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December 2024 by Joshua Rockwood
Caleb is a wealth of knowledge, took the time to search for exactly what I needed
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December 2023 by Stephanie C.
Young male in parts department very rude and condescending. Will not recommend fellow business partners or anyone to this location. You never know who are speaking to and what effect that has on current and future customers.
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September 2023 by Amit M.
We went to service center because we had a factory recall on our truck. First they said our appointment was September 15, so we planned our work week around it. Later they called us and rescheduled our appointment. We were inconvenienced further when, after being told our car was ready, the staff seemed unaware of our prior communication and they said to come back when its ready. This lack of accountability and disregard for our time left me dissatisfied and shows they don't value customer time.
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August 2023 by Sandra M.
7 minutes agoNEWI bought a 2019 Ford escape from them at 3000 miles the engine had a misfire on it. Now I am having a problem with the axles on the front end . The axles was welded to the wheel barring. Also changed the transmission fluid twice came out charcoal black both times. Having issues now seeing how fast I am going and my miles have disappeared . I am not happy with my Ford that I am still making payments on it. The car is certified. So I went back to Ford today and they didn't even help me. My car broke down twice they gave me $100 gift card After just spent $1400. They sold me Lemon I wish I could give them no stars . They care more about the money then there customers. I had to put in a whole new axles in the front also a wheel baring and a new abs sensor. Still making payments on a car that breaks down every 3000 miles. They are not respectful at all . They told me they was going to pay me back for the parts I wasted gas to go up there I also lost three weeks of work because of this mess . Very Angry customer . Thanks for the Lemon car. Please stay away from this place.
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June 2023 by Jim M.
I have a 2017 F250 4x4 Lariat I use for work. It has had the notorious steering wheel oscillation for 20,000+ miles, steadily getting worse. In May 2023, I received the attached notice from Ford stating there is a new design for the steering damper to address this issue. It clearly states the problem does not need to be recreated nor verified. Just schedule your vehicle for a free replacement. For background, I'm a mechanical engineer and I've been repairing cars for nearly 50 years, so I have a bit of experience.I made an appointment to have this part replaced, as it would be free of charge. I was met by a service writer who immediately wanted me to ok a $375 charge to verify the issue. I argued that it was not necessary but he insisted it was. I got emotional but not loud, slammed my hand against the clipboard I was holding, so he walked away, perhaps demonstrating the longer term impact of the "participation trophy" experiment. The assistant service manager came over. I apologized for being emotional but explained my position. He stated the $375 service was necessary in case the damper was not the issue. I argued but ultimately agreed because I knew it was part of the problem and I had already wasted my time getting there.After stewing for a few moments in the waiting area, I looked up and found the letter I received from Ford, shown in the attached photo. It clearly shows what I had stated. I showed it to the assistant service manager. It contradicted what they had in their computer, then he actually asked me if I really wanted it replaced. I said yes, as it was the only reason I was there.4 hours later, after performing other recalls, he came to me to tell me they did not have the part in stock and that it might be a few weeks to get it. At 6am the next morning I received an email from Ford stating the part had arrived. I scheduled the appointment for today. The part was replaced in a bit over an hour...it literally has only 2 bolts.I went to the assistant service manager to get my truck and he stated I would receive a survey and that anything less than 5 stars would reflect on him. Anything less, he asked that I work it through him prior to receiving the survey. After all this, he was ignorant to my entire experience. I owned getting upset and apologized multiple times for my behavior. However, I was right and they were wrong!! No one ever apologized to me for: 1) Trying to charge me $375 for an unnecessary service, as specifically stated by Ford; 2) Upsetting me while doing so; 3) Wasting my time by not having the part I specifically scheduled the service for; 4) Having the audacity, after all of this, to ask for a 5 Star review.I steer all of my friends away from dealerships for this specific type of treatment. This was the first time in many years I scheduled service at one, only because I knew there would be no charge. It cost me 2 days of work and upset me off and on for a weekend. If I knew it was going to be like this, I would have just purchased and installed an aftermarket solution. The free part was not worth the time nor emotional distress of dealing with this organization.
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January 2023 by Gwyndolyn S.
The only reason they get one start from me is because of how helpful one person is and that's Henry but other than that. I've had 2 terrible experiences with them since I bought this car!Crossroads ford of apex has done the very minimum to keep my car running. I have physical only had my 2019 ford fusion for 3 months (Mind you I bought this is Sept of 22) my service provider when I speak to Henry he is great. But the staff there when I have to pick it up after having to get a new engine after 35 days, and then having to take it back because they did not fix the original problem that caused the engine to die the first time so I had to take it back again to get it fixed. Then they return it to me with a FLAT TIRE sitting on the rim. Telling me there technician is to busy to assist a customer who has had multiple problems and that they could just pump it up for me... they refused to let me speak to a supervisor or manager. So I will be leaving reviews until I am addressed properly but management. For a company they broadcast themselves as caring of their customers they have a horrible way of taken care of them. I for one will never by another car from themBecause they only care about the sale and not the follow through if things go wrong.
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January 2023 by Brian Warner
Very professional and attentive.
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September 2022 by Pam R.
We purchased an F250 from Crossroads Ford of Apex. Service Dept. is a nightmare! Check engine light came on 6/30/2022. First appointment available was 7/18/2022. Took it in on 7/18. We have picked up this vehicle & returned it 4 times. Still not fixed. We live in Smithfield, NC & when we get to Garner, NC the light comes right back on. They have had this truck since 8/22. We picked it up tonight & got to Garner, NC & check engine light came on. (5th time) We will not be returning to Apex for service or sales. Apparently their diesel mechanics need more training & their service technicians need customer training. You call & they will not return your call. P. Ryan
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May 2022 by Andrea P.
Friday of Memorial weekend and our family was heading to the mountains with our travel trailer when the turbo on our truck went out off 64 near Chapel Hill. Drove to Apex Ford and amazingly they had the diesel mechanic take a look, they had the part and fixed it ASAP- it was ready in an hour!!!!! A complete blessing especially since they had a 3 week backlog on repairs. Thank you for saving our fun filled holiday weekend and getting us back on the road so quickly. We can't thank you enough! Also enjoyed the delicious diner while we were there.
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January 2022 by Luke Whelan
Very helpful frond desk. They were willing to work with me concerning i part i forgot to pick up almost 6 months after.
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July 2021 by Daniel S.
I wish there was another Ford dealership I could take my vehicle to because every time I come here for service, I always leave frustrated, disappointed, and let down.Some background: I work out of this van, so all of my tools and equipment are onboard. It's extremely inconvenient and time consuming to rent another vehicle and move everything from this van to the rental if I have to leave the van for service more than a couple of days.Safety recall and transmission problems. I scheduled this appointment at the same time as a 2 week vacation for them to do all the work.2 days after dropping off, I call the because I hadn't heard back. My advisor said the everything is going to cost approximately $X, & there are some special order parts that may take about a week to get in. No problem, you are authorized to complete all of that work up to the $X amount over the next 2 weeks.The day before my vacation was over I called the dealership because I hadn't heard back from them since then, and I wanted to make sure they were done. I was advised that my original service advisor is no longer with the company and that someone else would now be helping me, but they are busy and will call me back. A few hours pass, and no one called me back, so I called again and was transferred to my new service advisor's voicemail. I left a message and waited to hear back. A few hours pass again, and no one called me back, so I called again and requested to speak to a service manager. I was sent to their voicemail, left a message, and never heard back from anyone that day.The following day I am supposed to be picking up my vehicle and going to work, so I arrive at the dealership in the morning. Someone found my file and said they weren't sure of the status of my vehicle, but that when my service advisor came in he would call me. I said No one has returned my calls, so I will just wait in the lobby until I can find out what's going on with my vehicle. About 30 minutes later they said my service advisor was available, to which he said this is the first time he has looked at the paperwork for this vehicle and doesn't see that any work has been performed, the parts haven't even been ordered, and the estimate has not even been officially put together. He said he can order the parts today, but it would be at least a week before they arrive and another several days for the work to be performed.I then go to Hertz and rent a vehicle, drive back to the dealership and get all my stuff off the van so I can work. I asked my new service advisor to keep me updated with everything including when parts arrive and work starts because I want to rent this vehicle for the least amount of time possible. Over the next few weeks I called the dealership multiple times, leaving messages that were never returned, trying to find out what was going on because I never got any updates. The only update I received was that my vehicle was ready to be picked up. I end up renting a vehicle from Hertz for two weeks while waiting for the work to be completed.The icing on the cake: About two weeks after I picked up the van, I get a phone call from the dealership wanting to know how the service was, and if I had any feedback to provide. I briefly explained that I did, in fact, have multiple issues, and that I was not satisfied with their service or communication. They apologized, said this information would be given to the service manager who would call me within a few hours to discuss further. I am not surprised that two days later no one has called me back.I would like to think that a simple mistake was made when a phone call is not returned, but this is a chronic issue. I am constantly left frustrated, disappointed, and let down.I will live a happier and longer life if I never have to step another foot into that dealership. Based on my experience, I believe the employees must feel the same way because no one there, managers included, care to follow through on anything they say they will do.
