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August 2023 by Praveen Sriram
Great service at this branch but the branch in Preston Corners in my primary main go to branch. I occasionally come here when I go to Beaver Creek Commons and get incredible customer service here from all the tellers and staff.
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June 2023 by Joel Sullivan
I went in to cash a check that was written by a customer with first citizen. They told me they didn't have the money to give me from the check because apparently it was too much for them to give. The lady that said this did so with a smirk and a rude chuckle as if I was stupid for even trying. I then went to the first citizen in cary off of high house road and they cashed my check no questions asked. Same exact check, same bank, all within 20min. This first citizen location had horrible customer service. If I got the ladies name I would call her out in this review but I didn't. SO lucky her.
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September 2022 by Kahleim A WEBB
Great bank, tellers are always helpful and nice.
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April 2022 by Kahliem A WEBB
Great bank, tellers are always helpful and nice.
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February 2022 by D C
The only commitment left with this bank to its customer base is FDIC-Everything else has been gutted
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September 2021 by Kirit Patel
Very good good service nice staff
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February 2021 by Allison Pace
Been going to this branch and the only one I will go yo . Always had fantastic friendly service and help . If I walked in or drive through . Thank You ?
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June 2020 by j h.
The reason for my one star review has nothing to do with the nice people that work at this branch. I was very impressed with them. I received my mortgage through this bank and no one told they would or could sell my mortgage. 2 weeks after getting my mortgage it was sold to a high pressure poor service company called Freedom mortgage. They are constantly trying to sell me things or get me to refinance my mortgage. It's even hard to make a payment to them. I even have their app on my phone to pay but have run through 10 minutes sales pitches to pay my bill. I can't even imagine what would ever happen if I was late. I came to First Citizens to do business with a home town bank and got tricked. Needless to say I took my business down the street to a credit union. Take care.
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February 2020 by B Sebastian
Opening a new account was a pleasant and easy experience. After being greeted by a teller, I waited just a few minutes until Bert invited me into his office. He explained everything in a concise and professional manner. In less than 20 minutes I had a new account and all my questions answered.
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January 2020 by Alicia Kelley
I have been a customer of the First Citizens Bank in Apex for 15 years. I absolutely love this bank mailnly because of the people who work there! Dottie works the drive thru and is the sweetest person. She's a staple at the bank! Manisha always helps me with my international transfers for my business and is so awesome. Burt helped open an account for my son and is very nice and professional! I randomly saw this 1 star review and never thought to review my bank until now. This branch has a wonderful staff which is the reason I will never change banks! They always know your name and feels like family there. I bank often and can assure you it's never empty! They are kind, professional, courteous, and efficient!
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November 2019 by A B
I walked in what seemed like an empty bank. There was no one around in sight. I stood there waiting for over 20 minutes! Finally, I tried to set a new account with Bert Vanegas. He was unprofessional, couldn’t answer my questions, and did not seem like he knew what he was doing. I left unhappy. Worst customer service and bank! I do not recommend this bank to anyone!
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April 2019 by Drew Smithwick
Thrilled to join this bank, I walked in and had great customer service immediately. Bert Vanegas was kind, helpful, and honest with me. Made me very excited to leave Wells Fargo and witch to the hometown bank.
