service experience.
On 5 August 2025, I received the Best Customer Service. The Customer Service Representative was named Ivory. Her knowledge of her profession was evident immediately and she fixed my problem in less than 15 minutes. That’s never happened in 15 years I have been a customer of Verizon.
July 2025
Alex was so super helpful! I had an issue with my SIM card, and he took care of it and was so cool to talk with during the process. He helped me upgrade my plan and gave some good advice on my next phone upgrade. I’ll definitely be heading back to see him and so should you!
May 2025
My experience with Ivory was nothing short of excellent. She offered prompt and courteous service that felt more like catching up with a friend than a business transaction.
