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September 2018 by Debra M.
Wells Fargo has consistently let me down when I needed the most help. My father passed away and I was dealing with his small estate. Imagine, losing your father suddenly then having to deal with endless paperwork? Then, on top of that, imagine being told at different Wells Fargo branches that they couldn't help you? Imagine realizing that you have to go to another state to open an estate account, only to have your bank tell you that they can't verify your paperwork in advance or set up an appointment for you with a representative in another state? To be clear, these earlier experiences were in the Morrisville Branch. I had to go to another bank (BofA) that would help me and act like they wanted my business - I opened the estate account with them. This Apex branch, a day before the anniversary of my father's passing, I needed some forms notarized - the older man who called me back simply said "I cannot notarize this because I would be liable." Liable for what? You are basically telling me I'm dishonest. He sent me away. He told me to pay at UPS for a notary- why? This is my bank, if you don't trust me, how can we build a relationship? I was so angry that I called back after leaving in frustration and anger and asked to speak with a manager. A customer service manager responded and at first told me they couldn't notarize the forms until I told her that addendums can be added and they've been added in the past. She told me that rules change all the time but I asked her if she was a notary - she wasn't. I asked for her to put me on hold and check on this with a notary and she did and I was right. She told me to come in and see J.P. who is the only employee that I've worked with who was helpful and this is the reason I am mentioning him by name. He was kind and helpful and did his full due diligence - he looked over all of my supporting documents and things to be notarized. He started with an apology for my loss and an apology for the earlier confusion. I emailed Wells Fargo feedback about this full experience and asked to speak with a manager - but no one ever called. There have been several times in my twenty years of banking with them that I've been disappointed and made to feel alone. I think the series of most recent occurrences has led me to distrust them and certainly not value the relationship - when I got a call asking me if I wanted to invest more with them - I told them honestly that my relationship with Wells Fargo is hanging by a thread - not even because of their many, many scandals but because of the way they have treated me, directly. I do plan to invest soon but it will certainly be elsewhere.
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April 2012 by C T.
I have been a Wells Fargo customer since they were known as "First Union. Since they became Wachovia, this institution's customer service has seriously eroded my confidence. It' a very deplorable situation, I'm sorry to sat.
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March 2012 by Stu B.
Wachovia was bad enough. Now that Wells Fargo has made this a MegaMega Bank, they really suck. My company transacts a decent chunk of $$$ with this behemoth. I'm sick of being treated like I'm doing them a favor for banking.
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January 2012 by Kristy M.
I am not really a fan of Wells Fargo. It is funny when this bank was Wachovia I loved going to this bank. Since the change to Wells Fargo I have been less than impressed. A few weeks ago I noticed that I was charged an over draft charge. Several hours later I had racked up an additional $170 worth of overdraft charges. I called this location and asked to speak to someone about the charges. I was on hold for over an hour. When I spoke to someone (finally) they told me to call customer service. They were rude and not helpful! I was refunded the money once I called customer service, but the actual store made me kind of angry. There is one lady there that is very nice (I do not know her name, but she works in the drive thru and is very nice). I am not a fan of Wells Fargo and am considering changing banks.
