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August 2023 by Les P.
Slowest Walgreens ever. I have been trying to use this pharmacy for prescriptions since they opened at the previous site of Apex Funeral Home. They are slow to fill prescriptions because they are more concerned about not honoring the goodrx coupons than getting the line moving. Twice recently I tried again to deal with them. The first time, a guy tried to charge me double the price that goodrx had given me on the coupon. I pushed back, he fiddled around for five minutes and then said, I got it to work for you, and some excuses about how it was a goodrx problem. NOPE. Because months later, same thing happened, this time a woman again told me, it's double the price I was supposed to pay. I refused and left, transferred the prescription to the next Walgreens down 55 at Jenks. Guess what? They gave me the right price in about ten seconds--no long wait for them to mess with the computer. What are they doing? It takes me about ten seconds to pull up anything on goodrx site. No reason to be jackoing around on the computer so long, get the job done faster or get someone that knows what they are supposed to be doing.
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July 2023 by James B.
I have tried to write a complaint to Walgreens who conveniently do not have a portal working properly to leave a complaint. I tried to contact customer service and they are encountering long wait times. Quite simply I have met one of the most unhelpful and useless employees ever at the 511 W Williams Street location. It stems from signing up for a vaccination, and I have had all my vaccines as well as many trips for discretionary spending at this location. I am comfortable with the store even though there are closer pharmacies. I will simply state the one star rating is over generous. Although there were appointments available, they could not find mine, made me download a walgreen app on my phone to sign in (which took over a half hour), went back and the same individual who stated "you still don't have an appointment", I asked well can I get one or wait for one and was met with a blank stare. I don't understand how employees sensing distress and confusion can't take 1 or 2 minutes to assist a customer. I left without my shingles vaccine and I will never step in a Walgreens again even if my life depended on it. No prescription need or product need could drag me to this or any Walgreen because of the appalling lack of sensing a customer needed help and refused to give it. If the world is coming to putting it all on the customer to fill out information on their cell phones when they are at the counter, we live in a sad world and apparently this is what Walgreens allows their representatives to do. The least amount of customer service for what they are paid to do. Obviously this Walgreens paid this individual far too much and gave them too much authority with their Walgreen badge.
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July 2023 by Anne J.
Slow, rude, unhelpful, and lackadaisical pharmacy staff. I noticed a decline in customer service prior to the pandemic, but perhaps the pandemic was its death knell. I hope this location closes because they're a joke and embarrassment within the community. Apex can do better, and other pharmacies do.
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March 2023 by T M.
I waited in the store for over an hour for rx transfer. was told by Ericka, the pharmacist, that it was never received. Went to Harris teeter and was shown a confirmation, then called Walgreens to see if received and Jackie tells me, "first let me clarify that I don't usually work at this pharmacy." I told her that I did not need her to clarify that and she hung up on me. I go into Walgreens and ask Jackie for the manager and also ask if she was the one who hung up on me, she gladly said "yes I did." Then tells her customer that she drove over an hour to work at that store. I blurt out "you don't need to be here." Jackie asked me if I wanted her to leave, then finished with her customer and tells Ericka, "I'm leaving" and clocks out and leaves them hanging. Wow! The technician at the drive though turns around and says to me "thank you very much." WOW! I ask Ericka, the manager, to file a complaint and she stands there pissed and at the same time explaining the transfer. I tell her I have been patient and will continue to be patient however this does not justify why you would blame your interpersonal problems on a customer and treat me this way. She angrily asks do you want me to handle this or do you want to go higher up? The store manager had to get involved due to the unprofessionalism of the staff and at this point I am crying and my 3 year old sick child has been waiting for me for over an hour. I arrived at Walgreens at 11:20am and left at 1pm. I have never in my life been so humiliated and mistreated by a bunch of so called health professionals who chose a career to be caring and compassionate to the people in need of their services. This was my neighborhood pharmacy, but as long as these people work here I will never go to this store and I will spread the word to all of my family, friends, and colleague's, as I am a healthcare professional as well. This pharmacy does not model excellence in any category and they should be ashamed to have Ericka and Jackie and the tech at the window who thanked me, working for this company. Get rid of them or you may be at risk of litigation in the future.
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September 2022 by Google user
Absolute worst pharmacy I’ve ever used. Wait times were bad pre Covid, but now they are atrocious. Their solution is to limit pharmacy hours even more so people have an even harder time getting their prescriptions. I had a prescription on automatic refill that they still failed to get in stock before I ran out EVERY SINGLE MONTH, like it was a surprise I needed it filled. I get having a staffing shortage but there’s honestly no excuse for how terrible it is.
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August 2022 by Kim K.
Drive through for prescriptions is beyond ridiculous. You cannot take 20 minutes per car. I am literally trapped. What they can be doing in there is anyones guess. I've been on this line for 28 minutes and 2 cars have been helped.
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June 2022 by Dianne H.
The best grocery store. Only bad thing about it is the prices. It is typically the most expensive grocery store.
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June 2022 by Mercury Hogan
If you’re in line at the pharmacy and you see a tech with frizzy reddish brown hair and a vacant expression at the counter, run away, don’t walk. In the past she’s refused to give me my filled prescriptions, tried to refuse to give back my partner’s drivers license after it was used to verify a prescription, and just now I watched her be outrageously racist towards a South Asian woman who was trying to provide her new insurance info to the pharmacy. Really not sure how this lady is capable of holding this job.
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March 2022 by Katharine B.
There is a Labcorp inside of this location and the process was fast and easy . Check in online and wait for the text .
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December 2021 by Brady Nash
Impossible to talk to a person over the phone to ask basic questions and long lines in store to ask even small questions, probably b/c WG not staffing enough ppl
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December 2021 by SuzEQ1795
Absolute worst pharmacy I’ve ever used. Wait times were bad pre Covid, but now they are atrocious. Their solution is to limit pharmacy hours even more so people have an even harder time getting their prescriptions. I had a prescription on automatic refill that they still failed to get in stock before I ran out EVERY SINGLE MONTH, like it was a surprise I needed it filled. I get having a staffing shortage but there’s honestly no excuse for how terrible it is.
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November 2021 by Will L.
my local pharmacy Walgreens in Knightdale NC 27545 has been a problem from day one. I went up there yesterday on November 11, 2021 and they could not fill my prescriptions or transfer my prescriptions due to a computer problem. This is very bad for people that need their medication due to severe health issues. I went back up there today November 12, 2021 and the pharmacy was closed and there was a sign on their door stating "there was an emergency the pharmacy is closed and we will be open hopefully soon." due to this issue and others. I will never shop there again!
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November 2021 by Sam S.
Trash service and trash employees. I don't even know where to start...Any of the good reviews on here are definitely fake and it's almost obvious enough at this point anyway. The staff is so lousy and they refuse to do their job. Had to drive 40 minutes to another Walgreens to get vaccine shot only to find out THEY DO ACCEPT WALK-INS. The rude lady working on 11/1/21 told me that I have to be schedule online and refused to help. I've had a number of issues with this place regarding prescriptions and photos as well. Know one seems to know how to do their job and they are extremely miserable and disrespectful. DONT COME HERE!!!
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September 2021 by Amy Whelan
This is the second time a prescription has been lost. Our pediatrician even called and confirmed the acceptance of the prescription by a Walgreens pharmacy staff with a signature, date and time, and when I went to pick up- for the second time- I got the “oh well we never received it”. I said yes you did and I have the time and date received signature. She goes oh well is it for the xxxx? You can come pick it up in 30 minutes.” (A tier 2 controlled medication for my sons ADHD— not sure a pharmacist can just “put that in” without an electronic script signed by his pediatrician). So maybe she had the prescription all along and just wanted to blame it on the customer saying she never received anything? Terrible terrible service
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August 2021 by Penny Lynn Howard
Great customer service, explained everything wonderful