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April 2024 by Stephanie Castillo
rude staff. lady was rude when all I asked was why weren't the two pairs able to be buy one get one 50% off. if she would have been more polite and had a better attitude, I would have purchased the shoes requardless of them not being on sale.
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April 2024 by Jacob Plyler
Ashlyn was amazing! Great service! Found just the shoes I needed.
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January 2024 by April Ledford
Love rackroom! They always are helpful and have good prices!
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December 2023 by Sara
I wish 0 stars was an option. I have never in my life been treated so poorly at a store. I went into Rack Room in Arden to purchase my two year old some new shoes. I didn’t pay attention to the signs so as I was getting rung up I asked the original helping associate if the crocs were on BOGO which he replied yes, they were. My total was a little high so after going to the truck I came back in just to go over my receipt and make sure I didn’t miss anything. When I entered I was greeted by a different associate who explained they were not BOGO. During his explanation the store manager (Ashlyn or something similar) walked up. You could tell she was absolutely high on something. She put her hand up to the other employee and said she would handle it. She instantly had a horrible demeanor and defensiveness about her that hit me wrong. I told her I was just trying to confirm the situation and the attitude wasn’t appreciated. My partner ran back and checked and I guess the signs were in the incorrect place but they did indeed say it was BOGO. At this point- I didn’t even care about the money or mistake in the signage part. It was the fact that the so called “store manager” was being so rude. My fuse was instantly lit because I was being nothing but kind and I stated that she didn’t need the attitude. I was just asking a question and trying to understand. The situation escalated quickly and I asked for the upper management information and she repeatedly told me that she wasn’t required to give me that. I asked over and over and kept getting the answer that there was “no one above her” that could be contacted. She continued to rant that I was a “entitled customer” and I asked the other employee and he/she said there was also no one that could be contacted and she was his direct manager as he/she continued laughing at me so he was standing by her decision. She continued being rude and started mocking me (repeating what I said in a sarcastic voice and making fun of my high pitch voice) as I was getting irritated that I wasn’t being giving the information I was asking for. She started talking loudly that I was the problem and all the other customers agreed when that isn’t what happened at all. I have never in my life complained about a store employee. I understand we all have bad days but this manager went from a 0-100 and it is completely unacceptable not to mention being under the influence while on the job. Her eyes were blood shot, her pupils were dilated and her responses were delayed. I work closely with addicts daily and I know exactly what I saw with her. She finally told me there was a 1-800 number I could call and when I asked her if she could write it down for me, she told me to get out of her store. I asked her if the cops needed to be called to obtain the information I was asking for and she kept telling me to get out of her “fucking” store. I wanted to then return my items because I do not feel right spending that kind of money on toddler shoes with a company that treats their customers like this. I am not saying my words were 100% respectful but her job is to deescalate the situation and instead she antagonized me, humiliated me, and mocked me in a way that was technically harassment. Rack Room needs to really look into the quality of people they hire.
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October 2023 by Truesay
Decent selection, nice staff and clean store. Prices are typical of the shoe industry. No real deals but no price gouging either.
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August 2023 by Tammy Smith
It was okay. The shoes looked messy, and nothing was really on sale.
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August 2023 by Chris Hendon
False information. Store hours were not what was stated online drove a hour just to find out they closed early
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April 2023 by Ambry V
Found what I needed and the clerk was helpful climbing up the ladder to grab boxes on the top shelves.
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February 2023 by Aundera Laird
Very friendly and helpful.. really enjoy shopping here !
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November 2022 by JoAnna K
Used to be one of my favorite shoe stores. Closes early pretty often these days due to a "staffing shortage" so I recommend calling before you go.
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October 2022 by John Finley
They are possibly selling knock-offs. I've purchased 4 pairs of shoes from them over the last year. 3 of the pairs (Columbia, Nike Monarch, and Adidas) started to fall apart after only 2-3 months. Tears in the fabric, glue coming undone. I am indoors most of the time and hardly use them for heavy outdoor activities. These brands do NOT fall apart and typically have lifespans of years. I purchased the exact same pair of Adidas from Amazon and am not having any issues with the Amazon pair. Something is not right with the brands at Rack Room.
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August 2022 by Robert Barnes
They always have some kind of good deals going on on shoes!
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July 2022 by Natasha Myers
Had an amazing selection just didn't have quite what was looking for. The gentleman that help us was extremely nice.
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April 2022 by Melissa Olson
Was surprised going in this store. I guess I just assumed it was only dress shoes but no they have a big variety of all kinds!
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March 2022 by NC Charlie
I was able to buy a pair of winter boots at a reasonable price. They were having their BOGO 50% off sale. So, walked out with two wonderful and comfortable boots for a fraction of the cost that I would have paid at a department store or online. I wear my boots to work and get many compliments.Thank you, Rack Room.
