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November 2023 by Bill Francart
As I was 8 hours from home, Parker C was able to honor the warranty on my battery in a defective exchange. A stressful time made a lot more bearable by a great employee.
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November 2023 by Doug B
Had a set up issue (user error (me)) with an electronic accessory I had purchased at this store. After returning to the store, Erica had it up and working in no time and was great in figuring it out. Thank you
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November 2023 by Pj Walker
Erica and her team are the best! They work hard and they always have what I need 10/10 in my book
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July 2023 by The Dark Knight
The associate is completely uninterested in me showing him the issue I had with the front fender of my car. Isn't hands-on help part of what these kind of stores provide?
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July 2023 by Ultimatum
The associate is completely uninterested in me showing him the issue I had with the front fender of my car. Isn't hands-on help part of what these kind of stores provide?
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April 2023 by Henry Drury
Excellent service and parts. Thank you Advance!
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April 2023 by Beth Limerick
Needed help to figure out how to replace car mirror. The gentleman helped me find the right tool I needed for the job and my other car repair needs. Great service.
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November 2022 by DARNELL Gordon
HAD TO WITHDRAW MY LAST REVIEW... Since the last time this place has turned completely around. The customer service has been very delightful and completely won me over and became my place to go from now on.Thanks ADVANCE AUTO PARTS
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October 2022 by Jason Sejkora
Does not honor return policies for other stores. Awesome.
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August 2022 by Joy Kipp
I never normally write random reviews, but Kai was so awesome I felt compelled to. He is probably one of the nicest people I’ve ever met and he was very helpful and knowledgeable. Thanks Kai!!
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August 2022 by Rosemary Barrett
I want to give a BIG shout out to the 2 gentleman who were working the store at closing on Tues., 8/9, think one was named Henry?. At any rate, they went ABOVE and BEYOND to help my daughter with a newfound missing air filter on her Honda Fit, it has an off-market air intake system on it and the filter had fallen off, not sure how long ago! She was visiting from the mountains and had to drive 5 hours the following day. Ironically, we had had the oil changed at a local shop earlier that day and they noted the missing air filter in the text message report sent later, but DID NOT tell us when we picked the car up. When we realized it, we jumped in the car and headed to Advance (8:30pm). These 2 workers worked hard trying to find a filter that would accommodate us, checking their inventory, trying some but to no avail b/c it is a special size. We had the beat up old one, which we had found down inside the axle area and 'Henry' got us a clamp and, with a flashlight, secured it back on until she could order a new one. They were super friendly and professional and definitely went the extra mile to help 2 ladies at store closing!! Thank you so much!!!
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August 2022 by MR.Happy Mushroom
They always have great customer service, they are always very knowledgeable or willing to look up the right information for you. They strive to give you the best customer experience. I'm so glad that I've had this place for years for my auto needs. A great addition to the Apex area.
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August 2022 by Blovelife nTravel
Horrible service. Lady checks me out and confirmed two unused oil filter wrenches were returnable. I bring it back UNUSED and the new kid tells me system rejected my return. Don't shop here cause one cashier to the next they change their story.Update: customer service refunded the money and I returned to store unused parts
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July 2022 by Khash C
5 stars for the manager on duty Erica, I had placed an order over the phone thru customer service and they actually sent the wrong part. I was under stress and anxiety because my radiator was leaking as is. Ericka went above and beyond and took the wrong shipment order from me and still had 1 in stock and swapped it out. This is by far the best management experience I’ve ever experienced. Thank you Erica for your exceptional service! Great location, extraordinary management
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July 2022 by Virtuous Tish
Wow! Where do I begin? Well, my morning was not going well. My car would not start and I had to take my son to school. Fortunately, after an hour of trying to get to start, finally started and I was able to take my son to school. But I wanted to make sure that the battery was not going bad. so I decided to take it to advance auto parts for them to do a battery check. So I called first to see if there was someone available and I ended up speaking to a wonderful lady. I didn’t know who she was but she was so pleasant and so professional. So, because I’m a customer service person I decided to go to this location to help solve my problem. So as I walked in, I was greeted with such love and warm smiles. And I finally figured out her name, Lizzy. She assisted in choosing a battery and she gave me options and waited patiently for my decision. Finally, I decided to purchase a brand new battery and she installed it as well! Girl Power! Anyway, Lizzy made my day and gave me further assurance that outstanding Custiner Service is not dead, but still alive! Thank you for being awesome! Now, I can travel this summer knowing I have a new battery and it functions property! Thank you so much! GOD BLESS YOU real good!!?
