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October 2023 by Murray H
No one answering phones so I called in. Place was empty with 3 ‘young men’ just hanging around outside. Distinct smell of marijuana although I did not see anyone smoking. All in all the team did not portray professionalism or give any impression of their ability to provide good service. No way I would ever consider have a vehicle serviced there.
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October 2023 by Mychal Green
First Time Visitor. Tom Smith was very welcoming and helped me get my oil changed and state inspection done very quickly. They definitely live up to their name. This was the fastest oil change, I have ever had, and I will return the next time that I need one.Services: Auto emissions testing
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October 2023 by Nora Nasser
I recently used Express oil change, Service, and I must say I was thoroughly impressed with the customer service. I will definitely be using their service again in the future.Services: Brakes
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September 2023 by Teresa Carson
I am now a forever customer at this Fast Lube location. Tom was so amazing and kind to me this evening when I had a critically low level of oil. He helped me without skipping a beat, even though it was closing time. He made sure my car was safe to drive before sending me on my way.Service: Oil change
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September 2023 by Ashley Croft
I am new to the area. I called to see if I needed an appointment and Tom Smith was professional and friendly. Got me in right away. Everything was done fast and efficiently. My husband and I will definitely be coming back.Services: Vehicle safety inspection
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August 2023 by Robert Evans
08-23-2023 (Not Customer Oriented.)Went to the Fast Lube Plus on 2280 Ten Ten Rd, Apex NC this morning at 8:04 am for an oil change. Only one car in front of me which was pulled in the bay. Store manager said they had the oil for my truck. and there were only 2 employees at the moment. Went in and sat down. Didn't see anybody working on the car before me. Glanced outside and saw both employees talking to another car that pulled up. After about 10 minutes more of waiting, I ask the store manager, Tom, were they working on cars yet. He informed me that they were seeing what this guy needed. Doesn't take two to ask another customer what he needs at a Fast Lube, My opinion is that they were just talking waiting for more help to come in. He was very rude and asked if I've ever been a manager before. Told him yes and that I would have let the customer know what was going on whether they were waiting for more help or what. I just wanted to know because if he was waiting for more help or just shooting the breeze with the customer behind me that I was going to leave. Finally decided to leave and told him I would probably give him a review on the website. At that time, he told me he had a problem with me giving him a review and i was told to go on. I saw another car leave that drove up while they were talking to the customer behind me. I believe that they were outside over 10 minutes just messing around. Also talked bad about the Kildaire Farm Rd store.Said his store was Guardian of the galaxy and they were something like the avengers. Always used Fast Lube for my 6 vehicles but want be going back to the Apex store.
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August 2023 by Hannah Holder
I had an excellent experience at this location. Tom, Will and the team got the work done very fast and the pricing was very fair. Everyone was so friendly and warm. I will absolutely be using this location for all my car needs.
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August 2023 by Aaron Watson
Usually, Fast Lube Plus is quite good but normally I go to the one in Holly Springs and not this location on Ten Ten. I stopped in to ask if they perform a particular service. When I pulled up, the service tech rolled his eyes at me because I didn't pull into the bay. I waved him to come to my vehicle so I could ask him about the service to which he rolled his eyes at me, again. They didn't have ability to do what I was asking (which is fine) so I left. There weren't any other customers so its not like I was creating a problem or in the way of other vehicles. I assume it was most likely just a bad employee and not all employees at this location are like this.
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August 2023 by Timothy Abbott
We're here to get an oil change and when we pull up they tell us they are closed and this is at 6:20. When I asked about getting my oil changed. A employee just looked at me like I was stupid so of course I got mad. Then an employee just kept on trying to make it worse. Only reason I came here was because my girl totally ignores cat maintenance and it was almost 60,000 miles over. They could've gained a life long customer but instead chose to ridicule and poke the bear to say. Worst experience I've had anywhere in Apex.
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July 2023 by Julia Brinton
Friendly, personable, and trustworthy. An especially good place for those who are not knowledgeable regarding car maintenance and prices.Services: Air & cabin filter replacement
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July 2023 by Scott Mellows
Very good service ... pulled in at the end of a long, hot day... but they were ready to knock out another oil change and happy to do it. I'll be back.
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July 2023 by Mary Lane
I was in there a few days ago, they were extremely busy and looked like they were short handed on worker's. With all that going on, the manager Tom went above and beyond to make my experience the best I've ever had anywhere. Top notch all around!!!! I'll be back for sure!
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July 2023 by kevin fitzcharles
Excellent. Quick, honest, and value for money. Strongly recommend.Service: Oil change
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June 2023 by Cynthia Cooper
When I first moved to town i got my vehicle serviced at the dealership. I remembered some while afterwards about inspections and went here. The gentleman looked at my paperwork and was kind enough to let me know the dealership had already done the NC inspection and I didn't need to have anything done! This is now the only place i take my car other than the dealership! An honest mechanic! Who would have ever thought?Services: Auto emissions testing
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May 2023 by Mary Criner
Reccomended by a friend. Today was my 3- 4th service. Always friendly,fast, convenient services.
