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June 2023 by Mission Mulch
I have had nothing but positive experiences with Erik Mischka. He's extremely professional and personable and a great representation of the company.
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December 2021 by Michael C.
Worst bank ever was in the process of increasing my line on a HELCO with them ran into struggles after a perfect storm in my life. Experian had a credit freeze on me but also had an address I departed o 10/30/18. BB&T and I have a letter in my possession stating I requested to close my account.???? Experian you can't get on the phone and now it's costing me in excess of $500 addition interest monthlyIf I was looking to increase it why would I close it. In addition during the pandemic I was going in to the branch in person why didn't they tell me my instant credit was last due which led to my supplemental medical policy to be cancelled. That account was sent our for collection of which is now paid. I'm surprised you have 2.5 stars it should be zero filed complaint still waiting fir Truist lol ti call me back.
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October 2021 by Jane Iglhaut
Went to this bank today in Apex to change 5 20’s into a hundred dollar bill for a gift and because I no longer have an account with them they couldn’t do this simple transaction. No reason, no apology, no help. What has happened to this bank???
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September 2021 by Waleed Hezam
Location says it's open till 6pm week days. I went there at 4pm it was closed.
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August 2021 by Ivy Carter
This location is boarded up and closed. Suntrust needs to update the location hours and information.
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June 2021 by Allen Luo
Called in to ask about doing a wire transfer, was told we had to get it submitted before 4 pm. Drove like a maniac to get there at 3:50. All the lights were off and not a car in the parking lot. Closed even though the hours say open till 5 pm. Last straw for me at this terrible bank.
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May 2020 by John Risko
Lewis went above and beyond to get us a letter of credit on our home. We are grateful for the great, friendly service we always get here. Highly recommend.
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August 2019 by Larry Willis
Suntrust, as a whole, is the absolute WORST bank in the US. I live in Indiana now, tried to stay loyal to Suntrust, but they will not let me have access to my money! I have my card, my credit card, bank statements, social security information, my driver's license, transactions with dates and times and they STILL want me to walk into a bank that is 900 miles away before I can have access to my money online! I can't even transfer it! THE WORST BANK EVER!
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February 2018 by Debbie Tilley
I wouldn't never go back there what's the point of having social insurance card and I'd and still being turned around cause I needed more forms I D and the staff is horrible no help at all and rude
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July 2017 by Debbie Bell
Great staff
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October 2010 by A Google User
I can say this, there has never been a more professional and helpful smiling face than Jessica at the drive up. She makes my day brighter every day I see her. I can use any Suntrust, but I am loyal to the downtown one. Thanks Jessica!