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January 2024 by Kimberly Schlink
Quick, safe service. Let me know of a service that wasn’t needed at this time, as part of a regularly scheduled service. Reduced the cost of final bill. Always pleasant waiting area.
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January 2024 by Sue Froth
Recently purchased my second car at Crossroads Infinity, and the level of service was unparalleled from Management to finance, and especially our sales person Marcus Richardson were all outstanding. He understood what I was looking for and worked very hard to make sure I crossed everything off my list without any pressure, even followed up after the sale as well. Would recommend Marcus without hesitation.Great management team as well!?
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January 2024 by Kensi Kaplan
I bring my JX35 to Infiniti of Apex for service repairs and each time has been an excellent experience. They treat their customers so good. I don’t remember my service advisors name but He was amazing. Very communicative and honest. The quality of work is always top notch.
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January 2024 by Barbara L Beaufort
The entire staff was outstanding! Kevin Rook and Aaron in Finance were top-notch. I would recommend anyone to stop by and check out Crossroads Infiniti of Apex. You will enjoy the adventure. Thank you!
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November 2023 by Sara Ducatte
Aaron went above and beyond helping me purchase a new vehicle, and even stayed after hours. He and Marcus made the purchase a breeze!
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November 2023 by AJ Jarmusik
AMAZING! PLEASE GO HERE BEFORE YOU GO ANYWHERE ELSE!!!!!!This is a first class team from sales to the delivery team. We had a more difficult lease to get out of then the typicial standard lease. The sales person Freddie just made it happen. He was responsive, creative, professional, and straight forward. Not only was the deal fair but they delivered our QX50 to us in Charlotte. We signed the papers in our kitchen. The delivery team was super friendly and great guys to deal with. This was the 4th Infiniti we have purcahsed all were good experiences. This was our second from them but the team was different. You would be doing yourself a deservice if you were in the market for an Infiniti and did not try them. What a great team and experience....
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October 2023 by Dejour Oates
Appraised my 2022 BMW 430I m sport package 23k miles at 33K and Honda offered $41K. I’m sure this was a ? thing being in Apex where I live! what is funny I have enough money in savings to buy any car I saw there. Next time value your customers i’m sure if I was another ? You’d have offered at least market value of 37k! ? #Marcus was nice though
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September 2023 by Gabe Milacek
I've had a mix of customer service experiences in the past, but this time was truly exceptional. The service I received at Apex, especially from Zach Abrams, Jeff Corbett, Alex Cullen, and Chris Haynes, was outstanding. With my FX50S AWD at 244,000 miles, I knew it needed more maintenance, and they went the extra mile to ensure I was well-informed and provided clear explanations for their recommendations to make my vehicle reliable to me again. This level of care and attention made me feel like a valued Infiniti owner again rather than just a number. It's moments like these that remind me why we continue to support the Infiniti brand. Thank you!
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September 2023 by Erin Moorehead
If I could give these guys more than 5 stars, I would. Since they’ve gone under new management, they are absolutely amazing. I don’t even live in NC anymore, and I come back to them whenever I can for servicing or buying another car just because they’re so customer oriented and high quality with everything they do. If you’re looking to buy an Infiniti, this is the place. Ask for Freddie.
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August 2023 by Christopher Wong
My 30k service at Infiniti of Apex, from start to finish, was great. I promptly greeted and checked in at my designated appointment time. Timely notified when my car was ready for pick up with an option to pay online, which I appreciated and utilized. When picking up car I was greeted, given a thorough and quick review of the service results and explanation of the invoice and sent away with some great tasting chocolate chip cookies and a bottled water to boot. All in all, an excellent experience!
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August 2023 by L White
Great experience purchasing a used vehicle from Infiniti of Apex! My sales rep was amazing and stayed in touch without being pushy. He answered all of my questions (honestly) and when we met for a test drive he had the car ready and cleaned up for me. He made the whole process easy and the manager got involved to make sure it all worked but again, was not pushy at all. I was a female by myself and never felt like they were taking advantage or hiding anything. I highly recommend!
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August 2023 by L H
Was referred here by the Nissan dealership after they were unable to program my spare key. They provided me with the spare and said their computer could not work properly to program my year 2000 pathfinder. Apologized for the waste of time and lack of service, did not charge me (because their equipment could not connect with older model vehicles), and referred me here. When I scheduled the appt to have my spare programmed here, I was already having 2nd thoughts once the woman over the phone claimed sometimes the computer does not work, her words, not mine. I clarified I would not be charged if they were unable to provide the service requested. She said as long as it was an issue on their end. In the end, they refused to relinquish my vehicle until $175 was paid for nothing. Left empty handed with time wasted. They blamed the issue on my car, knowing their computer “does not work sometimes”. At least Nissan was honest enough to admit fault and apologize and only charge me for the key they cut and have the decency to recommend me to a neighboring dealership. It’s a shame this place is in the business of scamming and blatant dishonesty.
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August 2023 by Robin George
Crossroads Infinity! Thanks for an excellent car buying experience!! From the moment I walked in I felt welcomed and respected. The sales and finance teams were helpful and efficient. I would highly recommend ????
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July 2023 by Kadir Ahmedjanov
I was ordering parts for my 2011 G37S Infinity Jeremy and Matt helped me order everything I need. Great service!
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July 2023 by Brian W.
infinity messed up my financial paperwork. Afterwords they did not call me back several different occasions and has done nothing to help correct the situation. I have talk to the general manager and he advised that he would get on it himself and call me back which he did not, this is the worst organization I have ever dealt with in buying a car. I'm sure they will regret how they treated me. Believe bad fortune should soon find them.
