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February 2024 by Elana ..
Uncommunicative, over priced, and incompetent! The main service I brought my car in for was NEVER done! I brought my car in, with an appointment, for an oil change and tire rotation. my car was also making a noise, which was to be diagnosed. everything went as planned. I was told I needed new tires and ball bearing. so I made an appointment for the flowing week. When I brought in my car at 9am, I was told it would be brought in shortly and would take about 2 hours if the noise is from the tires. it would take 4 hours if it's the ball bearing. 6.5 hours later I get a call that my car is ready to be picked up. I asked if the noise was fixed, "oh, I'll have them test drive it now." Then why call me to tell me it's ready?! 30 minutes later I get a call back saying it is the ball bearing and it can not be fixed today. What happened to the 4 hours? Now I have to find some place else to bring my car, while driving an unsafe vehicle.
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February 2024 by Victoria GC
Had to wait awhile for help. Inquired about a cruise package, had a phone appointment set, but travel agent never called me.
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January 2024 by Allison Gardiner
This team goes above and beyond to ensure their customers receive the best experience! Don’t let disgruntled customers’ previous reviews deter you from receiving the best car care out there!
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January 2024 by Kelly Bovi
My son was visiting Asheville when his car died. We were pretty sure it was an alternator issue and had it taken here. Andrew was awesome! He diagnosed the issue called me and explained all that needed to be done very clearly and in terms I could understand. He answered all my questions and they fixed the car for us. I appreciate the fact that they did not take advantage of the fact we were out of town and my so was on his own. Great service and I would highly recommend them.
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January 2024 by Ellen Louise Ray
I've been going to AAA for all of my oil changes, inspections, and service needs for six years now, and I have consistently felt listened to, respected, and genuinely cared for by everyone there. Whenever I have had an issue or a concern, the guys at AAA have gone above and beyond to make it right and to ensure that I have a safe vehicle to drive. I am grateful to have a kind, reliable, highly skilled team to turn to. Definitely recommend!
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January 2024 by Jaime Moser
Always a great experience!
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January 2024 by Nicole Caci
Very kind and helpful service! Had me in and out.
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January 2024 by Michelle Williams
Very friendly staff.
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January 2024 by Walker Not Texas Ranger
Bryan is professional and knowledgeable
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January 2024 by James Doss
I’ve always gotten excellent service! The manager is super nice and very knowledgeable! I definitely recommend them for all services!!!
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January 2024 by Andrew Love
I have never written a google review but decided that the extreme negligence of AAA of Asheville needs to be publicized. That is how bad AAA of Asheville is.I took my truck to this shop on Nov. 23 and told them I thought there was an issue with the motor, that the night before my motor had been smoking from under my hood, and I checked the oil and there was none. The manager Andrew called me 2 days later to tell me there was nothing wrong with the motor, no oil leak, and that it would be $2,000 to fix my power steering system. I paid them the $2,000 and picked my truck up that afternoon. On Monday Nov. 27, three days later, my motor blew up while I was driving on a busy 4 lane road -- left me stranded in the middle of traffic. Shop then had my truck for 8 weeks to install a rebuilt motor. Paid a $4,000 deposit first week of Dec. Told me it would be done by Christmas, then New Years. Would not communicate with me. I had to keep calling for ETA. They took the week between Christmas and New Year off. No communication -- I found out when i called and was told that Andrew and the technician working on my truck had decided to take the week off. Then they promised me the truck would be ready by Friday Jan. 12. No communication. I had to call them. Nope not ready. New ETA: Tuesday Jan. 16. Nope, no communication. I had to call them. New ETA: Wed Jan. 17. Finally picked up my truck yesterday, Jan. 17. Paid $4,836.27. Then they take me to my truck which is running, idling, key in the ignition, in the middle of a public parking lot with no one attending it. Got in, drove it home. When I got home, I noticed, the driver side door lock is busted. They key in the ignition was not the original key I had given them. It was a new key. Today found out they "lost" my key. They had a new key made without my permission. When Andrew the location manager told me they had made a duplicate of my key, without first asking me, he had the audacity to say, "But you were'n't charged for it." When I asked to speak to his manager after that, Andrew refused to let me talk to his manager. First he told me he knew nothing about the situation. Then he told me he is the one who authorized the new key to be made. When I demanded to speak to his manager, he told me he he was not going to give me his manager's number. Spent almost $11,000.00 with this shop for them to deliver a DAMAGED VEHICLE to me TWICE.Do not use these scam artists. These people are unethical and dishonest. Worst shop I have ever been to. My dad was a mechanic and he never treated anyone like this. AAA Asheville should be ashamed. Avoid AAA in Asheville at all costs.
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January 2024 by Perry Conklin
Big fan of AAA! Great staff and talented technicians!
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January 2024 by Andrew L.
I joined Yelp just to write this review -- that is how bad AAA of Asheville is. I took my truck to this shop on Nov. 23 and told them I thought there was an issue with the motor, that the night before my motor had been smoking from under my hood, and I checked the oil and there was none. The manager Andrew called me 2 days later to tell me there was nothing wrong with the motor, no oil leak, and that it would be $2,000 to fix my power steering system. I paid them the $2,000 and picked my truck up that afternoon. On Monday Nov. 27, three days later, my motor blew up while I was driving on a 4 lane road -- left me stranded in the middle of traffic. Shop then had my truck for 8 weeks to install a rebuilt motor. Paid a $4,000 deposit first week of Dec. Told me it would be done by Christmas, then New Years. Would not communicate with me. I had to keep calling for ETA. They took the week between Christmas and New Year off. Then they promised me the truck would be ready by Friday Jan. 12. No communication. I had to call them. Nope not ready. New ETA: Tuesday Jan. 16. Nope, no communication. I had to call them. New ETA: Wed Jan. 17. Finally picked up my truck yesterday, Jan. 17. Paid $4,836.27. Then they take me to my truck which is running, idling, key in the ignition in the middle of a busy public parking lot with no one attending it. Got in, drove it home. When I got home, I noticed, the driver side lock is busted. They key in the ignition was not the original key I had given them. It was a new key. Today found out they "lost" my key. They had a new key made without my permission. When Andrew the location manager told me they had made a duplicate of my key, without first asking me, he had the audacity to say, "But you were'n't charged for it." When I asked to speak to his manager after that, Andrew refused to let me talk to his manager. First he told me he knew nothing about the situation. Then he told me he is the one who authorized the new key to be made. When I demanded to speak to his manager, he told me he he was not going to give me his manager's number. Spent almost $11,000.00 with this shop for them to deliver a damaged vehicle to me twice. Do not use these scam artists. These people are unethical and dishonest. Worst shop I have ever been to. My dad was a mechanic and he never treated anyone like this. AAA Asheville should be ashamed. Avoid AAA in Asheville at all costs.
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January 2024 by Anthony Saunders
The Asheville branch closes to early and it isn't quicker or more helpful to call the line for help to only be told. You need to figure out an application through text and we will get to you when we can. Just take the damn help number down if that's how you want to interact with your customers
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January 2024 by Teresa S.
They will tell you anything to make you spend money on repairs ... I went in for an oil change , I am not sure they even did that ,they get upset when you don't go with what they recommend. Made it very uncomfortable for me and then overcharged me . Never going back....
