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September 2023 by Kathryn Tart
I have gone to CW Performance for more than four years and have always been impressed. They have consistently provided expert care for my vehicle in a professional manner and at a reasonable price. In fact they are the guys you can have a real conversation with and you walk away from it knowing you are in the right hands...which is very important in these times when trustworthy people are far and few. They are also smart...a couple of years ago, when they fixed an unusual thing with my car, they fixed it in a way that saved me thousands of dollars and my car has not repeated the problem once. I highly recommend them for repairs and maintenance for any MB vehicles.Services: Transmission
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July 2023 by Shedrick Hines
I have only been a customer for a short time, but I have received nothing but the best service and customer experience. I will continue to drive 2 hours as long as I own my Mercedes.Service: Oil change
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June 2023 by Mike N.
. Unfortunately I looked at the reviews and believed that I could trust this shop to be transparent with pricing. A couple red flags I should have noticed from the start was how they refused to quote me for the job. I got several quotes around RTP to bench mark the replacement of the transfer case chain and this was the only shop that wouldn't provide me a quote unless I dropped off my SUV and it would be a 160 diagnostic fee. I physically went into the shop to speak with David the service advisor and he mentioned how they were experts in MB, we discussed the common issue with the stretching of the borgwarner transfer case chain and it gave me confidence that these guys knew what they were doing. He also told me that they would not be the cheapest shop, but they will price accordingly.Prior to coming into the shop I asked David to provide me with a clear answer on the break down of parts and labor associated with the repair. They were not able to do that and kept beating around the bush giving very arbitrary numbers. The parts itself is 100 bucks and a liquid gasket is 10 bucks, so labor ended up being 1700! David was not able to give me the break down and at one point to me the gasket was priced at 50-100 dollar range. In the end it wasn't worth my time to argue with these guys as they continue to give me the sales pitch of "we sell a solution and do not provide a break down of labor cost" I can clearly see why they use that line because based on my calculations their labor rates are 300-400 per hour.When I picked up my SUV I got the invoice and asked for a break down of the repairs. Adam came out and discussed with me how they don't break down the cost and how they provide a solution. He asked if they came in at a lower price would I be so concerned about the transparency and pricing break down. I, of course, would not be as concerned about the breakdown because the math would have worked out. Even if you were priced at a 30% premium to other independent shops that would be reasonable, but in the end their pricing was as much as MB dealership prices which break down their parts and labor cost. Even McLaren breaks down their parts and labor cost, so I am not sure why it was such a big deal. In the end the pricing was reduced from 1793 plus tax for the repair to 1700. Lesson learned for me to not blindly trust any shop if they are not willing to quote for a specific repair.
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May 2023 by Stephen G.
Great service with very good prices. They do great work. Other than recalls I would not take my car to any other place to have work done.
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April 2023 by James Castalano
They took me in quickly and was finished much sooner than i expected. They also knew i was from out of town and had been traveling all day so they loaned me a car to go to a restaurant while i waited for them. A+ service!
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March 2023 by Vikramjit C.
David performed a last minute pre purchase inspection on a 2019 Mercedes GLS that I was looking to buy at Mercedes of Cary. In three hours David and the team thoroughly inspected, the car, called me with minor items to be fixed and delivered a full report. I was extremely impressed with their attention to detail and customer service. I would recommend CW highly.
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March 2023 by s c
After getting almost 3000 dollars worth of repairs still walked out with service c due light due on. A complimentary service or wash and clean would have been good. Also asked for 2 screws for license plate and was not done also inquired about other items interior stuff to look at, and was referred to go to another shop. Gentleman at front desk was very good at explaining everything at treated me fairly with the exception of the above. Repairs were done in good amount of time and car runs good. Corrective action taken on review. Was contacted by owner that I could bring car back in for service... Great communication on behalf of cw.Services: Transmission
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February 2023 by Jason Coley
You can surely trust this team with the best of service and customer experience possible. They truly care for your car and go beyond to ensure you understand what repair is needed or maintenance is required and they accommodate your schedule. The facility is top notch and professional and the great care they take for your car is worthy!!
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February 2023 by House Hunter (House Hunter)
I have been to a lot of dealers and will tell you this is the place to get you Mercedes serviced. My car still has a warranty and would rather go here than deal with the local dealer and that should tell you something.They were beyond attentive to my concerns and everything was well estimated with no surprises. Being a Weistec dealer is a plus for me as I will be back for a tune for my G63!!!Service: Wheel alignment
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February 2023 by M K
These guys used to be good but now they think they are so special that they wont ever pick up your phone or return voicemails, txt..etc I dont ned such a diva mechanic and will take my business else where.
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January 2023 by Olimjon Mirzaev
Finally, I found Sop who really takes care of MB. As all the reviews here, I'm happy to bring my work van here! Clean shop and respectful staff. I will definitely come back. Thank you.Service: Transmission
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November 2022 by Justin Clayton
Had air ride suspension issues and Peter done an amazing job and the customer service was awesome. They took me to the back and explained everything. Class A+ service.
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October 2022 by Jori F.
Been going to CW Performance for a few years now and have been met with high quality, professional, and impressively quick service. Would recommend to any Mercedes owner as the prices are extremely fair and communication is impeccable.
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September 2022 by Dana McClendon
The staff is very nice and willing to answer any questions you have about your Mercedes Benz vehicle. I have had an A and B service along with a Weistec ECU tune done on my 2018 C63s. I highly recommend CW Performance.Services: Oil change
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June 2022 by T
I had CW Performance conduct Service B for our Mercedes G550 and they did a great job for a very fair price - much better price and faster turnaround than the dealerships. Additionally, I've brought it in for general inspections where I've asked for some extra preventative maintenance services. On one particular occasion, I mentioned that the brakes may be in need of service and when I dropped it off, I even told them if they see the need for it to go ahead and replace the rotors and pads. To my surprise, when I came back to pick up the vehicle, I was informed I still had good life on the brake components and there was no need to replace them. This was a perfect opportunity for a business to choose to do the work for money without there being any real need for it. I was so pleased by their honesty in the matter.CW Performance's facility is always immaculate, and the technicians and staff are very professional. They are the only folks servicing my G Wagon from now on.Services: Oil change
