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February 2024 by Lynn Shornden
I have no problem giving my ID when asked but I will never go in this Shell again. The guy that first helped me was nice but the girl was absolutely rude and just very cold. Try getting people who like people when you hire for the public cause you are losing customers with some of your current staff. She doesn't need to work with the public.
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December 2023 by Joe Surma
Some of the rudest employees I've ever dealt with. Especially on the day shift.
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July 2023 by Cat
I have been coming to this one station because they always had a sale on tobacco and the customer service was outstanding. This was 4 years ago. 3 years later management & staff changed. The greatest employees & management left because they were over worked, struggled to get staff.I still kept coming but the new manager is absolutely horrible, disrespectful & rude.The employees there say they are overworked and I see it.I went to purchase 2 packs of smokes and put in my rewards, my rewards didn't take.The young man told me it wasn't working. In the past, he would start over and let me try again but today he didn't want to try. Lazy.I spoke with the manager about returning my purchase. She told me no in a rude manner.If the young man had tried to put my rewards in the 2nd time, it might have worked.Again, laziness and unwilling to help.I remember when this young man started working there and have only seen a decline in customer service.Is this the new customer service? Disrespecting the customers now. Aren't we the one who help you get a paycheck?Management is pathetic. You can't have a good staff if you don't take care of your staff.Oh well, it's only a gas station, what do you expect. Lol.
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April 2023 by Jim Tolbert
This is an easy gas station to get in-and-out of. The Marathon across Long Shoals Road is much more difficult to get in-and-out since the access road going into Biltmore Park Townsquare has more traffic and also a divider and occasional pedestrians trying to cross the road with no cross-walks. Fill up at the Shell and avoid the traffic and hassle.
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February 2023 by Doug H.
Wow, I love Schlotzsky's but not this one. Ate there today. The bread is not right. It's not airy and it crumbles. The taste isn't right either, too much mustard and not enough olive spread. And the place was dirty and the front mat is a tripping hazard. It's also grossly understaffed. It seems the owner is not up to Schlotzsky's standards. Guess I'll be going to the one in Greenville instead.
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December 2022 by Empty Bottle Of Monsters
Shopped here for the first time in 1/2 a year, within a week they had charged me 4 different fraudulent charges. Avoid.
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September 2022 by Alex A.
Great bread, nice refreshing sandwich before heading to the airport. Clean and overall nice sandwich shop.
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July 2022 by Leland E.
So I was so happy to see this place open I have been going now a few years. Not a lot. I keep giving this place a try. A d yet it has not improved. The below poor service, and food temperatures keeps me from going as much as I first thought I would. The lady that has been in the drive through is horrible. Zero attempt at being anything but miserable. Avoid this location . Not good.
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March 2022 by Brandy S.
Slow service when cashier decided to take an order. Showed up and took 15 mins to be recognized
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March 2022 by Thurston Vickery
(Translated by Google) Rrff(Original)Rrff
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February 2022 by Noelle Kearney
I could choose to turn right or left....there is a gas station on both sides of the road. I choose to turn Right into the Shell gas station. I work nights and I am usually tired and just want to get home. I usually run into Chandra working and she is Always pleasant. I actually pay a little more money shopping at Shell as opposed to across the street but the extra $1 is worth it to me.. Thank you!
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August 2021 by Abigail R.
Excited to see a Schlocky's in my new area- haven't been to one since college about 20 years ago. Drive-thru attendant was rude, And the sandwich didn't live up to the memories. Disappointed all around.
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July 2021 by Anthony Ladd
Stop do you restroom at shell gas stationmen restroom out of order very disappointing
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June 2021 by Lauren V
Sign on the door asking customers wearing masks, but none if the employees were wearing masks and very few if the patrons, so it is obviously not being enforced. Okay for a quick pit stop. Bathrooms were cleans.
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April 2021 by Jennifer G.
I would love to order online, but they have made online ordering UNAVAILABLE.??? I've tried to call location, but no one will answer. Does anyone know if this place remains open?
