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October 2024 by Meghan Wood
Stephanie always does an amazing job with our golden retriever! She recommend the deshedding treatment, worth every penny!
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October 2024 by Gerald Brannon
Scout looked great
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October 2024 by Elizabeth Aycock
Chazz is a very knowledgeable pet nutritionist. Great products and brands
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September 2024 by alexandra fitzgerald
Take my dog regular for his nails. Never had a bad experience! Everyone is so friendly.
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September 2024 by C M (Chris)
I used another groomer and wow I'm glad I switched.
New groomer qualities
1. Honest
2. Friendly
3. Talented Skilled Gentle
4. Focused not a factory
5. Better priced
6. 3 hours compared 6 hours
I spoke to the owner about my bad experience with her groomer. She kind of gave it away when she told me there was no manager that day. But the women who posed as a manager was not as she represented. As I left she said to me and if you don't show up for the next appointment you will get charged $50 no show fee. I thought hmmm now there threatening me.
For the owner she was to get a look at her video tapes and research the employees rather disgraceful behavior. She was needing to ring me back in a week, she needed to investigate,...ok. She got to me 3 weeks later she switched the groomer and it would not happen again.
She's right it's not going to happen again. Your fired!
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August 2024 by Rod Sobe
Awesome place. The groomer Stephanie was great. My dog liked her so much he wanted to stay. Tigger has never smelled so clean. We'll be regulars.
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July 2024 by karen gooch
They always do a great job with my Shih Tzu, Banks. He likes going there. Wouldn’t go anywhere else!
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July 2024 by Rando Ward
Very accommodating in my Maltese looks brand new
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June 2024 by Molly Henderson
My dog was so anxious going in and was matted from a bad boarding experience elsewhere. They were so kind to me and her and really took their time to make sure they didn’t make her more anxious or uncomfortable while grooming. She came out not only perfectly groomed but so happy as well.
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June 2024 by Brenda Wiles
Best groomer ever
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June 2024 by Theresa Dean
I moved to Apex a little over two years ago. I was living in another state for almost 20 years. I have two dogs, a Lhasa apso Charlie and a maltipoo, Chanel.
I searched shortly after moving online for a groomer and happened upon groomingdales. If you are new to the area, looking for a new groomer, look no further. Yes the prices are higher (even higher than the groomer I used in the Bay Area in California), however, it’s worth it!
Fabulous groomers
Meaning they care about your animal first and foremost and take their time.
The dogs are clearly cared for while in their facility.
Wonderful service.
My Lhasa apso is a rescue and can be challenging. Natalea has been grooming him for almost a year. He’s never stressed when I pick him up and always looks incredible. Thank you groomingdales for putting the animals first.
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May 2024 by Jennie Buchkovich
Chantal does a wonderful job on my Australian Labradoodle! I have tried other groomers in the area and have come back to Groomingdales!
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May 2024 by Anna Hali Precourt
Heather is not a good business manager. They have too many clients because there’s SO many new people moving to this area and not enough competition….so they have gone downhill in their service and attitude in the last few years. They used to be super wonderful- many friends used to go there but they have recently left due to the change in service caliber.
We had our dog groomed by Briza in March- she is a less experienced groomer and took total of 6.5 hrs to groom our dog. (We picked up our dog 1 hour past the retail closing hour. Never thought it could be that late- we had to make different pick up arrangements.)
The groom was not done the way we asked. We asked for 3/4” length - we even specified the blade size we normally use- instead we received a dog with nearly 2” coat in half the body plus a fuzzy head. That happens when the dog isn’t brushed out enough while hair is still damp resulting in the curliest hair remaining much longer than the less curly hair….. (I groom dogs myself).
I know Briza is relatively new to this practice so I didn’t want to complain to her. She didn’t do a BAD job- just not the 3/4” all over simple cut we asked for. We received no apology for the super long duration either. Still, we thanked her, tipped her well.
We contacted the business owner instead to discuss. We needed another groom much sooner than usual so we asked if they could give us a discount on the next groom. We don’t need it to be right away- I understand they are super busy. But whenever they do get around to us- can they somehow make up for the poor groom?
No. Heather says we’re stuck with what we’ve got.
Apparently they have a secret policy that they did not share with us during pick up that clients only have 48 hours after the groom to make any comments.
When picking up our dog after the first groom I expected them to say thank you for coming to us for your first time please let us know within 48 hours if you’re needing any changes. No such detail was given.
They did offer a $25 discount on an upgrade. Like the groom is $100 and I can buy a $50 upgrade that they would discount by $25 or something. No- we don’t need a raspberry scented mask and nail color and a bow- we really just needed the very basic haircut we wanted.
Chantal who is an experienced groomer there did share with me today about how their business has grown 3 fold in the last 2 Years and they are SO busy with SO many clients. That made it very clear why their service has gone so downhill.
We have been going to the same groomer in North Raleigh for 7 years but gosh it’s far from where we live now. We are looking for a new place but this is clearly not it.
We’re not interested in supporting a business that’s so confident in their growth they have no sense of customer service left.
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April 2024 by Mrs. Keenan
Walk in for nail clips!
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April 2024 by Jana Monteiro
This place is the only place I trust with my dogs. The staff are so kind, after a few appointments, you feel like family. Stephanie usually grooms my little nervous dogs and it helps their equally anxious mom(me) to know they're in good hands. Chaz in the shop, is so knowledgeable about dog nutrition and pet food and snacks. If you want to make sure your pets getting the best, bring them here!
