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November 2023 by Sam Newton
Worst experience I’ve ever had. my surgery was scheduled a month ago (2 months in advance) just to get canceled the day of. Went back and forth until finally got scheduled today for my appointment, just to be cancelled AGAIN. I sat in the lobby for 2 hours while nobody in the entire office could figure out how to get my genesis credit card to work. 2 hours later I get a call from a woman at a different office to tell me she got the payment through. Completely unprofessional and a waste of time. Oh, and their phones haven’t been working in the office for MONTHS so good luck trying to get ahold of someone.
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November 2023 by Skylar Malone
Impossible to communicate with and constantly rescheduling appointments left and right with not much notice prior to having your appointment changed. Can’t be bothered to actually get patients in the chair, just collecting their money. Good luck playing phone tag for weeks with these people their phones are always “down”
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November 2023 by Dawn Ward
Everyone is so friendly. From check in, the dental assistant, the dentist and finance. I wouldn’t go anywhere else for my dental needs. I was in major pain and they got me in as a urgent patient within an hour and got me taken care of. Love it. And not to mention they are so gentle and will talk to you and help you stay calm through any of your procedures.
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November 2023 by Zerita Randolph
Brought my husband for 25 extractions and dentures in. The staff and Dr. Casey were very patient and went way out of their way to help him. Would highly recommend. We would like to give a BIG THANKS to everyone!!
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October 2023 by Ginger Childs
I took my daughter in as an emergency walk in. After her regular dentist turned her away with an appointment for December. There was only one doctor in and the front desk staff(the man- I didn’t catch his name) saw how much pain my baby was in and spoke with the doctor to get her seen. The process was smooth and easy. The staff and everyone we encountered were amazing to work with and compassionate. I appreciate them more than they will ever know! Needless to say- My family of 6 are new patients!
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October 2023 by Pope McElvy
Today was my first visit to Aspen. I went there for a dental exam which included a complete set of X-Rays. Dr. Cho was very professional and delightful. In fact, the entire office staff was very nice and fun to be around. There was no charge for the exam, the X-Rays or the doctors evaluation. Based on my very positive experience at Aspen today, I will definitely go back to get my dental work done.
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October 2023 by Missy Corrales
Extremely friendly and professional office staff and the Dr was very helpful and took her time explaining everything and being understanding that I had anxiety due to a past experience. She was very caring. The whole office was amazing! I highly recommend the Arden location.
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October 2023 by Suzanne Todd
Dr. Casey Cho and her staff have all been excellent. New to town I wasn’t sure how to quickly get into a dentist when I realized I had a broken tooth. They were able to see me right away. So far I’m very pleased and would recommend Aspen Dental.
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October 2023 by Craig Dills
Dr. Cho is absolutely AMAZING. And I utterly despise Dentists in general. My overall experience with Aspen Dental has been positive minus one area, thus no 5 stars. I don’t care when you call, how many times you call, how many messages you leave, you are not getting ANYONE on the phone, they won’t answer the phone, they won’t return phone calls nor will anyone call you back if it’s an emergency and you call the on call/emergency number! I tried all day on a Sunday to get some help but nobody ever got back with me.
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September 2023 by J C W
I was looking for a new dental practice and reviewed their website searching for the bios of their dentists. Unable to locate the bios, I called the corporate and Arden offices. No one was able to answer my question and I was encouraged to visit the Arden office which I did. The attendant confirmed I had a legitimate request, but she had no idea where to find this information. I left my contact information so that someone could contact me with the bio information. No one ever did.
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September 2023 by Linda G
I really love coming to Aspen Dental. Everyone was so caring. I'm 69 and I'm still a bug chicken. Thanks to all. There it's a great place to go.
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September 2023 by Jennifer Hauser
Great staff! Great dentist! I always have a good experience here.
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August 2023 by ame gaddis
Was scheduled for a cleaning show up for the appointment after driving almost an hour to be told they did not have me scheduled for a cleaning was called later the same day and scheduled for a cleaning for the next morning. Tried to call the office because traffic was bad no one answers of course walk in after driving for an hour and a half to be told they gave the appointment away to someone that just walked in wanting to get their teeth cleaned. So I drive over an hour two days in a row for nothing. Maybe if you answer your phone and don’t give appointments away to walk ins you would know someone is stuck in traffic. This is not the first miscommunications with this office.
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August 2023 by Angela Fischer
I have had my appointments cancelled FOUR times between my husband and I literally the day or days before the booked appointments. The excuses are always that they “overbooked” or are “closed that day.” Why did they book us for those dates then? Their office must be highly unorganized. I am 8 months pregnant and for the last few months have been waiting to get in to see this dentist for a simple cleaning because they are in network for me, but I will try no longer. I have left voicemails and called multiple, multiple times with no answer. It’s frustrating. Needless to say I am upset at the wasted time. I would not recommend Aspen Dental for your dental needs.
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July 2023 by Laci White
So sad. We really enjoyed the dentist here and all services were great. Then their computer system went down and we heard nothing for over a year… after calling and reaching out online multiple times someone Finally answered the phone and we made appointments for our overdue cleanings- because of their issues we were overdue. Then they tell us we need to have x-rays done again because so much time has passed between cleanings. THEN when I show up for my cleaning appointment they can’t find it in their system. Might I add that I tried calling many many times the day before and the morning of my appointment to confirm the time- no one answered the phone. When I get to the office the ladies are just sitting there not answering the phone as it rings off the hook. Ridiculous. We are parents of 3 young children and babysitters are scarce.. so needless to say after all of the trouble we’ve had we will not be returning. We do not recommend this dentist any longer
