-
March 2024 by Corey Holloway
Great selection of bugs for our Bearded Dragon!
-
March 2024 by Carolyn Patterson
My dogs have been going to Petsmart both at Arden and in Michigan for a few years without any problems. My 10yr old, 25 pound Shih-tzu/Poodle mix has had hip dysplasia since birth. I've always informed the groomer(s) to just know he can't jump (Born without hip sockets) and to be careful with his back legs.Our most recent experience, I was very honest when I said "He's 10yrs old, he's kinda fussy about his feet, he's missing 12 teeth, so he's not going to hurt anyone, but I've given him his doggie aspirin that helps with his pain he had prior, so he should be ok. He was recently diagnosed with an esophageal issue where he coughs, he does not have kennel cough." I spelled it all out...I was told that if he coughed even once, they would have had to stop and call me to come and get him. I said "Well, he might cough.." Again, told they'd have to stop the grooming and have him removed. I was fine with anything they could do because he was a bit past due for his grooming, but his nails had been recently trimmed (the week prior) by my Vet, so his feet won't be an issue. (My Vet Tech didn't have a problem trimming his nails.)My dog was there for 4 hours. When I was called to come and get him because he was done, I was told "Because he sat through some of his grooming, and can't stand the entire time of the groom, they can no longer groom him...maybe find a place that has a sling for him." I paid my bill (you have to go to the back of the store to get the bill, then to the front of the store to pay the bill, then to the back of the store to get your dog and give a tip to the groomer,) I handed the groomer $20 for a tip and left.I fully explained prior, that my handicapped dog had hip issues from birth. He weighs 25 pounds. The groomer had no clue at what we've gone through that my little man can FINALLY sit...something he's never been able to do more than half of his life. He's never been able to use his back legs to scratch behind his ear like 'normal' dogs do. He can't jump up on things like 'normal' dogs do. He kinda runs funny, when he does run, But ya know what? His human parents are thrilled that he can finally, for a treat now, Sit instead of lying down. We rescued him from a horrible rescue situation where he had demodex mange, he was malnourished and had kennel cough. Then being diagnosed with severe hip dysplasia a few years ago. I'm so sorry my dog can't STAND for an hour or so waiting for someone to trim his fur. Shame on Him. I was told this was all "Company Policy"It's strange because our PetsMart Groomer in Michigan where we spend our summers doesn't have a problem grooming him, It's only this Arden store and he always gets "he was really good" report when I go get him.Sure I'll take my dog(s) somewhere else. Somewhere that they don't spend 3 hours locked in a cage (that the public never sees) waiting for 1 hour on the grooming table where they MUST STAND the entire hour. But you don't know how far my little dog has come in his short life, only to be turned away by a recent inexperienced graduate of a dog grooming school. I will make sure I tell everyone I know about my recent experience...not that you care I know, but 300 Facebook friends, most with dogs will know and that's more important to me than your "Corporate Policy" that excludes Special Needs Dogs.People, if your Dog isn't Perfect, PetsMart's newly graduated groomers will refuse to groom them due to their inexperience...Don't Rescue any Special Needs Dog and think PetsMart will be your friend...
-
February 2024 by Steve Douberly
Bought several items for my chubby doxie and had to return them…no hassle whatsoever…great customer service
-
February 2024 by Jennifer Arruda
The people there are so helpful
-
February 2024 by Rebecca Kremkau
Great store Alexis and CeCe are awesome
-
February 2024 by Logan Rye
This is a great location with a very large selection of different pets. They have many additional services and always have nice staff.
-
February 2024 by Hunter Payne
Women miscounted change and took forever to get it so i ended up leaving.
-
January 2024 by Michael Owen
Fair prices
-
January 2024 by heath hipp
No dogs
-
December 2023 by joyce osteen
Would've been 5 stars but since there was 1 register open on Black Friday and I waited in a long line for 16 minutes to buy my 2 items worth $14.28, smh.
-
November 2023 by Angeline Schettig
The folks at the Banfield Hospital are amazing and caring, but the cashier(apart for the hospital) I had to deal with when purchasing some items was rude and didn't seem to want to be there..
-
November 2023 by Joy Moore
Great store and great people.
-
September 2023 by Maureen Shuler
I went in today to look at a snake I was interested in buying. When I called beforehand I was told I’d be able to hold it but when I got there I was then told there is a no handling policy unless I purchased it. Which is difficult because I wanted to see how it did with me handling it. An associate took it out with a snake hook to show me. Then proceeds to tell me that she has never held a snake or even touched one. That was extremely worrying so I told her to put it back. She then asks if I want her to pick it with her hands I said no considering what she just told me. After this interaction I’m left very upset about the whole thing.
-
September 2023 by Lillian Doughty
Always go in to look at the fish. A couple were dead in the tanks like any pet store. But other than that, clean and friendly.
-
August 2023 by A Jj
Just terrible customer service. All those people working in the store watching the minorities but they can't help them when they are asking for help. I am sure it makes you feel more superior watching them like you are better but the service is just sad.Literally watched people needing help in store while a bunch of workers didn't help and were rude when they asked. Pure racist you guys should be ashamed of yourself.
