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December 2025 by Buzz Wilms
We were about to leave spectrum because of daily outages. Call spectrum was useless because we kept getting bots. Finally we got a human who arranged a service call for the next day. It took the technician, Josh, an hour or two to discover and fix the problems even climbing a utility pole. Today the system is error free. Thank you Josh. Our advice is to keep calling until you get a human and hope you get a tech like Josh.
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December 2025 by Beth Caudle
Very professional and quick service on returning my older equipment.
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November 2025 by Alice Weldon
The three times I visited in the last days--for a new phone--left me pleased with the help, despite and hour wait the first time.
The third time Cynthia once again smiled and worked fast, answering my basic questions. Rich helped about the difference between the Google calendar and the Android one.
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October 2025 by Laylon Marie
I didn't just get an upgrade, I got a complete VIP experience! The service was incredible, and I instantly felt like I was catching up with an old friend. The conversation flowed naturally—it was genuinely a great time. Austin Bennett is the person to see. Any time I need anything, I know exactly who to call. I'll definitely be back!
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October 2025 by Hunter Revis
Needed an upgrade got just that great service made to feel like I was a friend for years and carried conversation great time will be coming back any time I need anything I know AUSTIN BENNETT can help
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September 2025 by Samantha Lanier
I went into the store for a simple modem swap, and left with a better plan for less money! The staff said they had a hectic day but were still eager to help me even though I came in close to closing time, and additionally as a walk-in customer. Super pleasant experience!
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September 2025 by Tim Barton
Wait was way too long and they said they don't handle billing issues there. Took my old equipment back fast after I was called up though.
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August 2025 by Tina Abb
Tried to help very honest workers.
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July 2025 by Jacqui Cline
SPECTRUM CUSTOMER SERVICE IN PERSON AND ONLINE ARE HORRIBLE!!!
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July 2025 by Robert Tighe
Fast and friendly service. Explained everything!
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June 2025 by Tammy Kelly
We are in the mountains in North Carolina. The service is great. I'm happy we switched .
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June 2025 by Franklin Sandria
Great service, easy to upgrade, very convenient
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May 2025 by Sheldon Kulik
Very helpful with all .
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May 2025 by Marcus Chandler
I went to pay my bill at 11:20 am. The employees were very rude. Mean looks, mean body gesture . Didn’t acknowledge me or the older lady that came in after me. I waited 45mins to pay a bill and wasn’t able to because I wasn’t acknowledge. I’m a loyal customer and it’s not fair I’m getting treated so bad.
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May 2025 by Zhenna Thomas
The sales team here that I’ve worked with has been phenomenal but the store manager JOHN is terrible. He wasted my time was rude and condescending. I will be cancelling my service as will my family…5 phone lines because of the terrible treatment I received. Spectrum just lost a 5+ year customer. Shout out to Cynthia and Austin who are both helpful, professional and exhibited great customer service. Either of these two could manage circles around JOHN.
