-
February 2024 by Rona Cerbo
Had a tech come out to look at our freezer that stopped working the beginning of January. He diagnosed a compressor & some other small parts. They gave us a quote of $1300+ for the parts & repair. The technician came back late one afternoon & put in the compressor but couldn’t finish the job. Said he didn’t have enough refrigerant to finish. Said he would come back the first thing the next day. Of course, that didn’t happen. He eventually showed up & spent several more hours doing the repairs. Told us the freezer would get down to temperature in 24 hours. Finally got to temperature 4 days later. We went out & purchased food to fill the freezer. A few days later, it stops working again. Lost all the food! The technician comes back & said there wasn’t enough refrigerant so he added more. Said to wait 24 hours for it to get to temperature. Guess what didn’t happen. Called again for service. A different guy came at our request. Spent about 5 minutes looking at it & said he has no idea what’s wrong. You call the office & get the run around. People put you on hold & conveniently accidentally hang up multiple times. How this company can be associated with Sears is beyond me. Do not call this service provider if you want your repair done! Find someone else.
-
February 2024 by Alexander Pavlov
Terence gave us good overview of the problem, of the our options with exact cost estimations, and fixed the leak with detailed explanation why each operation is required.
-
February 2024 by Matt Marlier
John was very professional, efficient, and clean. He fixed our dishwasher!
-
February 2024 by Laura O'Connor
Pleasant, efficient and professional!
-
February 2024 by Senior w/ Arthritis
Service Tech arrived on time & quickly diagnosed the problem & repaired the ice maker
-
February 2024 by Cheryl Britton
He came in, accessed the problem, and immediately fixed my refrigerator. He was very pleasant and very knowledgeable!
-
February 2024 by Curative Connections LLC
Sears Tech, Vic, was prompt in his communication, courteous in his care, and competent in his repair of our microwave. Thank you. HIGHLY RECOMMEND!
-
February 2024 by YuFei G
We really enjoyed the services, the technician did a good job for the repairs, highly recommend.
-
February 2024 by Dean Krupa
I was charged $99 for a 5 minute consult and the cost of the repair was not worth based on the age of the dish washer. I am going with Lowes next time.
-
February 2024 by Rich Barone
Phil did a great job. Thanks!
-
January 2024 by Hardik Patel
Technician never showed up after sears kept rescheduling from their end - 2 times
-
January 2024 by Cliff Chu
John was great. Kept me informed the entire time.. also very thankful he had the parts in his truck
-
December 2023 by Debbie Maslow
Great prompt professional service. Knowledgeable.
-
December 2023 by Randy Wells
The tech found and explained the problem quickly and answered all of our concerns. It was the best $99 I've spent in a long time.Service: Washing machine repair
-
December 2023 by barbara dye
Willie was very personal and knowledgeable thank you
