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March 2025 by Tom Lippard
I was told when I walked in that my battery would be $209. which included installation.
When I went to pay he said it was going to be $249.
I said you quoted me $209 and he gave me some lame excuse for the extra.
I said you never informed me of the extra charge and I'm not going to pay that, so he backed off and gave me his original price.
Plus he said we should be able to get you right end and that is why I choose them. But we were there a hour and a half just to put in a new battery.
Not a good way to do business and I will never go back there again.
Tommy L.
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March 2025 by Corri Bee
Quick service, friendly workers, I gave them a budget of $80 when I dropped off my car and they went over by about $8, even with my coupon, which isn’t my fav, but otherwise all good things
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February 2025 by Bikram Singh
Worst people ever to take your car to. Never finish job within the timeframe. No respect for people’s time. Worst customer service.
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January 2025 by Cairra Germain
Unfortunately, the service at this AAA-Apex Pkwy was unfair and disappointing. I will never bring my vehicles there to service going forward. The response from the auto service front desk was rude and unprofessional. I advise to try another AAA location, this one is not up to standard.
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January 2025 by Dianna
Not very nice worker. I won't go back.
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December 2024 by Jay Clarke
This place charged me a $150 for an hour and a half of labor beyond my membership coverage. They finished the job in 20 minutes and when I inquired about the charge, they accused me of being cheap and “wanting free labor.” Instead of admitting that they overestimated the difficulty of the job, they insult me to my face. Extremely rude and unprofessional. Never going back, cancelling my AAA membership.
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December 2024 by Bess P
We were sold a membership this week and the fine print and larger print all state that the basic membership includes 7 miles tow. We just spoke to the roadside service and she said it is 3 miles. 3 miles. When your website says 7 miles? Even your competitors websites state that you tow 7 miles. Get your information straight. My family used AAA when I was a teen and the towing max was 100 miles. I am disgusted at how poor your service is and that you clearly put stockholders and the CEO far ahead of every paying customer.
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September 2024 by David last
WOW. Don't go there Saturday morning to get an International drivers license. Seems the person taking care of me have zero customer service skills. Not even a thank you after all was done and no smile. I think i interrupted here muffin eating experience when i walked in??
Looking at the reviews, seems there auto repair section not very popular. I won't do travel services here..
Look elsewhere...
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August 2024 by Akwasi Frimpong
I took my Dodge Durango here after the check engine light came on (Code P0301). After charging $150 for diagnostic services, the shop recommended tune-up service (spark plugs replacement), injector wire harness repair, and a complete fuel injector and induction system cleaning. I received a call about 3 days later that all work had been completed and car is good to go. I picked it up after paying the total bill of $1,477.69. I barely drove a mile after picking up before the check engine light came back on, but not only that, the car shook/trembled in traffic every time I stepped on the brake or put the car in reverse. This is not something I had experienced with this car before going into the service repair at AAA Apex Pkwy. I immediately turned around and returned the car to the shop. Well, ten days later, I got another call that vehicle had been checked and test-driven multiple times; everything looked good and was ready for pickup. About driving about 9 miles on that same day, the check engine light came back on again (same issues) and I had to tow car back to the AAA – Apex Pwky. All in all, after almost two and half weeks of holding my car, I finally got a call from the shop that they cannot figure out the issue and that I need to take the car to an electronic shop or the dealer. Go figure! I do not recommend AAA – Apex Pkwy (1101 Apex Peakway, Apex, NC) – use them at your own risk.
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June 2024 by Mr Q
Great customer service!
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June 2024 by Vladimir Panteleev
Triple A provides a great variety of services
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May 2024 by Richard Banks
Very friendly staff and welcoming.
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May 2024 by Deepak Khopade
Very courteous staff who helped me understand their membership packages, services they provide and with my IDP.
Super quick process and was very easy.
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April 2024 by Marty Murphy
Great service
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April 2024 by E B
The people here are so kind, friendly and helpful! I recommend AAA for both auto (oil change and roadside assist) AND for travel needs.
