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February 2024 by Arnold Hamm
We limped in our 2005 GMC Yukon, begging for help. The service manager promptly got Johnny to take a look. In no time at all, Johnny had diagnosed the problem; bad water pump and the thermostat needed changing. Good luck was smiling on us that day, between Candace and Johnny, they got us back on the road. From the time we arrived until the time we left was only hour and a half. Johnny knows his stuff (best I've ever seen, plus a great guy)) and Candace was such a great person to work with. I canhighly recommend them for their speed and customer service, great folks!
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January 2024 by robert kinnebrew
good business
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January 2024 by Michele Stout
Customer service was outstanding!
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January 2024 by Melissa Ward
Fast no hassles
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January 2024 by David Conner
Great place to buy a SUV.
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December 2023 by Walker McCrary
It took two hours from my appointment time to begin work on my oil change.
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December 2023 by S W Shoptaw
They put grease on my side bar when they put the oil sticker on
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December 2023 by Ellen
Great service
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November 2023 by Tracy Anderson
A wonderful dealership! If you're looking for a car, go here. They are so nice and so helpful, and not pushy at all. Very professional and efficiently run office. Harvey is a good man and will help you find the perfect car.
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November 2023 by Tim Hess
Well this is hard to say. I have been a customer of Strider GMC for about 32 years now. Just last week I dropped off my truck for a oil change and fuel filter change. And when I picked up my truck, I thought I was making a car payment. The bill was $400.00 just for oil, oil filter and fuel filter. That was it, nothing else. Come to find out Strider has been sold out to Vann York and prices went thur the roof. Vann York you mite want to remember this is not "Greensboro", this is a small country town that people don't make $35.00 a hour like the big city folks. With that being said, I went to high point the next week and had a big truck serviced at the dealership with 16 quarts of oil, oil filter and 2 fuel filter and greased the complete chassisand all fluid levels checked and topped off, and tire pressure checked and only paid $4 more for a big truck that took twice the parts and twice the oil. The reason we have been going to Strider for so long is the people that work there are top notch people very friendly and willing to help with reasonable prices, but now like everything, things has changed. The same nice people are there, but the price Gouging has got to stop. I would understand a little if you went in there and spent million dollars to upgrade that dealership but it looks the same as it did 30 yrs ago. And charging $12.15 for one quart of oil when high point is selling the exact same thing for $5.08 and charging $100.00 to change a fuel filter that takes less than 30 minutesto do. Come on Vann York don't ruin are local dealership with outrageous prices. Get right Vann York!REPLY TO YOUR RESPONSEIt was not a service issue it was a price Gouging issue. The service dept was top notch like I said previously. Your parts and labor is twice as much as a Big truck dealership, which does not make any sense. I have already called and went up there in person. The dealership use to be close in pricing with other local garages, but now your dealership has double in pricing for no apparent reason. I really hate a big city dealership moved to a small town and made it unaffordable. ?
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November 2023 by Stan Brown
You fixed the car just fine. It runs great. You could have let me know when it was finished. It was finished on Friday but I didn't find out until Monday.
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September 2023 by Kevin Jarrell
Last week, my wife’s check engine light came on so she went online and scheduled an appointment (scheduled on Tuesday night for Wednesday morning). We took the car, dropped it off at 9am and they said the code being thrown (which we had already researched and knew to be the purge pump) was normal for this year make/model. We left the car and didn’t hear anything all day. At 4:30, we called and was told they were smoke testing the car to find the problem, and they were having trouble doing so. The technician said we’d get a call back from the lady handling the service department stuff (can’t remember her name). After another hour of not hearing anything and realizing the internet said they were going to close soon, we called back to find that the service department was closed - yet no one called us, so we didn’t know what we were supposed to do considering we didn’t plan on being without our car for a prolonged period. The following morning I called at 8:30 or so and spoke to the lady at the service department. I mentioned us never being called before they close as we were told they would (and would seem to be standard practice) and she made the comment “well you did make the appointment the night before.” Makes zero sense though, if there are appointments then you should be able to do the work. She then said they’d were trying to diagnose the problem (which I reminded her of the code and purge pump) and she said they hadn’t determined that yet. The conversation ended with “if that’s the problem, the part is on national back order and we don’t know when we’ll get it. My wife got a call a few hours later that the problem was in fact the purge pump and one would be delivered to the dealership in 2 business days. National shortage, huh? They ended up replacing the part the next week and all was well. Oh and to make it better we got a letter from GM over the weekend of the pores it’ll purge pump problem…Needless to say, after the smart-elic staff and lack of communication, we will not be using them ever again and highly recommend you don’t either.
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September 2023 by Jimmy Wilson
Come in due to a known issue with GMC back glass leaking( service report issued), only to find out they would not cover because I was about 2000 miles out of warranty. Also misdiagnosed the cause of the leak, saying I needed to pay for a replacement instead of repair. Not a lot of confidence in the capabilities of the technicians
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September 2023 by Eric Sanders
The Staff At Vann York Buick GMC Subaru In Asheboro Are Always Friendly , Respectful And Helpful !!! Thanks For All That Y’all Do !!!
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September 2023 by Jerry Easter
I couldn't have ask for it to be any better I'm 65 years old and I have never been to another dealership that I have been treated with so much respect ya'll have a great team God bless you all.
