February 2020 by Grace M.
Josh and his crew are absolutely TOP NOTCH! When we moved to Asheville almost 2 years ago, a top priority on my husband's list was to find the best local shop to service our vehicles. He found Mr. Tire early on and we've never looked back. They've done so many minor and now major repairs for us, and their customer service and prices are unparalleled! We've had several issues with different tires on vehicles and they were able to very quickly and inexpensively patch them up no problem. Then today when I picked up some gnarly razor blade type of debris in my tire on Hendersonville Rd, I just narrowly made it into a gas station where I could safely park and wait for Roadside Assistance. My SUV has been LONG overdue a new set of tires (as my husband has frequently reminded me the past 2 months)...but I was trying to hold off on a major purchase until after we close on our house in about 2 weeks. He just brought it up again last week after the snow/ice storm and we saw the treads on my tires were in rough shape. As I waited for Roadside Assistance (who I was just going to have throw on the spare until my husband got back into town). My husband said to just save the trouble and have it towed direct to Mr. Tire and have them take care of it if it could be patched. I called Josh and asked if he could squeeze me in that day. No problem. The unfortunate news is that the tire was irreparable. It was a significant gash that couldn't be patched. Thankfully Josh was able to get me set up with a new set of tires lightning fast, and facing the music of the inevitable need was dampened by how quick, easy, and reasonably priced the set of tires cost. Even though he was clearly flooded with so many customers and jobs, he squeezed us in very quickly and I had my car back in no time. i was a little worried since I have a packed day of running my kids all over town to several places bright and early tomorrow morning...and the thought of grabbing a rental care was painful. Thankfully no need. We're loyal repeat customers and we'll continue to come back thanks to our many and continued great experiences here. Highly recommended!
