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February 2024 by Parth Shah
Incompetent
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January 2024 by Vilma Gonzalez
Excellent
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January 2024 by susan thomas
Great place! Some items sold out.
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December 2023 by Deepu Anna
The manager at the store was rude because i asked for an extra bag even after a purchase of 15 products. Choose a different store location if you want to avoid an unpleasant experience.
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October 2023 by Jasmine Williams
I visited Bath and Body works in Beaver Creek this past Saturday to purchase more wallflowers and also exchange a few Wallflower plugs. As soon as I walked in I was approached by Julie (she wear glasses and hair was shoulder length). I told her I was shopping for Wallflowers and needed to exchange a few Wallflower plugs. She blatantly lied and said they don't exchange Wallflower plugs. I asked her when did they stop and she said last Fall. I knew it wasn't true because I just did an exchange a month ago. Which is why I was exchanging them because they didn't work. Good thing I had my receipt because she stuck to not exchanging them until I showed her my receipt. After I showed her the receipt she told me I couldn't exchange them because they look old. I had to pleed to her that I just brought them. Then she kept arguing with me saying they don't sell the plugs with the light and I would have to get a different one. I didn't mind I just wanted a plug that worked. After I finished shopping she made sure she checked me out to ask if I use my plug ins next to something else that's plugged in. I told her no she continued to make accusations that I was either bumping my plug in or I was letting my Wallflower burn too low. I told her that wasn't true either because the Wallflower wasn't even completed and it still had residue at the top. I felt that she was very unprofessional and unpleasant. I really don't want to believe she was racially profiling me. I use to work for Bath and Body works and we were not trained to make customers feel uncomfortable and like they are liars or be lied too.
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July 2023 by Gk Anirudh
Not too many options and not great offers compared to bigger stores, if you want something quickly and something close. The comparison is with other Bath and Body works.
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February 2023 by Yamira Pabón
I’ve always had a good experience at any Bath and Bodyworks I’ve gone to. What keeps me coming back to Bath and Bodyworks stores is the customer service, always willing to help out and being greeted. This Bath and Bodyworks in Apex must have very poor sales, since I’m sure other people felt like me when they were walking in and out,. I’m not one to give negative reviews but, I’ve never experienced walking into a bath and Bodyworks where all of the employees except one which was at the cash register, were all gathered in a circle just talking about their lives and acting like if no one was walking in and out of the store. I’d rather drive 10 minutes away to another Bath and Bodyworks, than come here again. There’s no excuse for poor customer service and poor management.
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February 2023 by Alka Singh
The customer service is terrible. They sold me TRY ME piece for a lotion which I picked by mistake and refused to exchange it with the normal product. Was not asking for return, requested them to replace with with same piece but the manager said we cannot do it as was sold by someone else. Be careful when you shop here
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February 2023 by David Palmateer
Easy place to get gifts for my wife
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November 2022 by Shenna W.
I came in today for a return due to a wallflower plug I brought a little while back randomly stopped working. The two employees at the front were very helpful and explained the new policy regarding returns. At this point my return would be an expectation (due the new policy). Communication was good and clear - however, once I got to the cashier - she turned the experience upside down. Instead of asking one of the others about clear understanding of what was happening - she started to charge me for the plug when they provided it was an even exchange. The attitude wasn't needed - the I'll just give it to you. Ma'am - what are you talking about? Why are you frustrated as if I did something to you? Why the attitude at all? At this point, I am okay with not going to this location again. I am aware of the new policy and will govern my purchases going forward with that understanding.
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April 2022 by Myra Tims
I don't like to be bothered when shopping. Employees have no knowledge of fragrances sold here. So why do I need to ask you about your product?
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February 2022 by James R
23Jan2022 - always well stocked with a large selection of candles and good smelling soaps, body wash, lotions, scrubs... Friendly staff and well organized with seemingly endless sales!
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February 2022 by Elena Byrnes
This place is usually very friendly and helpful. But today they had a cashier who was neither. (Cashier 3720546). When I tried to ask questions while I was shopping and when I paid for my merchandise, she was really snappy and condescending. I think she could use some improvement in her customer service skills.
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January 2022 by Tonya Adams Ruffin
I love the Semi-Annual sale. Yearly. I look forward to it every year. The staff members were helpful
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November 2021 by Del Carmen
Not very friendly,none of the associates asked if I needed help,poor customer service,very disappointed will not return to this bath and body.
