-
January 2024 by heather Little
We've been in line in the drive thru for 15 minutes and they have only helped one car. It's pretty excessive. Would go inside but feels like we're committed now.
-
December 2023 by CCTHA1ANONLY
Horrible customer service! The staff is so rude and felt I very discriminated against as they were not friendly nor helpful.
-
December 2023 by Micheala Short
I have used walgreens for photos for as long as I can remember. But I always get th3 best customer service at this location. Orders are always ready on time and everyone is always so nice!
-
December 2023 by Brendan Davis
Staff is not interested in helping customers. One of the employees was hanging tags and never acknowledged me as she reached in front of me to hand a tag. The pharmacy tech didn't want to help me find an OTC, and once I insisted they walked away after pointing out the section it should have been in. Once I found what I needed the item rang up wrong and the pharmacy tech just pushed me off onto another employee again. I almost always have a problem at this location.
-
November 2023 by Xin Z
Went for a COVID and flu test. The assistant in the pharmacy said the it is done in the lab, and lab supports walking in. Scaned the ID and insurance on the machine, waited for about one hour and nothing happened. When the lab door opened, I asked the lab workers could the test be done today or has to come later. The lab workers said they don't do such tests at all, the tests are done in the pharmacy. I decided to figure out what is going on and waiting on the line in the pharmacy again. This time, the same assistant spoke differently, she said in order to do test, patient needs to make appointment. Then I queried why she said there is walking in session. She said these walking in session are for other kinds of tests. Why I come for COVID and flu test suddenly go for other lab tests? What she said doesn't add up. Likely it only makes sense if she was just trying to make fun of patients.
-
September 2023 by Madison Vinson
All around the team inside of this Walgreens is amazing. The ladies at the pharmacy helped me understand my insurance and how to set up my automatic refills. The ladies at the front including the photo center are so sweet!! My phone died on the way home so I turned around and was able to get my phone charged enough until I got home. I just moved to the area so I can't wait to make this Walgreens my permanent location (:
-
September 2023 by Guillermo Marin
The lady named Maria at the drive thru lane was rolling her eyes and being rude while I was trying to get a pickup. She wasn’t speaking clearly at all so I asked her to speak up a little so I could hear and she continued to roll her eyes and not speak up, if she didn’t want to be there she should’ve gone home, no need to be rude to others.
-
September 2023 by Aaron Brower
This is the worst pharmacy in Apex. Half the time they don’t have meds. Pharmacy techs are rude. I’m switching over to CVS in the target. All you have to do is compare the reviews.
-
August 2023 by Les P.
Slowest Walgreens ever. I have been trying to use this pharmacy for prescriptions since they opened at the previous site of Apex Funeral Home. They are slow to fill prescriptions because they are more concerned about not honoring the goodrx coupons than getting the line moving. Twice recently I tried again to deal with them. The first time, a guy tried to charge me double the price that goodrx had given me on the coupon. I pushed back, he fiddled around for five minutes and then said, I got it to work for you, and some excuses about how it was a goodrx problem. NOPE. Because months later, same thing happened, this time a woman again told me, it's double the price I was supposed to pay. I refused and left, transferred the prescription to the next Walgreens down 55 at Jenks. Guess what? They gave me the right price in about ten seconds--no long wait for them to mess with the computer. What are they doing? It takes me about ten seconds to pull up anything on goodrx site. No reason to be jackoing around on the computer so long, get the job done faster or get someone that knows what they are supposed to be doing.
-
July 2023 by James B.
I have tried to write a complaint to Walgreens who conveniently do not have a portal working properly to leave a complaint. I tried to contact customer service and they are encountering long wait times. Quite simply I have met one of the most unhelpful and useless employees ever at the 511 W Williams Street location. It stems from signing up for a vaccination, and I have had all my vaccines as well as many trips for discretionary spending at this location. I am comfortable with the store even though there are closer pharmacies. I will simply state the one star rating is over generous. Although there were appointments available, they could not find mine, made me download a walgreen app on my phone to sign in (which took over a half hour), went back and the same individual who stated "you still don't have an appointment", I asked well can I get one or wait for one and was met with a blank stare. I don't understand how employees sensing distress and confusion can't take 1 or 2 minutes to assist a customer. I left without my shingles vaccine and I will never step in a Walgreens again even if my life depended on it. No prescription need or product need could drag me to this or any Walgreen because of the appalling lack of sensing a customer needed help and refused to give it. If the world is coming to putting it all on the customer to fill out information on their cell phones when they are at the counter, we live in a sad world and apparently this is what Walgreens allows their representatives to do. The least amount of customer service for what they are paid to do. Obviously this Walgreens paid this individual far too much and gave them too much authority with their Walgreen badge.
-
July 2023 by Anne J.
Slow, rude, unhelpful, and lackadaisical pharmacy staff. I noticed a decline in customer service prior to the pandemic, but perhaps the pandemic was its death knell. I hope this location closes because they're a joke and embarrassment within the community. Apex can do better, and other pharmacies do.
-
March 2023 by luxgen luxgen
Worst service . Prescriptions never ready . My daughters needed face cream for a bacterial infection was put in in the morning . Went at 7pm . Not ready . Then she says maybe in a 1/2 hour . Switching to CVS or Publix’s . Do not go here !
-
March 2023 by Brenda Rives
I went in today trying to upload some photos to get printed.Elizabeth and Donna was so helpful today. They were so helpful in figuring out how to retrieve the photos in the iCloud. That’s the reason I always shop at this Walgreens! So friendly and so very helpful!
-
March 2023 by T M.
I waited in the store for over an hour for rx transfer. was told by Ericka, the pharmacist, that it was never received. Went to Harris teeter and was shown a confirmation, then called Walgreens to see if received and Jackie tells me, "first let me clarify that I don't usually work at this pharmacy." I told her that I did not need her to clarify that and she hung up on me. I go into Walgreens and ask Jackie for the manager and also ask if she was the one who hung up on me, she gladly said "yes I did." Then tells her customer that she drove over an hour to work at that store. I blurt out "you don't need to be here." Jackie asked me if I wanted her to leave, then finished with her customer and tells Ericka, "I'm leaving" and clocks out and leaves them hanging. Wow! The technician at the drive though turns around and says to me "thank you very much." WOW! I ask Ericka, the manager, to file a complaint and she stands there pissed and at the same time explaining the transfer. I tell her I have been patient and will continue to be patient however this does not justify why you would blame your interpersonal problems on a customer and treat me this way. She angrily asks do you want me to handle this or do you want to go higher up? The store manager had to get involved due to the unprofessionalism of the staff and at this point I am crying and my 3 year old sick child has been waiting for me for over an hour. I arrived at Walgreens at 11:20am and left at 1pm. I have never in my life been so humiliated and mistreated by a bunch of so called health professionals who chose a career to be caring and compassionate to the people in need of their services. This was my neighborhood pharmacy, but as long as these people work here I will never go to this store and I will spread the word to all of my family, friends, and colleague's, as I am a healthcare professional as well. This pharmacy does not model excellence in any category and they should be ashamed to have Ericka and Jackie and the tech at the window who thanked me, working for this company. Get rid of them or you may be at risk of litigation in the future.
-
January 2023 by Jennifer Dexter
This pharmacy is terrible. I called two days ago to refill a prescription. Tech said no problem, we were good to go. 2 days later I had heard nothing so I called to check on the status. So I called to day and waited on hold for 20 minutes before someone picked up. The tech told me I did not have any refills left. I said that was not true that I should have two, minimum one refill left. And when I called 2 days ago I had refills!!! Tech said there was nothing in the system, but she would look.I was put on hold, again. She after some "digging" she "found" a refill, but the medication will not be in for a week. I asked why I was not told about this 2 days ago and she had no answer. This is a medication my son needs to take on a daily basis and now I am scrambling to transfer his prescription to another pharmacy to have it filled before it runs out.This is not the first time they have "lost" refills. I have had drs have to call this pharmacy to sort it out because we did indeed have refills on a prescription that they said we did not have.This pharmacy is borderline incompetent.