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March 2024 by Jayaraj Sivadasan
It was my first time and the experience was great and worth for the money. I saved a lot of time going there. The staff is very friendly too. I went there for oil change. They topped up the fluids, inspected components and cleaned the windshield. Best thing is you don’t even have to step out of your car. It’s interesting to see how they have engineered the fill lines and drain pitts to make things fast as if it is an assembly line. Very much impressed
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October 2023 by Adam Cribbs
Proceed with caution! Took my car to get the oil changed today (for every oil change until this one...which is 85k miles I have used Toyota dealership). The person told me that there is a plastic oil cap that, if they break it, i have to pay $50 to replace with a metal one. I found this odd as I have taken it to Toyota for years, never a topic or discussion, never an issue. Of course they promptly break it and charge me $50. Needless to say I was furious. You do realize this absolutely screams of a proactive ploy to make more money off of people. You are an oil change business as your "specialty" so why are you breaking oil caps. Also I checked with a family member who worked at Toyota for years and not really a trending issue. Unfortunate that years of going to your place that I will be going elsewhere because of the need to make a $25 profit.
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October 2023 by Ichy Nails
I started coming to this shop when I moved to North Carolina last year and the employees are very well mannered. The manager Luis is on top of things. I came in for a check engine light and brake check last week and I have to say the mechanic Alex was very informative and punctual. Great experience! Highly recommend!
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October 2023 by Naz Mcnar
I had a wonderful experience with Christina when it came to getting my oil changed. She was friendly and answered any questions I had concerning my oil and filters. She went the extra mile by checking to too why my engine light was on. I will be returning to have my car serviced in the future!!! Thanks for the amazing customer service.Services: Air & cabin filter replacement
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October 2023 by Brett Harding
Wow, the employees here seem to have a short fuse. I literally just saw a employee intentionally get in a customer's vehicle to pull it in the inspections bay. However, there was another customer paying/checking out at the register which is also in the bay. The guy with dreads/braided hair began shouting and scream at the guy paying because he was not moving fast enough. The employee showed no respect and started speaking profane words at the customer. On top of the disrespectful language he drove the car into the bay within feet of the customer not allowing the customer time to get out the way and into their vehicle which is was parked outside the bay.I understand wanting to quickly get the next customer into the bay, but not at the expense of running someone over because they not moving fast enough. Totally unnecessary.I will stay clear of this place. Not Professional at all."Update to the Review Response"Window tint has nothing to do with your employee actions.
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October 2023 by Tim Receveur
This was once a respectable business, but is mis-managed.Been going here for 10 years for oil changes, mechanic work, tire changes, and inspections. I abruptly stopped going after the manger, Luis, over the span of a week, argued with me over what service I requested, despite having it in (my own) writing, and insisted that I pay for it. Rather than take responsibility for the error, he said it was between me and his mechanic, and made me argue with him. Over text and phone calls, this went on for a week, and I was told the service would be taken off my bill. Somewhere in there, he told me that he tapes my phone conversations, which I guess was his way to catch me in what I suppose was a lie, and that was completely made up (when I called him on it later, he told me "that isn't a service we have anymore). I then went in during my (busy) lunch hour to get my truck, and was surprised to see that the bill still had the charge for the service that I didn't want. He then avoided me, in the hopes, I suppose, that I would pay by bill and leave. I insisted on talking to him about the charge I thought we agreed would be omitted, and the argument started again, where he angrily told reiterated that this was all my fault, despite me writing on the keydrop envelope/ticket what services I wanted done. This escalated into a screaming match between the two of us, and ended up with him taking half of the charge off, and then locking himself in his office.Looking at these reviews, I am not alone. There is a complete lack of workmanship, respect, professionalism, and accountability at this company.Spend your money with businesses that deserve it.
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October 2023 by Wendy Bostic
Luis and Sam were very helpful when I needed new tires for my Lexus. All employees were very courteous and knowledgeable.Services: Tires
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October 2023 by Rufat Nadir
Great service, friendly and helpful staff.I’m a business and taking my vehicles here for regular maintenance and some small repairs. Luis is a man in charge and taking care of my vehicles quick and professionallyServices: Tires
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August 2023 by Chad Hensley
I had been going to this oil change place for many years with my work vehicles as we had a fleet account. My current work truck had every oil change performed here since new. When I went in for my 14th oil change at approximately 70,000 miles, they broke the drain plug bolt off in the oil pan. Not to worry, they told me that they had a mechanic that could take care of removing the broken bolt and tapping a new hole. The only issue was that the mechanic was off for a few days so they couldn't get to it until the following week.As luck would have it, I had to stop by later that same week and retrieve a few things from my truck that I needed. I noticed that there was someone dropping off a big toolbox in the mechanics shop so I popped my head in. Come to find out, they didn't actually have a mechanic, but this was the new guy that they just hired. It appears that my truck was the first job that the new mechanic was to tackle.The new mechanic ended up destroying the drain plug hole in my oil pan and I was left with two options. 1) a $2,000 oil pan replacement, or 2) use an emergency plug that could start leaking at any time. They blamed the issues on the aluminum oil pan, and washed their hands of any wrong doing. As they wouldn't take responsibility, I had to go with the emergency plug. The plug did end up leaking and now I am having the oil pan replaced. They were the only people to ever put a wrench on the truck. On top of all of this, they tried to make my company pay $400 for their labor that caused the damage to the oil pan.Needless to say, I will never go back there. Be warned.Service: Oil change
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July 2023 by John S
I've been going here for years with multiple vehicles. Good service, nice folks average price.Not anything they did, but I always check the oil, and for leaks, as soon as I get home. It's my paranoia
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July 2023 by Charlie Minnick
Brought my BMW to Express oil change to get the oil replaced. The crew at the location did not properly secure the plate underneath my vehicle after the oil change, leading to a costly repair and would not work with me to get the situation fixed. To be clear I took my car there for an oil change and ended up with a damaged vehicle that required an additional repair. I tried numerous times to get this resolved but experienced horrible customer service. If you care about your vehicle and you want it serviced correctly by professionals please take your business elsewhere.
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June 2023 by Marvin Woody
Daughter had oil changed in 2022 Nissan Altima which takes 5.4 quarts of oil with filter change. Was charged $10.00 to remove a skid plate nothing else was done. My daughter was charged $96.09 for this service. This is totally ridiculous.Service: Oil change
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May 2023 by Moe Abdo
I had the absolute worst experience at this oil changing business! I took my truck in for a simple oil change, but when I got it back, I noticed oil leaking all over my driveway. Upon further inspection, I discovered that the oil screw on my oil pan had NOT BEEN TIGHTENED BACK ON! How could they forget something so basic and important?!When I went back to the shop to have them fix their mistake, I had to argue for them to top off the oil. 3 quarts!About 3 days ago I looked under the hood to add window washer fluid and noticed my oil cap was MISSING. I go back this morning and the Hispanic manager by the name of Luis (spelling of name may be incorrect) had the audacity to tell me that they lost my oil cap and would not replace it. Not only did he not take responsibility for his staff’s mistake, but he also expected me to pay for their incompetence! The cap costs $20 for a replacement. I’ll do it myself. It’s not going to make or break me, but it’s the principle.As a small business owner, I am very hesitant on leaving negative reviews for the sake of supporting local businesses, but this is unacceptable and unprofessional behavior. I will never go back to this business again and will make sure to tell everyone I know to avoid it at all costs. It's a shame that I had to learn this lesson the hard way, but I hope others can avoid the same headache I had to deal with. Save yourself the time, money, and frustration and steer clear of this oil changing business. I have *Attached* a photo on this review for proof.
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May 2023 by Mel M.
STAY AWAY!!! ESPECIALLY IF YOU ARE A WOMOAN. NEVER TREATED SO DISRESPECTFULLY!!! I have been dealing with this place for 2 years and spent 1000's of dollars. I kept coming back for the convenience of location and the MECHANIC. They have lost 2 mechanics due to how awful the Service Manager LOUIS/LUIS is. I took my truck in for inspection. 2 grand later I leave to find my break line split. They had my car for 3 weeks for a BRAKE LINE. The mechanic quit in the middle as he told me he eventually would. LOUIS, THE SERVICE MANAGER calls me and asks me if $245 is ok, after 3 weeks. I agreed. He said it would be ready today or tomorrow. He called me on a Tuesday, when I did not hear anything by Friday I called to find out not even touched, told not fixed yet but would try to have by Sat. Called Monday and told wrong part ordered and maybe tomorrow. Now if you had worked on my car on Tuesday you would have known before Friday wrong part order. Finally told MONDAY the car is ready - was it inspectd NO even though I had said that was the core need over 10 times. Show up Tuesday to pick up car. Told bill is now $455 (double what I was told) I questioned Louis. He tried to give me excuses, started raising his voice to me, I told him I did not care - you did not tell me a different amount or ask if it was ok. Finally after going back and forth with him for 5 minutes he dropped the bill to $336. I agreed to end the nightmare and this man had the nerve to storm out of the office and say "I HOPE YOU NEVER COME BACK!" So i guess i had no right to be upset that i had been LIED TO AGAIN BY LOUIS! THIS MAN HAS NO BUSINESS DEALING WITH PEOPLE. I have NEVER BEEN so disrespected by any business especially one that I had spent so much money at. This is not the first time he has shown me disrespect, but I PROMISE IT WILL BE THE LAST TIME. HE WILL GET HIS WISH BECAUSE I WILL NEVER BE BACK!!!
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May 2023 by Barb C.
Not sure what happened here... new management, new employees?? We used to love this place and took our cars there for everything, but they don't seem to care anymore and customer service is non existent. Very disappointed.
