-
July 2023 by Kemo Beshey
Simply terrible. Spoke to an employee named Sonny. Very arrogant and nauseating.
-
March 2023 by Samuel D
Don't go or deal with this branch. This review is a result of many interactions and not perhaps the banker could be having a bad day. This means the bad experience is a repeating trend. The bank manager, Sonny, is consistently rude, and egotistic, and he acts like he is doing the customers a big favor by helping them with banking transactions. Rotten leadership all the way to middle management... The branch manager, Sonny, and his lady manager. No wonder banking here is a terrible experience.
-
August 2022 by B ABS
I wish that I had read these reviews when I decided to choose this bank. I have 2 accounts here, one is a joint with my husband and one is mine alone. to transfer from an internal account to another should, or at least it has been on my past banks, immediate. It takes one day and was told online there would be a 3 dollar fee and may take 3 days. I went in to talk to a banker. the one I joined with is no longer there and the one left was meeting with another client. I sat patiently for 30 minutes. Half way into that wait time a client with a 11:15 appointment came in and sat with me. When the banker came out at 11;02 I told him I just had a question and would only take a few minutes, he, in a haughty manner, said "we try to work on appointments only". He turned and left before I even had a chance to say I just had a question to confirm. I am glad that Josh got a promotion, he was great, but this banker will not be mine nor my husbands.
-
August 2022 by Symeon brumfield
Entered this branch wanting to withdraw money. I had my identification card but no debit card. I was told that I was only allowed to withdraw 500 and then the amount changed to 400. When asked why they were told that it was policy. When asked to see the policy they refused to show me. Was told that the person I’m talking to is the floor manager and there’s nothing more that they can do for me. I understand there may be limitations when you do not have your debit card & just have your North Carolina’s drivers license with you however the policy should still be shown to the customer whenever they ask .Also as others may know truist is a merger of two banks being BB&T and SunTrust. This merger has been a nightmare. I feel for the other customers who are going through this merger and getting the short end of the stick in situations like this.
-
August 2022 by Steve Workman
Sonny needs to go. He's a poor excuse for a branch manager and I told him so to his face. I have reported him twice to his Manager Vickie Butts, nohelpbtheee either. Just flat out rude as heck, thinks he's Mr it! Went to Downtown branch with same issue. Resolved in about 3 minutes. With Sonny, he never returned calls, asked for things not needed, just flat out bad service all the way around. If it were not for Ben I'd never step foot in this branch again.
-
June 2022 by Dhyey Shah
Sonny was very helpful. Did not have to wait too long.
-
May 2022 by Samantha Walker
I ordered a new card exactly a month ago and have yet to receive it! They have put my current card on a block and they want me to go in to get a temporary card because they can not take off the block. No one told me my card would be blocked and mind you I am in quarantine, so I would have to go out of my way to get a temporary card until I receive a card I ordered ONE MONTH ago! The 1-800 number told me to actually go to the bank and you wonder why Covid keeps spreading
-
April 2022 by JO WOHLFORD
Darn, I use this branch because of convenience. With gas prices what they are I try to run errands in one swoop. Used the drive through yesterday wanting to make a simple deposit. There were FIVE employees that I could see and only one customer inside. I was the only one outside. I waited and waited and finally turned off my engine. After awhile an employee looked my way and asked if I was being helped. I said no, out of the five of you working no one bothered to even look my way until now.
-
March 2022 by Amy T
I needed to make some changes to my accounts. Justin Colori was an exceptional professional and person in helping me.
-
March 2022 by Arnie Raley
It’s Saturday mmorning at 9:15 am. Outside of bank and they are not open!Website says they are open 9-12 on Saturday. Went to drive thru and it was closed as well. The drive thru had a sign posted that the bank was closed on weekend???? Great job of posting your hours.,.
-
September 2021 by michelle nicopolis
I just got off the phone with a gentleman named Justin and the service was amazing!! I was off the phone in minutes and my business was concluded. He stopped someone from taking money out of my account after I had been tricked into it and also waived my fee!! Thank you Justine!!!
-
May 2021 by Su Narva
Run away from this branch if you can. Sun trust people in this branch are totally unproductive.
-
May 2021 by Nishanth Shah
Ben was very helpful and nice
-
December 2020 by David Reitmeyer
This branch permanently shuttered.
-
December 2020 by Yanet G.
This bank is ridiculous there is no need to wait thru the drive thru for a service for 30 min every single time I come which is like 3 times a week. Can they not tell the customer to have an appointment bc some of us just want to cash or deposit. Why can't the management of the bank not help out a little more because every time I show up there's the manager smoking outside while there's 5cars and two lanes waiting to be helped. Hire more people!!!
