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February 2024 by aleshia blackwell
Cranked my truck and my doors locked for some reason . So I contacted GEICO at 6:15 am . Jack rabbit responded quickly and it’s now 9:46 and they stated they completed job. Well my truck is still running and my doors are still locked . Called customer service for them and couldn’t get a answer . Terrible terrible, I do not recommend at all .
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February 2024 by Ben Davidson
Was told 50 minutes ETA, called multiple times and was told they were coming to hold tight, all just to be told 2.5 hrs later they didn’t have any drivers available. Beyond terrible
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January 2024 by Tyneiko Leake
Fast reliable service
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January 2024 by miss Miss
My roadside assistance sent this company out to change a flat tire. Instead ended up breaking a tire stud and then cross threading other lug nut. Guy was just like oh no problem they cost $3 to fix. Went from a simple flat tire to having my vehicle towed and an expensive repair bill.10/10 Do not recommend!!
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January 2024 by Jeremiah Moore
Don’t count on this company for anything, They tell you they’re coming out and then just not show up… But at least when you call their dispatch office, they won’t bother answering you back either. Fantastic job guys… Not!!!
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January 2024 by Maria Graham
Was assigned to Jack Rabbit through Drive Roadside. They never showed up and when I called their number I was told they were busy and would need to wait longer. Ending up canceling the service.
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January 2024 by Victoria Morton
The customer service line never was answered. Was told would arrive in a hour. I don't even know if they even showed up. I had to contact another tow company who came a lot faster than them
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December 2023 by Stacey Taylor
They were 12 minutes from me then disappeared would not take call or text from me or insurance company...they suck
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November 2023 by Kelly Nasdeo
Called over an hour ago through American Family connect insurance for a dead battery. When I called to find out how much longer, the woman who answered the phone said she canceled the call-out because they didn't have a driver. They didn't notify me at all. I'm a woman sitting alone in the dark parking lot of a closed business. They had my number and the ability to text or call but chose not to. Terrible way to do business when your business is helping people who are stranded away from home.
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November 2023 by pearl grace
Chris was such a blessing. He came right over after his last call was a car fire but he came to help change my flat tire asap!We so appreciated his service. I would definitely give them a great rating and recommend this business!!Service: Tire change
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November 2023 by Kimberly Gist
This service was dispatched by my insurance company. I was told there would be a 56 minute wait. After an hour, I called and was told the agent was 20-25 minutes out. After 30 minutes, I called back and was placed on hold for several minutes, only to be told agent was 15 minutes out.. The wait was 2 hours
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October 2023 by Jennifer Crowe
I believe this business has a new owner so disregard the prior poor reviews. My daughter had a flat tire and GEICO dispatched Jack Rabbit Towing. Chris showed up within an hour. Given that my daughter was traveling through Asheville by herself I stayed on the phone with her until he was finished putting her spare tire on. Not only did he make sure her spare had air in it before he left, he also had her drive ahead of him for a mile or so to make sure the spare was not wobbling and was placed properly. He was so nice and professional and I’m so thankful he helped my daughter.
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September 2023 by Chris Ridings
Had a blow out and contacted Onstar. Onstar contacted Jack Rabbit. I spoke with their dispatcher and was assured they were on their way. Kept getting text messages stating they were only a few minutes away. Then received a text message they had arrived and unable to locate me. That was a lie. I was sitting in a parking lot and they never showed up. After contacting Onstar again, I was told Jack Rabbit cancelled yet no one told me anything. I do not see how these people are still in business as they are a scam. I tried calling them several times and they would not answer the phone.If I could give zero stars I would.
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August 2023 by Tip Hustle
Geico selected this company for my flat tire...ETA was 50 minutes...waited for 2 hours. Nobody ever came or called me. We had to end up canceling this request and start another one with a different company..I had to wait another hour for this one. And on top of everything, it's 90 degrees in July and I'm waiting in the hot sun...thanks alot!!!!
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June 2023 by Shatasia Parker
Worst service ever. My insurance company requested for them to put gas in my car. Which they NEVER came out to do. I was standing outside waiting for them when I got notification saying they arrived and the service was complete I immediately call jack rabbit USA and the dispatcher act like she didn’t care. Claim she really couldn’t make out the picture of the license plate number. This company is a big scam. I’m call my insurance company in the morning to report them as scammers and from reading the reviews this is not the first time this happened. Smh. Do betterService: Fuel delivery